Checkered Flag Hyundai World - Service Center

I was told to come in for recall of my car, it needed to be inspected for corrosion of the sub frame. I made the appt and asked, I think her name was Shelly, if I could wait while the car was being inspect be inspected for corrosion of the sub frame. I made the appt and asked, I think her name was Shelly, if I could wait while the car was being inspected.. She called me back after speaking to someone and told me that I could wait, it would only take about 1 hour. I went to the appt this mornng and was told by the man at the check in desk that it would take a couple of hours to do the inspection. He told me they would have to drill holes under my car , etc... I told him I was told that I could wait , I asked specifically about the waiting time, and now he was telling me that it would be a couple of hours. Needless to say, I had to leave to get to work so I did not have the car inspected for the corrosion recall they are talking about. I find this to be very bad business and bad customer service. I wish they had more trustworthy people working there. The man at the front desk was very polite but obviously I was given wrong info by the girl who made the appt. Also I would like to know why they have to drill holes in my undercarriage? I never heard of such a thing. I am very leary about bringing the car back there. More

Arrived at dealership for routine maintenance and recall work. Amanda and Mike were very courteous and professional. Furthermore, a problem surfaced about the recall part replacement which they wittingly work. Amanda and Mike were very courteous and professional. Furthermore, a problem surfaced about the recall part replacement which they wittingly resolved to my satisfaction. Could not ask for better customer care employees!!! More

I have been a customer of Checkered Flag for the past 24 years and have bought my last 5 cars from your dealership. I have also brought my cars to be maintained and worked on by your facility and consider years and have bought my last 5 cars from your dealership. I have also brought my cars to be maintained and worked on by your facility and consider myself to be a loyal customer. However, I have to admit, I think I will be taking my business elsewhere due to poor customer service and lack of professionalism by your employees at Checkered Flag Hyundai, Virginia Beach. It all started when I tried to make an appointment online and the website was not working correctly. Some of the windows that opened did not have a scroll bar to view the whole page and I didn’t know if I had filled out the appointment form correctly. When using another device the same thing happened so I deducted it was on your end and not the computer. I finally just sent an email expressing my concern and someone called me back to confirm a time for my appointment. (First problem, technical issue on website, and the gentleman who called me back mentioned it wasn’t the first time he heard that. OK, then what are you doing to fix it?) My appointment was on September 13, 2013, 3 p.m. for an oil change. It was a wait appointment, not a drop off. I arrived at 2:50, and was waiting for about 10 minutes before being helped by Michael Williams, the Asst. Service Manager. My usual advisor is Amanda Hayslett, who is absolutely fabulous. Mr. Williams gave my keys to another gentleman to do a pre-inspection of my vehicle while the paperwork was being printed. I reviewed the paperwork and noticed the license plate was wrong, it was a plate we had 5 years ago. After all the times we have brought the vehicle in, and I have paperwork from your dealership with the correct plate, why the difference? Another technical glitch? Really? Then I looked at the walk-around done while checking in and the guy wrote down the wrong date. Instead of 9-13-13…he wrote 9-14-14. Really? Are you that off with your dates? This seems like simple mistakes but they add up to incompetence. Let me continue. The service was performed and it was time to check out. Mr. Williams showed me the Multi-Point Inspection Report and also had another paper with test results from my battery indicating data about my battery that I should be concerned with. Without getting into detail or explaining what it meant, he simply suggested I should further look into the battery at a later date. Later in the evening I went through the paper work looking for the battery test results. I wanted to go online and learn or read about what my problem was or what the results were indicating. I could not find the paperwork with my receipts. The next morning on September 14, I call Hyundai service about my battery results hoping to get information over the phone. The lady who answered just does scheduling but offered to transfer me to my tech named Sean. I told her Sean was not my tech, Amanda is, but a guy named Williams helped me. She insisted that’s what her screen says and continued to transfer me anyway. No one answered, I left a message with my name and number but no return call. So I decide to drive down the 20 minutes it takes to get there. I walk in and lo and behold, Mr. Williams is there. (This could have been avoided if the receptionist believed what I told her and tried to get me in touch with Mr. Williams like I had asked) I re-introduced myself to Mr. Williams. I explained how I was looking for the battery results to do my own research but didn’t find my copy and wished for another. Mr. Williams responded that I don’t get copy, that they keep a copy with my paperwork after they show me the results. I disagreed and found a blank report sheet and showed him right on the sheet where it is plainly printed right under the “Battery Performance” it says, “Attach Battery Test Results”. Mr. Williams responded with an “Oh, well you will have to come back on Monday because all the paperwork was just taken over across to the other building (which is the VW facility, 150 feet away across the parking lot). Really? You didn’t know what your forms say? You are an Asst. Service Manager? Now if there is a misprint in these forms and that instruction is only for the employees copy and not mine, again we have a minor issue of incompetence with whomever had these forms printed. But I need to come back on Monday? No one can go get the paperwork 150 feet away? I have come down here for this purpose yet you want me to come back another time? Like I have nothing better to do than take time away from my business, drive 45 minutes to see you for a copy that was your fault for not giving to me in the first place? Grade F for customer service. I demanded to speak to a manager because I felt Mr. Williams lack of knowledge of his position and together with all the other minor incompetence that I experienced was collectively absurd and unprofessional. Mr. Williams said he was at the time the only manager there. I said well this place f****** sucks. He warned me to have me removed if I used profanity again, which was wrong on my part, and he had that right to do so. But I told him I would remove myself. I continued to tell him that I have been a loyal customer for 24 years there and this is by far the worst experience I have ever dealt with your dealership. I mentioned I would never come back then and he replied, “That’s fine, don’t come back then”. I know times are hard and the economy is rough on everyone, people and businesses are stressed. But I will never patronize poor customer service. NEVER. I would rather pay more and wait longer than to be treated like my business didn’t matter. The incompetence of your organization collectively is horrible. If your company can’t get the little things right, like the technical glitches in website, customer info in your database, and employees that know the correct dates or forms that are used daily and what the customer expects when he visits your place of business, I am sorry, this is not acceptable. If your company cannot handle the small stuff professionally, why would I trust my family’s lives with you servicing my vehicles correctly? If you can hire and allow incompetent managers to represent you, then why should I believe that you don’t hire incompetent service techs that will not perform the service my vehicle needs up to the specs that the manufacturer requires, without taking shortcuts or not performing those tasks at all? Where is the trust? It starts with the first person we, as customers, interact with. The phone call, the website, the Service Manager, all get a big ‘F’. How can your company insure that my next experience will not be similar? Is there any kind of explanation for this level of service coming from your company? Checkered Flag is supposed to be for winners but the dealership is working under a yellow flag. You guys need to do a pit stop and regroup. The only one who has my respect and is very professional in her dealings with customers and has the true spirit of people skills in her line of work is Amanda Hayslett. Maybe she could teach a class on how to treat customers, especially loyal ones. Obviously, Mr. Richard Williams doesn’t have a clue. More

