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Checkered Flag Toyota - Service Center

Virginia Beach, VA

1.9
44 Reviews

44 Reviews of Checkered Flag Toyota - Service Center

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November 13, 2021

Had to wait 4 hours for a tire alignment and routine maintenance. Took 20 minutes to get checked in And four hours of waiting in the service area with a mask on during the pandemic. More

by wycca
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Erin
September 26, 2021

Fredie worked his butt off to find me the right vehicle! I guess this is why we’ve bought our last 4 vehicles from him! More

by MENARD
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Fredie Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Checkered Flag Toyota responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Fredie and our team were helpful during your visit and that you love your new car. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com - 757-490-1111 Ext. 7020

June 08, 2021

If I could would give negative stars. No one is responsible horrible service. Upped estimate 4 times and nothing but lies and blame of other parts of their facility and false information. DO NOT BR More

by bcnasty12
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Ryan Montville
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Hamilton
June 05, 2021

I am not happy with them at all. I've had two transmissions replaced . The first i had the car a month. The second was 6 months later. They charged my AUL contract on the second one that wasn't More

by cspence11
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Marc Baker
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 26, 2020

Keisha was awesome and very informative. I'm Keisha was awesome and very informative. I'm disappointed with checkered flag because I spent $300 to get my battery terminals cleaned to have to sp More

by Ajohn054
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Lewis
Jan 08, 2021 -

Checkered Flag Toyota responded

We appreciate you bringing this to our attention. Please contact us directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and we look forward to hearing from you soon. Sincerely, The Checkered Flag Toyota Team

April 16, 2019

60000 mile service appt Fast, friendly, professional - I appreciate the way service was carried out including the suggested list of possible future issues to watch out for. S More

by Mark D
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Malik
Apr 17, 2019 -

Checkered Flag Toyota responded

Mark, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and professional customer service and will be happy to hear that you left Checkered Flag Toyota satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you trusting us with your car buying needs and we hope you enjoy your new vehicle! Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com - 757-490-1111 Ext. 7020

December 27, 2017

Excellence Service with tires & vehicle purchases Tire pressure light came on. Called Charles Barker because they are closer to my residence/work, and they said to come in. Went this afternoon, and More

by Customer
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Unknown
November 13, 2017

They made me an offer I couldn't refuse! Lavon Armstrong and the team at Checkered Flag are awesome. Very friendly and hassle free. I recommend them to anyone in the Hampton Roads area. I More

by ELH Virginia
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lavon Armstrong
October 10, 2017

A million thanks to you.A real life saver Thanks to Jacqueline Campbell.I arrived after dark and had to return my rental.Ut was so dark and a very long walk to where I parked.She was there to More

by Rental help
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jaclyn Campbell
Oct 11, 2017 -

Checkered Flag Toyota responded

Thank you for the kind words! We couldn't be happier that Jacqueline was there to provide you with such exceptional service! We look forward to serving you again! Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com - 757-490-1111 Ext. 7020

July 26, 2017

Allie was fantastic Allie Prigrom was friendly and extremely helpful. She made the whole process run smoothly and made sure everything was to my satisfaction. Highly reco More

by jenni1234
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Allie Prigrom
Aug 01, 2017 -

Checkered Flag Toyota responded

We appreciate the kind words, Jenni. We're excited to hear that Allie took care of you and that everything went very smoothly. We look forward to working with you again and hope that you enjoy your new vehicle! Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com - 757-490-1111 Ext. 7020

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