Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Checkered Flag Honda
Norfolk, VA
1,115 Reviews
Welcome to Checkered Flag Honda, where you can browse our entire inventory of new Honda vehicles and used cars at our Norfolk dealership. Drive to Norfolk to test drive a vehicle, speak to one of our experts, or discuss financing options. You can also call us at 866-490-FLAG. Checkered Flag Honda has served thousands of customers find a Honda in the Virginia Beach area. Our large selection ensures that we have a vehicle for everyone, no matter what it is you're looking for. Imagine driving a stylish and sporty Honda in the Virginia Beach area by this afternoon!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,115 reviews
January 24, 2023
Ordered parts for my Honda through their online store & the parts were supposed to arrive at my house January 23 or 24...they didn't even ship the parts till January 23, with no explanation why so late & n the parts were supposed to arrive at my house January 23 or 24...they didn't even ship the parts till January 23, with no explanation why so late & no overnight delivery. Very poor customer service in my opinion. More
by curly
Employees Worked With
Online sales through parts department
Helpful October 13, 2022
Found The Best customer service Ever On October Everett Lou John Janell and Amanda All treated Me with Professional over the Top Service... Amazing Kindness From All... Lou and Service Tech management ...J Lou John Janell and Amanda All treated Me with Professional over the Top Service... Amazing Kindness From All... Lou and Service Tech management ...John Went Above and Beyond... Care and Concern about our issues were priority... More
by atheyabob
Employees Worked With
Amanda, Janell, Everett, Lou and John in Service
September 08, 2022
Sat in checkered flags waiting room for 3. 5 hours to have my brand new 2022 looked at for 3 issues. All I can say is they suck. My son had to find and fix the issue with my seats after they sa 5 hours to have my brand new 2022 looked at for 3 issues. All I can say is they suck. My son had to find and fix the issue with my seats after they said nothing was wrong. They attempted to diagnose a problem with ventilated seats by sitting in the seats and then saying nothing was wrong. My son actually put a digital temperature reader on the seats and found there was a problem. When he started investigating he found that not all the plastic was removed from the seat and it was blocking air flow. And the other two issues I had still are NOT resolved but I have contacted Honda Corporate. I will never take my vehicle back to Checkered Flag. They are extremely incompetent and their customer service is horrible. More
by teresabeverly24
Employees Worked With
Service Foreman, Michael, Supervisor Amanda
June 09, 2022
Great Customer Service with all options on the table before you sign anything and the no hassle options has brought me back to Checkered Flag for 2 vehicles in the last two years. I will definitely be before you sign anything and the no hassle options has brought me back to Checkered Flag for 2 vehicles in the last two years. I will definitely be a customer for life for all my future vehicles. Mr. Carl Dyson was great to work with and promised Us everything as expected. He also went out of His way for Us to meet the detailer and told Us all scratches and minor dents would be removed as part of buying the vehicle. I was actually surprised to see how well they did after the detailing. Will recommend Carl and the dealership to all friends and family. More
by Ryan A
Employees Worked With
May 19, 2022
I bought my second CR-V from Checkered Flag last week. (2022 EX-L) I had to order and wait about 5 weeks. Josh made the process easy. He kept me advised on the status of my new CR-V as it was being ass (2022 EX-L) I had to order and wait about 5 weeks. Josh made the process easy. He kept me advised on the status of my new CR-V as it was being assembled and shipped. He called when it arrived, and we scheduled the time for me to get it. It was ready for me as promised. Of course, had some paperwork to process. I also got a fair value for my trade in. I will continue to recommend Checkered Flag to others. More
by Cliff
Employees Worked With
Josh Williams
May 11, 2022
My second purchase in 2 years. It took over 3 hours to finalize delivery. The staff was slow to move my paperwork through the process. They “forgot” about my $500 deposit, so th It took over 3 hours to finalize delivery. The staff was slow to move my paperwork through the process. They “forgot” about my $500 deposit, so they had to redo paperwork when I called them on this. I am military, so using my military rebate meant I paid more taxes than I needed too. I purchased additional options which were not ordered, resulting in me having to drive back to the dealership from North Carolina to drop the brand new car off for a full day to fix. I did not get copies of all paperwork I signed. The dealership deceived me in market adjustment price in their favor of course. When I attempted to contact the GM thru her email, she failed to respond twice. More
by Davenal
Employees Worked With