I had to visit Checkered Flag Hyundai on June 28 to have emergency work done on my 2010 Hyundai Accent. The service department was shortstaffed and I faced a very long wait, so just out of curiosity I decid emergency work done on my 2010 Hyundai Accent. The service department was shortstaffed and I faced a very long wait, so just out of curiosity I decided to look at the new Accents - I'd been contemplating a trade-in for a few months but had never found a compelling reason to pursue it. Bob Rischitelli showed me the new Accents and answered all my questions in a straightforward and friendly manner, even though I made it clear at the outset that I was only looking. When I saw a red 2013 Accent I liked, Bob and the business manager (whose name I've forgotten - I'm sorry, Brandon?) crunched the numbers and found that I would be able to trade up for the same monthly payment I had on my 2010. How could I say no? A few hours later, I left with a gorgeous new lipstick-red Accent AND a new 32" TV! Not only was the deal easy and painless, but both Bob and the business manager were friendly and no-pressure - Bob and I even discussed taxes, politics, e-readers, and stories of our experiences in the retail industry while we waited for the new car to be detailed. I've been with Checkered Flag Hyundai for over 10 years and service like this is why - I don't think I'll ever go anywhere else. More

I bought my Genesis Coupe 3.8T at this dealership and brought it in for a recall service. Service was courteous, expeditious and very professional as always that's why I go to this dealership for parts a brought it in for a recall service. Service was courteous, expeditious and very professional as always that's why I go to this dealership for parts and service needs. Excellent team/dealership. More