Cherokee County Toyota

I came to Cherokee County Toyota and was approached by I came to Cherokee County Toyota and was approached by Bob Gavlick to try to sale me a vehicle. I test drove a 2002 Toyota Highlander. The vehicle wa I came to Cherokee County Toyota and was approached by Bob Gavlick to try to sale me a vehicle. I test drove a 2002 Toyota Highlander. The vehicle was pulling to the right. I made that statement, and Bob told me to let him know WHATEVER was wrong with the vehicle that he would need to know since the car had not yet been through their inspection. I told him the only thing that I noticed was it pulling to the right. Bob said Whatever it is, we will fix it. Its probably just an alignment issue but whatever it is, we will fix it. I want to make this deal right, well fix it. The next morning we made a deal on the vehicle, and I waited for the vehicle to be fixed and cleaned. Three (3) hours later I drove it off the lot it still pulled to the right. I took it back immediately, and they kept it; because, I didn't want to take it home not fixed, i knew they would never fix it. Bob had forgotten to tell the service to align the car. The next Monday, Bob delivered the car to me at my work. I test drove it. It was still pulling to the right. I kept the vehicle and Bob told me to bring it back Saturday to fix it. Saturday i went back to the dealership, They aligned the car again, and it was still pulling to the right. I test drove this car 4 times, and all 4 times it did the same thing. When we got back, they advised me they would not be fixing my car. If it took new tires, they were not going to replace them. After making me wait for 45 minutes, the used car sales manager decided to talk to me. He stated they were not replacing the tires; They would lose too much money and they couldnt do that. I advised him what Bob had said to me and he said Bob didnt have the authority to promise me that. I advised this manger that wasn't my problem. I expect a man to keep his word. He asked me if I wanted to pull out of the deal and I told him yes if they didnt fix it. They replaced two (2) of my tires and it fixed the problem. But, they let me leave the lot, unhappy and with two different set of tires. More

My wife and I recently purchased a 2013 Toyota Prius from Cherokee Toyota. We are extremely happy with the Dealership and everyone we met from the Manager to the financing guy. We were especially impressed w Cherokee Toyota. We are extremely happy with the Dealership and everyone we met from the Manager to the financing guy. We were especially impressed with our salesman Ronnie Hall. I would recommend him to any of my friends. He was truly interested in our needs concerning a new vehicle. He was extremely patient with us as a medical emergency in our family popped up during our car search. Their "Best Price" on our car was competitive or better than the other dealers we had talked with. Ronnie was a pleasure to work with and made our new car buying experience "enjoyable!". Buying a new car should be an enjoyable process and not something you dread doing. We were never pressured by anyone during the transaction. I will definitely check with Cherokee Toyota and Ronnie Hall, next time when looking for a new or used car. More

We have purchased 2 vehicles from Cherokee Toyota in Canton and each time we have been pleased. I decided to get my car serviced there as well because they treat me professionally and don't talk down to Canton and each time we have been pleased. I decided to get my car serviced there as well because they treat me professionally and don't talk down to me because I'm not a car expert. In fact many of my friends have purchased cars there because they work very well with women. They were up front about what my costs would be and gave me options if I couldn't do everything at one time. Plus, all the people in the service department were quick to offer help and really looked like they liked working there. Thumbs up for a repeat purchase from my family and me. We love Toyotas and will shop there for our next car, too! K. James More

WE HAVE BEEN COMING TO CHEROKEE FOR SEVERAL YEARS AND I KNOW OF 2 OCASSIONS THAT THEY HAVE MADE MONEY OFF OF US FOR WORK THAT WAS NOT NEEDED. tHEY HAVE SCREWED US TWICE AND THERE WILL NOT BE A THIRD. HOW W KNOW OF 2 OCASSIONS THAT THEY HAVE MADE MONEY OFF OF US FOR WORK THAT WAS NOT NEEDED. tHEY HAVE SCREWED US TWICE AND THERE WILL NOT BE A THIRD. HOW WE KNOW THIS WE HAD 2 MORE CONSULTANTS ADVISE. More

