Ben Howe

Stephen Sanders is wonderful! We are kind of persnickety and he went above and beyond to satisfy us. He kept us informed, had our interests at the forefront, and was knowledgable We are kind of persnickety and he went above and beyond to satisfy us. He kept us informed, had our interests at the forefront, and was knowledgable and hard-working. After we made our choice, his follow through kept us up to speed and on our way. The finance and shop people were friendly and efficient. Well done. More

Report | Print

Jeff and Dylan were fantastic! ! They made us feel comfortable from the beginning. GREAT Dealership! ! They made us feel comfortable from the beginning. GREAT Dealership! More

Report | Print

I wanted to start out with saying this is one of the worst service providers ever. I had a new engine installed 2.25 years ago, then something happened to the engine I brought it back to them thinking i worst service providers ever. I had a new engine installed 2.25 years ago, then something happened to the engine I brought it back to them thinking it was covered. The engine is supposed to be covered by Fords 36 month warranty. I was informed that I had to pay $3900.00 to tear down the engine (plus the same amount to put it back together). After bringing it back several times plus having their shop foreman hear the issues they still refused to cover the cost for the warranty. Then I had their mech (Joe) listen to it saying yes I hear it plus the service manager. Then when I called to complain the general manager had the service advisor (Ben)-mech (Joe) & service manager all had sudden amnesia. I thought that paying almost double the price ($13,000.00) would be a better warranty. "They are nothing better than a scam". I now have it at another Ford dealership. Be very careful ask many more question even on the new vehicles. "Get it in writing" December 16 2025 response This is a great response, but clearly the other dealership has heard the same sound then acted quickly to get this fixed or replaced. The mech their heard the same sound your Mech Joe & service manager heard. Why throw me under the bus. The GM was also so disrespectful. The employees were so dishonest! I've had this there several times & then not take ownership of the clear warranty. To update this review: (10-23-2025) I found the dealership in Ankeny Dewey Ford there shop foreman heard the issues. Derrick took control gave me no problem new exactly what to expect didn't give me any xx about it. They told me that it was under warranty found the one of the cylinders was bad with a bad lifter. Dewey (Derrick) reported to Ford they replaced the engine at no cost to me. Charles Gabus you sell noting but false promises plus complete lies. Charles Gabus is nothing but a snakes oil sales!!!!!!!!!!!!!. More

Report | Print

Great experience! Ben & Troy were fantastic! Innfelt cared about and very well taken care of Ben & Troy were fantastic! Innfelt cared about and very well taken care of More

Report | Print

I think it is efficient and clean and employees are courteous and take time to listen to your concerns courteous and take time to listen to your concerns More

Report | Print

Have had great service and support for my two Ford hybrid Fusions. Friendly staff over past 16 years. Fusions. Friendly staff over past 16 years. More

Report | Print

Always excellent service and clean facility. We feel like friends not just customers. We’ll be back!! We feel like friends not just customers. We’ll be back!! More

Report | Print

Very helpful! Kind workers and great at corresponding with those of us you deal with. I greatly appreciate your expertise. Kind workers and great at corresponding with those of us you deal with. I greatly appreciate your expertise. More

Report | Print

Excellent service ! Very pleased with Charles Gabus Ford.... 6 new vehicles purchased in last 25 years.. Very pleased with Charles Gabus Ford.... 6 new vehicles purchased in last 25 years.. More

Report | Print

Very professional and prompt. Service kept me informed about the progress and the needed work Service kept me informed about the progress and the needed work More

Report | Print