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Checkered Flag Toyota
Virginia Beach, VA
2,092 Reviews
Checkered Flag Toyota Scion has a variety of new cars for Virginia Beach area residents. When you arrive at our car dealership you will find all of the latest Toyota models ready for a test drive with one of our friendly and knowledgeable sales associates. The 2010 line is in stock, see our selection of Toyota Camry, Corolla, Prius, Tacoma, FJ Cruiser, Tundra, 4Runner, Highlander, Rav4, Matrix, and Scion tC, xB and xD in Virginia Beach. Visit our Virginia Beach Toyota and Scion dealership today where you will find the perfect new car at a great price!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,092 reviews
February 26, 2013
My experience with Checkered Flag Toyota was outstanding. The sales rep provided me with quality service in timely and efficient manner. I was given the best price on a new Toyota Corolla. I enjoyed my The sales rep provided me with quality service in timely and efficient manner. I was given the best price on a new Toyota Corolla. I enjoyed my experience with Checkered Flag and would highly recommend them to family and friends. More
by vthomas6363
Employees Worked With
Mr. Douglas Dorival
February 16, 2013
We received what we considered a very competitive Internet price for a Toyota truck. Checkered Flag, by far, had a better truck selection than any other dealership. When we arrived at Checkered Fla Internet price for a Toyota truck. Checkered Flag, by far, had a better truck selection than any other dealership. When we arrived at Checkered Flag, Mathew Rice was a breath of fresh air. The deal went quickly with none of the "salesman double talk." We were impressed. More
by SusanHarner
Employees Worked With
Matthew Rice
February 13, 2013
Last contact with Dealer, Judge for yourself . To: Last contact with Dealer, Judge for yourself . To: Checkered flag personnel, I will be forward and to the point. Hopefully you are the co Last contact with Dealer, Judge for yourself . To: Checkered flag personnel, I will be forward and to the point. Hopefully you are the correct people to contact to resolve this matter. I pulled your names as contacts from the better business bureau and dealerrater.com . Thus far I’m extremely disappointed in the lack of cooperation in addressing my concerns about warranties and insurance that was added to my recent purchase. When I was in the finance office to close the deal with Richard Gmelin, I was persuaded to purchase the Fidelity Care Plan. I trusted Richards verbal explanation on the revised sales contract and signed without reading it. The day of the purchase for me was quit an adventure. Finally, when it was time to close the purchased I was mentally exhausted. After going home and reviewing the paperwork , I realized a bunch of additional plans were added that I did not want. I took the time to read the fine print and was able to determine that I have 30 days to resend all the plans without penalty. The following day I called Terrence Blake which was January 12th . He advised me the person I needed to talk to was Richard but he was off. On January 14th , I sent a notarized letter thru certified mail to the attention of Richard Gmelin. It was signed for by CB. The package included the original insurance and warranty documents. The packaged also contained a notarized letter to void the warranties and insurance. On January 16th I received an invitation to fill out a survey via email from Terrence. I replied to Terrence for a request to follow up with Richard to check on the progress. No response. On January 23rd I called Richard Gmelin. I left a voice mail . No response. After reaching out multiple times, I have been avoided and feel my issue has been neglected. This certainly in my opinion tarnishes your reputation as being a 5 star dealership. At this point the 30 days are near. I shouldn’t have to go pass the 30 days and cancel the policies myself with Fidelity . I will allow till February 6th to see proof of some kind of actions on Checkered Flag in to resolve this matter. In the even I’m ignored yet again, I will file a complaint with the BBB and will take the time to give your company negative feedback on every blog and website associated with your company. This is really ridiculous to have to go thru all this trouble to correct a problem, especially since I was tricked into agreeing with. I won’t be buying from your company again, but at least correct this issue to avoid further aggravation and unnecessary wasted time. I look forward to prompt feedback. I also have several attachments to support the time line of communication . Message left for Christine Knowles, on 02/07/2013 . No return call . More