Clayton Morton, Phil Biever
May 02, 2022
Excellent response during my research period. .. great turn around once my decision was made. Carl is a SME on all phases of the process. This is my 2nd purchase this year with Carl and the CFH te .. great turn around once my decision was made. Carl is a SME on all phases of the process. This is my 2nd purchase this year with Carl and the CFH team. Quick and painless as usual. I will most definitely be a return customer. Thx . More
by Rtleguy
March 31, 2022
I went in for a cranking issue repair. Then after a few hours the service writer claimed that it needed a starter AND that they also found that the timing belt was about to break. I said h Then after a few hours the service writer claimed that it needed a starter AND that they also found that the timing belt was about to break. I said how do u know? She replied “ cause the mechanic can hear it.” I said that me and other reputable mechanics heard absolutely no abnormal noise. I said, “how do u know that it’s not coming from somewhere else?” She replied, “ well the mechanic took the timing cover off and seen it hanging off, half ripped and about to snap at anytime.” So I approved the starter replacement and immediately declined the “”timing belt repair”… due to me being highly suspicious, being that the timing belt was replaced by a reputable shop only 9,000 miles ago. I then took it back to the shop that replaced the belt 9,000 miles ago and told them that Checkered flag claimed that the timing belt needed to be changed immediately cause they CLAIMED that they HEARD and SEEN that the timing belt was bout to snap. The shop then did the repair and they showed me the old timing belt as it was getting removed…and to my surprise::: the timing belt was fully INTACT, on the gears correctly, and NOT in danger of snapping like Checkered flag service had CLAIMED. It was obvious as the 4 mechanics in the shop of the original timing belt repair was shocked and amused as it was obvious that Checkered Flag Honda made a FALSE CLAIM in order to boost their sales revenues. I have been going to that Checkered Flag for years, however, this is the very first time that they tried to scam me into a absolutely unnecessary repair. It is obvious that they thought that they had my trust after all of these years, and they felt like I would PANIC and act off of fear and approve of their “” scam repair.”” I was definitely disappointed to see this…as it was obvious that a timing belt repair is HIGHLY profitable for them….to the point that they would LIE and claim that they heard and seen it torn and about to snap. My advice…watch them, and if it sounds too suspicious, or if the repair doesn’t make sense…. Then make SURE that u get a SECOND opinion elsewhere at a reputable shop….as they have proven that they are capable and very WILLING to lie in order to boost sales. More
by Tbone2550
Employees Worked With
I’m not even going to say
February 19, 2022
We purchased a new 2021 Honda CRV last April. The purchase process was excellent and I gave them five stars. On February 11th we had to take our car in for service because the safety drivability The purchase process was excellent and I gave them five stars. On February 11th we had to take our car in for service because the safety drivability systems flashed warnings that the radar system was malfunctioning which made the cruise control inoperable. The service writer started talking about damage before the car was ever seen. The appointment time was 11am. It was 4pm before the car was looked at. After a few minutes the service writer came to get us and said that the radar sensor was not working and had been damaged. There was no sign of damage in the grille area but she said that warranty would not cover it and the cost would be $1,080. She put on the repair order that there was scuff marks in the grill area where the radar sensor is located. There was clearly no scuff marks anywhere on the grille. I talked to Honda and they told me to get a second opinion. I took the car to another dealer which got the car in immediately and spent two hours diagnosing the problem (not 15 minutes). The problem was not the radar sensor at all, but something totally different. She was going to have us spending out of pocket almost 11 hundred dollars for a part that was not bad. The car had around 13,800 miles on it. Your service writer needs to let the technicians do the diagnosing. I could not be happier with the second dealer's caring service and I will be getting service there from now on. Keep in mind my complaints are about the service department only. The sales process was excellent. More
by john
Employees Worked With
Jordan
February 10, 2022
Brendan Powell was absolutely amazing to work with. He is so friendly, down to earth & easy to make conversation with. This dealership is my absolute #1. I’ve had nothing but great experiences starting in 20 so friendly, down to earth & easy to make conversation with. This dealership is my absolute #1. I’ve had nothing but great experiences starting in 2019 when I purchased a brand new Honda Civic. More
by Talya Kingsolver
Employees Worked With
Brendan Powell
