Cherokee County Nissan - Service Center

Really appreciate the fast and thorough service experience. The staff both inside the sales area as well as in the service department were a pleasure to deal with. Thank you very much. Look forw experience. The staff both inside the sales area as well as in the service department were a pleasure to deal with. Thank you very much. Look forward to my next visit. More

Appreciate Bobby’s work ethic and honesty. The Service Dept always does a great job for us and our vehicle. Thank you. The Service Dept always does a great job for us and our vehicle. Thank you. More

I recently visited your dealership for an oil change, and unfortunately, the experience was extremely disappointing due to the lack of engagement and ownership displayed by the service staff. I feel compelle unfortunately, the experience was extremely disappointing due to the lack of engagement and ownership displayed by the service staff. I feel compelled to share my experience in detail. Since I purchased my car from your dealership back in August and opted for the extended service plan, which includes services like oil changes in my monthly payment, I decided to make the one-hour drive for my first service appointment, believing it would be a seamless process. I arrived as a walk-in and was fully prepared to wait, understanding that scheduling in advance is preferable. Upon arrival, I was sent from one counter to another multiple times before finally being assisted. A staff member took my details and informed me that the wait time would be about an hour and 15 minutes. I sat in the waiting area but noticed that no one approached me even after the expected time had passed. I walked over to the counters where three staff members were present. All of them seemed occupied with paperwork and failed to acknowledge or assist me. Eventually, I approached a young employee—who appeared to be an intern or very new—and explained my situation. He seemed unsure but reluctantly agreed to check on my car. After some time, I noticed my car was ready and parked outside, but no one informed me. If I hadn’t gone to check, I might have waited even longer. When I asked the young employee for assistance again, he told me my car was ready but couldn’t finalize the paperwork because the person who initially helped me was not at the desk. Despite there being no other customers and several staff members present, no one stepped up to assist. I stood there for over 15 minutes while the staff seemed uninterested and disengaged. When I was finally addressed, one of the staff members incorrectly called me by another customer’s name, adding to the confusion. After much delay and no clear resolution, the young employee eventually told me I could leave and that they would take care of the paperwork. To my surprise, I later received an email requesting payment for the oil change, even though it should have been covered under my extended service plan. The entire experience left me speechless. I have never encountered such poor customer service in my life. The staff displayed no ownership, no initiative to assist, and no understanding of what good customer service entails. This was my last visit to your dealership. I will not return for service or recommend your extended warranty program to anyone due to the disjointed and disappointing experience. More

I can always count on Bobby to be knowledgeable and helpful, I trust him because he is honest and fair. His customer service is top notch. helpful, I trust him because he is honest and fair. His customer service is top notch. More

Fast and thorough. The staff were all pleasant And helpful. Very good experience..I would recommend the service department. The staff were all pleasant And helpful. Very good experience..I would recommend the service department. More

We are new to the area and Bobby was very welcoming and helpful in getting our service done in a timely manner helpful in getting our service done in a timely manner More

It is always an excellent experience. Bryan is a pleasure to work with. Will continue coming back. Bryan is a pleasure to work with. Will continue coming back. More

Bryan in the service department was great and the atmosphere was very welcoming. Always enjoy doing business here. atmosphere was very welcoming. Always enjoy doing business here. More

Very friendly staff, on time and prompt opening and greeting. Service advice through and performed quickly. greeting. Service advice through and performed quickly. More

Miss computer to keep day going! Wife missed a soda to drink. Thanks for ice water Wife missed a soda to drink. Thanks for ice water More