We bought a brand new 2012 White Toyota Corolla from this dealership. We got the car home and realized there was "rust" all over the car so we contacted the dealership right away and they said to bring the c dealership. We got the car home and realized there was "rust" all over the car so we contacted the dealership right away and they said to bring the car in and they would see what they could do for us. Well, turns out the car has "rail dust" on it..The dealership offered to "clay" bar the car and get rid of the rail dust, we allowed them to do so, but after getting the car back, it had not been taken care of. We got the run around and basically were told that it was "environmental" and there was nothing they could do about it. Our salesman named Andy was absolutely no help and basically said "we will take care of it for you"..and never did. My idea of buying a BRAND NEW CAR means..not having to bring the car back 3x a WEEK to be "clay bared" to get rid of the "rail dust" STAY FAR AWAY FROM THIS DEALERSHIP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

We purchased a used Tundra and the sale department was great. They gave me what I want for my trade-in and and great deal on a Tundra. I would definitely recommend this dealership to all my family and fri great. They gave me what I want for my trade-in and and great deal on a Tundra. I would definitely recommend this dealership to all my family and friends. More

Our experience with Bill Gilbert was exceptional! We have purchased several vehicles and this was one of the best experiences we have had at a dealership. Bill was very accommodating, knowledgeable, polite a purchased several vehicles and this was one of the best experiences we have had at a dealership. Bill was very accommodating, knowledgeable, polite and answered every question we had. We will definitely be recommending this dealership, and specifically Bill Gilbert to others. More

Good experience overall. The sales approach is "tactfully persistent" so be prepared for some follow up calls, but anyone who has bought cars knows the difference between pushy and polite and when "tactfully persistent" so be prepared for some follow up calls, but anyone who has bought cars knows the difference between pushy and polite and when to say "No" nicely. Damien was very polite. Negotiation process was the typical "Sales person walks offers to the Sales Mgr" but again was polite and fair without games. As always, research your numbers and have financing in hand before you go in though as the Finance & Insurance guy was the low point of the experience. With a high FICO score 800+, he pushed for a high interest rate loan with a long 64 month term. And he was in a hurry to just process me out of his office on a relatively slow morning. So buyer beware there big time. Else, we traded a vehicle and the price on the trade wasn't lowballed which was positive. Service has been very good for basic maintenance. Since purchase, we've been back for free ToyotaCare oil changes and 1 recall service and Saturday service appointments have been prompt and professional. The dealership is busy but not as crazy as some of the mega-mall stores which makes it easier to deal with overall. More

I went in for normal service, and I know that I had a leek in my left rear tire. I asked them to please check it out while my wife and I went shopping and to call me. The service man John called and sta leek in my left rear tire. I asked them to please check it out while my wife and I went shopping and to call me. The service man John called and stated that I had a nail in the sidewall of my tire, that it was unfixable, and that I would need to replace it and they had one available for 120 dollars. I told him over the phone to please put on the spare and I'll bring the tire to my local tire shop - he was not happy with this and tried to convince me to buy a tire. I refused and repeated my request for him to put on my spare. When I took the tire to my local tire shop, there was a nail in the tire - but it was a very small nail about 1 and 1/2 inches from the side and no where near the sidewall - it was easily fixable with a simple plug. Shame on Cherokee Toyota for their blatent lie that would have cost me a ton of money. More

I purchased additional warranty coverage on both the Corollas I purchased. I was notified that because one of the vehicles was covered under the Toyota Care package that coverage was cancelled. I rece Corollas I purchased. I was notified that because one of the vehicles was covered under the Toyota Care package that coverage was cancelled. I received a refund of $699.00 (I paid more for it) it wasn't my fault that it wasn't written up properly. I have been told by the warranty company that coverage on one car has been cancelled. It stills has Toyota care, but no extension. I bought the cars within two days of each other. I told John that I wanted the same coverage on both. I was told by warranty company to call dealership. I did. After several attempts I did talk to John. He told me he would check it out and call me back. Its has been weeks and he still hasn't. I really liked both salesmen involved in transaction. More