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Charles Gabus Ford

Des Moines, IA

4.8
570 Reviews
Charles Gabus Ford is a family-owned car dealership in Des Moines, IA. The dealership was founded in 1956 by Charles Gabus and has since been providing high-quality vehicles, parts, and services to customers in the Des Moines area. At Charles Gabus Ford, customer satisfaction is a top priority. The dealership offers a wide selection of new and used Ford vehicles, including trucks and SUVs. Their team of experienced sales professionals is dedicated to helping customers find the vehicle that best fits their needs and budget. In addition to vehicle sales, Charles Gabus Ford also offers a state-of-the-art service center staffed by certified technicians. The service center is equipped to handle all types of maintenance and repair needs, from oil changes and tire rotations to more complex engine repairs. At Charles Gabus Ford, the company's mission is to provide customers with a hassle-free, transparent car-buying experience. Their commitment to customer satisfaction has earned them a loyal customer base and a reputation as one of the top car dealerships in Des Moines. Whether you're in the market for a new or used vehicle or need maintenance or repair services, Charles Gabus Ford is your go-to destination in Des Moines, IA.
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4545 Merle Hay Rd

Des Moines, IA

50310

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Showing 570 reviews

May 04, 2016

2016 Fiesta This dealership made the buying process very easy! Josh Christensen responded to my internet inquiry right away and answered all of my questions. He w More

by Gretchen B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Christensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Neal, Gary McKinney
May 05, 2016 -

Charles Gabus Ford responded

Gretchen, thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with Josh was so positive. He is a great person to work with and I’m glad that he made your car buying process very easy. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. Thank you for the recommendation and we look forward to seeing you again in the future. Respectfully, Sean Sellers General Manager ssellers@charlesgabus.com 515-270-0707

April 14, 2016

The best dealership I have ever dealt with. Internet salesman Steve Sanders and staff were very patient and willing to work with me on my trade and the purchase of a new vehicle. I had never de More

by Matt Frye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2016 -

Charles Gabus Ford responded

Matt, thank you so much for taking the time out of your day to share your experience with everyone! We believe in attentive and professional customer service and I'm glad that Steve and our team made such a great impression on you. We appreciate your recommendations and we look forward to working with you again in the future! Best, Sean Sellers General Manager ssellers@charlesgabus.com 515-270-0707

April 08, 2016

Out of this world customer service I can not express how satisfied I am with Charles Gabus Ford! The care they give to their customers is outstanding. I have been a customer of theirs f More

by AMANDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Nagle
April 02, 2016

Worst "service" experience ever 0 stars I made an apointment for an oil change over the phone. I asked for a time of 12:30 p.m. but the lady told me the only think available was 1:4 More

by deputydad23
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
I didn't bother to get the name of the person.
May 04, 2016 -

Charles Gabus Ford responded

Thank you for alerting us about this issue. Our top priority is delivering 100% customer satisfaction and we are very sorry to hear about your experience. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. Sincerely, Sean Sellers General Manager ssellers@charlesgabus.com 515-270-0707

March 24, 2016

2016 Edge Trey Porter was excellent to work with. Buying process went very quickly. We are very happy with our Edge. This is the 4th vehicle we have purchased a More

by FrankEdge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Porter
March 16, 2016

Very Satisfied! All employees we dealt with were courteous, caring and competent. We did not feel pressured or hurried at any time, and were pleased from the moment More

by bob-and-nonna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Dishman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenda Bracewell, Ben Howe
Mar 23, 2016 -

Charles Gabus Ford responded

Bob and Nonna, thanks for this nice review! Todd truly knows his stuff. We make sure all of our employees provide pressure-free and courteous service, and he will be glad to hear about your experience. We're so happy to know that you always come to our dealership when purchasing a new vehicle. Feel free to visit us if you have any further needs. Also, check out our Facebook page for exclusive deals. Sean Sellers General Manager ssellers@charlesgabus.com 515-270-0707

March 11, 2016

Mustang # 4 this was the 4th mustang I have purchased from Gabus,over a 30 year stretch , still buying Mustangs,still buying from Gabus,nice to deal with somebody More

by riding-topdown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Howe
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 11, 2016

Great Experience! My experience was great with Steve! I was trying to buy a car in a short period of time from out of state and Steve worked hard to make sure that it w More

by Kristi8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2016 -

Charles Gabus Ford responded

Hi! Thank you for the great review! We can't tell you enough how much your customer loyalty means to us. We are very happy that we've had the opportunity to work with you over the last 30 years and we look forward to more years! We truly thank you again and we'll see you again soon! Sean Sellers General Manager ssellers@charlesgabus.com 515-270-0707

March 06, 2016

Just a excellent buying experience! This was my second purchase from Charles Gabus and it couldn't have went been better. Saleman David Geyer was simply amazing, he went beyond to help m More

by herky71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Geyer
Mar 09, 2016 -

Charles Gabus Ford responded

Thank you for leaving us this great review. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sean Sellers General Manager ssellers@charlesgabus.com 515-270-0707

March 02, 2016

Enjoyable experience From start to finish, Ben and I had a great time looking for and driving cars to find the one that was the right for me. Still smiling. More

by Supergirl1965
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Howe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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