Checkered Flag Toyota

Great Buying Experience at Checkered Flag Toyota I am very pleased with Checkered Flag Toyota. They have now moved to a no-haggle format which I much prefer. I did a lot of research prior to visiti I am very pleased with Checkered Flag Toyota. They have now moved to a no-haggle format which I much prefer. I did a lot of research prior to visiting the dealership and I found their prices to be the best in the local area. My salesman (Alex) was incredibly helpful throughout the process - he even moved my EZPass from my old vehicle to the new one. I was also very pleased with the amount that I got for my trade-in. Even though there is another Toyota dealership much closer to home, I will drive to VB in the future to visit Checkered Flag. More

GREAT!! I don't believe in buying cars at a big dealer ship! When Morgan Armstrong showed up and was full of joy, and took her time to understand what I was l I don't believe in buying cars at a big dealer ship! When Morgan Armstrong showed up and was full of joy, and took her time to understand what I was looking for. I knew I was in good hands! Morgan took two days and over six hours each day, to ensure I was happy with the vehicle I picked! I lift with my new car feeling happy and knowing that I could call her if there were any issues. Morgan Armstrong, was great! Morgan made sure I felt okay and safe with the car I bought! Thank you Morgan Armstrong! More

Fantastic! Awesome experience! Rob Conway was helpful and great! Would Highly recommend to anyone shopping for a new vehicle. Bought a 2015 Toyota Corolla and lo Awesome experience! Rob Conway was helpful and great! Would Highly recommend to anyone shopping for a new vehicle. Bought a 2015 Toyota Corolla and love it! More

Most pleasant buying experience of my life. I recently purchased a new Toyota Tundra from this dealership.It was the best buying experience of my life.The entire staff is friendly and helpful.T I recently purchased a new Toyota Tundra from this dealership.It was the best buying experience of my life.The entire staff is friendly and helpful.The buying experience is low pressure.I also obtained a very fair price.The Tundra itself is the best truck on the market.Toyota reliability and cutting edge craftsmanship.I want to thank Bill,Ryan,and Mike for their help and professionalism. More

Exceptional Service Purchased a Toyota from Checkered Flag Toyota On April 2, and can't say enough about the service we received from this dealership. Our salesman, Trav Purchased a Toyota from Checkered Flag Toyota On April 2, and can't say enough about the service we received from this dealership. Our salesman, Travis Robinson, was amazing. Have been buying cars since the late 50's, and this was the best experience we have ever had with a salesman and dealership. The team leader and business manager were also amazing. Took the car in for some service on Monday, and Bill Peterson took care of everything for me. The young lady at the car rental area was great. Everyone we had contact with was simply "GREAT". Will never go to another dealership. Everyone EXCEEDED OUR EXPECTATIONS. The Ivans More

Outstanding customer experience! When you're shopping for a car, the experience you have at a dealership can make all the difference. Lucky for me, Terrence Blake was awaiting my arr When you're shopping for a car, the experience you have at a dealership can make all the difference. Lucky for me, Terrence Blake was awaiting my arrival and made my car shopping process less stressful and pleasant. Terrence did an amazing job helping me figure out the best vehicle for my wants/needs. Terrence embodies the best practices of customer service that make car shopping easy and enjoyable, which is extremely important in the business of trust. If you're looking for a Toyota or Scion, go see Terrence Blake at Checkered Flag Toyota/Scion. More

Damages done to personal property during maintenance visit An update on the service I received today - Friday, 6 FEB 15 at Checkered Flag Toyota: I dropped my car today for a 30,000 mile maintenance on my 2 An update on the service I received today - Friday, 6 FEB 15 at Checkered Flag Toyota: I dropped my car today for a 30,000 mile maintenance on my 2011 Toyota RAV4. Upon picking up my car in the evening, I discovered the following: 1) I was promised that they would do a Virginia State Inspection since mine currently expires this month in February. Upon picking the vehicle up at closing, inspection was never performed. The Service Consultant apologized and had now answer as to why it was not done. I do appreciate his efforts of offering to do the state inspection for free. I now have to schedule additional time in my tight schedule to come back a second time to have this redone. 2) My college graduation tassle that I use as a decoration in my vehicle (it hangs off the rearview mirror) was completely ripped of it's cord. Mind you that this graduation tassle was a gift when I graduated from college back in 2003 and cannot be replaced. Furthermore, the cord was completely ripped off from the main body of the tassle so I can't even create/tie together a new make-shift cord to allow it to hang from the rear view mirror. 3) I have an electronic gate opener used attached to the windshield of my vehicle via suction cup. The electronic gate opener is used to open up gates of my apartment complex so that my vehicle may enter upon arriving home. Guess what, that device is now gone. So not only do I have trouble getting through my apartment gates upon arriving home, but it is a $30.00 service fee from my apartment complex to get it replaced. I can deal somewhat with the inconvenience finding time in my work schedule t return a second day to have my Virginia State Inspection finally initiated as originally promised, but it's difficult to wrap my head around that a valuable, irreplaceable college graduation gift item in my vehicle was destroyed. In addition, the electronic garage door opener will now have to replaced via money out of my own pocket. Since when did it become part of a 30,000 maintenance to damage/destroy items within a customer's vehicle? More

Josh Dail is the man! Josh did a fantastic job in providing all of the information I needed to make an intelligent choice in selecting the right vehicle for me. He knew th Josh did a fantastic job in providing all of the information I needed to make an intelligent choice in selecting the right vehicle for me. He knew the answers to all of the questions I asked and worked extremely hard to provide information as fast as possible. He has an outstanding personality and very respectful. I would not hesitate to work with Josh again in the future. More

Excellent Checkered Flag Toyota Body Shop Customer Service The service here is outstanding and I'm glad that I bought the car here, so that it can be serviced regularly at Checkered Flag, even though I live ou The service here is outstanding and I'm glad that I bought the car here, so that it can be serviced regularly at Checkered Flag, even though I live out of the area now. When I went for my first 5,000-mile maintenance for my new car that I just bought in August, I was greeted by nothing but prompt, courteous, helpful, and friendly service. I had a mysterious noise that I also needed checked out and went on a short 5-minute ride with a nice mechanic to try to recreate it. Unfortunately, it never resurfaced, so we never could diagnose it. In addition to that, I didn't have a pin stripe detail on the passenger side of the door and asked them how much it would cost for it to be applied to the car. I assumed that it got washed out with the last professional car wash that was done. Come to find out from the guy that applies the pin stripes, that it was never applied to the door which was strange. They did it for free, on top of the 5,000-mile service, noise diagnostic, and complimentary car wash! Overall, I would highly recommend this place to anyone for setting up service at any time. It's got a friendly and helpful staff, atmosphere, and a comfortable waiting area. This is a 360-degree turn from the attitude at the sales department (which needs its own review for another time). If it weren't for the amicable service staff, my overall review for Checkered Flag Toyota would've been a complete thumbs down. I highly commend the service staff for all of their help and friendly demeanor, besides good work. I look forward to the next service appointment in the near future. More