by ocbeach
Employees Worked With
Terrence Blake, Richard Gmelin, Christine Knowles, Tim Rayfield
February 13, 2013
Hi I am Gary Tanner me and my wife Amelia recently bought a Tacoma Jun Garvida helped us do that i admit we are hard people to deal with when it came to buying this vehicle, because we have bought prior vehi a Tacoma Jun Garvida helped us do that i admit we are hard people to deal with when it came to buying this vehicle, because we have bought prior vehicles from Jun and Checkered Flag and as usual we gote an excelent deal . i would MOST DEFINATLEY buy my next vehicle from Jun and Checkered Flag. Jun went above and beyond to find the vehicles we wanted and to close the deals. Oh yea there service department is outstanding as well. Anouther reason why i would go back. More
by garytanner
Employees Worked With
JUN GARVIDA
February 11, 2013
I know you make money on maintenance agreements - why cover twice, especially after I said NO the first time! Karen was very helpful! Great car! No sure I understand the new auto tire pressure system ( cover twice, especially after I said NO the first time! Karen was very helpful! Great car! No sure I understand the new auto tire pressure system (TPWS) and special gas vs air? More
by dickandpolly
Employees Worked With
Karen
February 11, 2013
got the deal i wanted with no pressure salesmen explained and went over everything on truck very well finance was well explained and not confusing dealership was very professional did everything they said th and went over everything on truck very well finance was well explained and not confusing dealership was very professional did everything they said they would do i would buy again from this dealer More
by rockguy
Employees Worked With
allen belanger
February 10, 2013
Mr/ Bellanger was friendly and knowledgeable of the new Rav 4. He went over and above and found that the car i wanted was in transit. He came in on his scheduled day off to ensure the car was delivered and Rav 4. He went over and above and found that the car i wanted was in transit. He came in on his scheduled day off to ensure the car was delivered and was in perfect working order. vr timf More
by timf1
Employees Worked With
al belanger
February 05, 2013
Robert Rosser is a man of integrity and character, he fought to get me the best possible deal for my car. My mother and I really enjoyed working with him, he is honest, sincere, thorough and detail orie fought to get me the best possible deal for my car. My mother and I really enjoyed working with him, he is honest, sincere, thorough and detail orientated. His customer service is outstanding, more employees need to follow his lead. Robert Rosser is a great asset to your company. More
by Monique2728
Employees Worked With
Robert Rosser
February 03, 2013
I am not a car person, and I know very very little about cars or what is a good deal or not. Car dealerships as a whole just make me nervous, but while I was there Ray Aiden really was very helpful at help cars or what is a good deal or not. Car dealerships as a whole just make me nervous, but while I was there Ray Aiden really was very helpful at helping me pick the right car for me. He was very calm and easy-going which made me feel more at ease with the whole process. I was very pleased with what I was offered for my trade-in value, and I got a really great deal on a new car. I would and will recommend my friends and family that are looking to buy a car to Toyota and to Ray Aiden, specifically. More
by mpark045
Employees Worked With
Ray Aiden
January 24, 2013
I recently purchased a new 2012 Toyota Tundra from Checkered Flag Toyota. I was very pleased with the service I received from start to finish. I highly recommend contacting this dealership before you Checkered Flag Toyota. I was very pleased with the service I received from start to finish. I highly recommend contacting this dealership before you purchase. I drove down from Richmond Va & it was well worth the trip! Jim Fionnghael, the internet concierge is quick to respond! Mathew Rice, my car salesman, very professional, straight forward & not pushy! Josh Hamilton, sales manager, very professional, easy to work with, honest & up front! All are very knowledgeable & just an outstanding group of people to deal with! This dealership has a large inventory of vehicles & good prices! Thank you all & I look forward to working with you again! More
by cdhughesjr
Employees Worked With
Josh Hamilton, Mathew Rice, Jim Fionnghael
