Cherry Hill Dodge Chrysler Jeep

I went out just to look for a used car here and i asked for a test drive of i car i liked. dealer asked for my driver license to make a photo copy. comes back to the car and opens the hood of the car to lo for a test drive of i car i liked. dealer asked for my driver license to make a photo copy. comes back to the car and opens the hood of the car to look at the engine and with my license in his hands drops it in the engine. spent 2 hours looking for it. nothing came up. he felt bad keeped say ill give you a good deal. 4 hours later i walked out. couldnt get me into the car i looked at but was willing to get me a brand new car. not happy at all. ill never go back and this is a heads up to all who looks here. very shadey here!! now im stuck going to the dmv and time out of my life.. thanks for nothing cherry hill triplex More

This dealership epitomizes the "sleezy, game-playing car salesman" stereotype. I went in to look at a used car I had seen on autotrader. I called ahead, and they assured me the vehicle would be availab car salesman" stereotype. I went in to look at a used car I had seen on autotrader. I called ahead, and they assured me the vehicle would be available for test drive. When I arrived, no one knew where the vehicle was, and after numerous delays,and multiple requests for information as to what was going on, they said they sent someone to get it off the lot. When we discussed time with the salesman, and that we only had a short amount of time, the response we got was, "How am I going to do that? What do you think this is? Macy's?" I thought the response was extremely rude, and it was pretty brazen of him to think we'd for sure be purchasing the vehicle, when at this point, they couldn't find it. The man who was sent to get it came back empty handed, saying it was in the back lot, blocked in by 4 other cars. So we walked out onto the lot with the salesman (who lit a cigarette and blew smoke as we walked behind him), and finally found it in the very back corner of the lot (in very cold weather, mind you). Upon looking in the windows, it appeared that someone was living out of it, dry cleaning hanging in the back, coffee cup and drips in the console, various other things in the trunk. The salesman commented that one of the managers must be using it for his own car. We went back into the showroom, and the manager assured us that if we came back tomorrow, they would have it cleaned and ready for us to test drive. I would not have even come back, except for the fact that it was the exact make/model I was looking for. Upon arriving the next day, the car was not out front, and the salesman who we were supposed to meet was not there. We were able to test drive it, after a delay in them finding someone to put tags on it. When we arrived back, we sat and waited, and were shuffled among many different salesman. At the end of the day, they offered a very poor trade in value on my car, and were asking too high a price for the vehicle. I did not buy a car from them and I will never go there again, and will take every opportunity to steer others away from such an disorganized, unprofessional group of people. More

They did not have the car I made an appointment to look at on location. I waited for over an hour for them to get the car. When they finally brought the car over from Moorestown Volvo..it was low on oil a at on location. I waited for over an hour for them to get the car. When they finally brought the car over from Moorestown Volvo..it was low on oil and had a massive oil leak. Car was dirty and had 4 bald tires. I later found out that the car had a motor put in it in December of 2011. The salesman told me it was a trade in..again, later found out it was purchased from a dealership in Pennsylvania (with the blown motor). Worst experience I have ever had. I would not recommend them to anyone..very very dishonest. Funny part is the salesman called me the next day and said, "we can't sell you that car, it has to many problems". If I was some poor guy that didn't know what he was looking at believe me..they would have sold me the car on the spot and let me drive away with it. BUYER BEWARE!!! 2009 Dodge Challenger R/T Vin# 2B3LJ54T59H541485 More

I traded my 2007 Jeep Cherokee for a brand new Jeep Wrangler 2011 unlimited with 38 miles, signed the papers and drove it off the lot. The Jeep's electrical system malfunctioned 3 miles from the deal Wrangler 2011 unlimited with 38 miles, signed the papers and drove it off the lot. The Jeep's electrical system malfunctioned 3 miles from the dealership. The sales and service managers were horrible to deal with and have been having it serviced at another Jeep Dealership. Six months later I'm still dealing with this hassle and a malfunctioning $37,000 vehicle. Save yourself a huge headache and chose a dealership that will actually care about you as the customer. More

I called CherryHill Dodge on the morning of Christmas Eve, while in route to a dealership in Delaware. I was connected with Morris, who found the vehicle in stock that was advertised on their website. I Eve, while in route to a dealership in Delaware. I was connected with Morris, who found the vehicle in stock that was advertised on their website. I explained to Morris that we had 3 small children(one being a newborn), so our time would be limited but that I was interested in this particular Town and Country only. Morris got an A+++ as soon as we pulled into the dealership! He pulled the vehicle from inventory, had it ready to drive and was even outside to unlock the doors and start it up before we could get the kids out of my car! Morris was very personable and was very acquainted with the vehicle and answered all of our questions. The only problem we came across was that I was given a 1.99% financing rate over the phone, later to find out that this was only on 2011 models. However, Morris and his Manager were able to get me into my budget by adding on 12months and still giving us a phenomenal interest rate! Then they also threw in their protection plan to further sweeten the deal, we have no regrets traveling so far from home to make this purchase. It was a very Merry Christmas!! I would recommend this dealership to everyone!!! More

I am writing this letter to let you know about the horrible experience I have had, and am having with Cherry Hill Dodge. I purchased a 2011 Dodge Journey on May 18. As I was leaving the dealership at horrible experience I have had, and am having with Cherry Hill Dodge. I purchased a 2011 Dodge Journey on May 18. As I was leaving the dealership at 9:30 PM, when all my documents were complete, the salesperson realized that some of my accessories were locked away. Of course, no one would have access to them until the next day. The items were driven to my workplace the next day, which I greatly appreciated. That morning when I was able to take a good look at the car, I noticed on the console that there was a huge scratch. I was told that nothing could be done about it when I called back. On 05-25-11 ran over a nail and got a flat tire on the driver's rear tire. I went to the tire service center and we could not locate the wheel lock key. I had to leave my car there and beg for a ride to work the following day. The salesperson (Gino) was kind enough to have the key sent to the tire service center. In the meantime the technician at the tire center noticed a huge gash in the passenger front tire. He told me that it was not a fresh cut, and that it looked like it had been there for some time. I spoke to Gino and he set me up for an appointment to get an oil change that was promised to me the evening I purchased the vehicle but for whatever reason was not done. I was scheduled for an appointment for the following Saturday, June 4th. On the 4th they completed my oil change and replaced the tire, which took approximately 8 hours. Ron, the sales manager, told me that he would also replace the console or bezel that was all scratched up. I was told to call back on Monday once he spoke to the warranty department. He wanted to make sure he could get a bezel before he set me up with another appointment. He set me up for the following Saturday, June 18th. Two days before my appointment, my reverse camera stopped working. I called again and was reassured that my bezel was in and that they would also fix the camera at that time. I arrived at 9:30 AM, and at 3:30 PM I was told that my car was ready. When I asked them if everything was complete I was told that the bezel was never sent, and the camera was never installed. They couldn’t fix it, they had to replace it. I spent 7 hours at the dealership for nothing. When I approached Ron about this, he seemed oblivious to the fact that anything was wrong. All they had to do was call me and reschedule, I would have been fine with that. To make matters worse, they took apart the dash to check the reverse camera, and they did not place it back on properly. Now the volume and tuning button on the radio do not work without being forced, and I am afraid that the airbag will pop out and hurt me or my passenger. I told Diane in the service department that I refuse to come back to their dealership, considering it is over an hour away from my home. She has been trying to set me up with an appointment at a local dealership (Atlantic Chrysler) that is owned by the same company. Even that has been a nightmare. Between the 2 service departments I keep getting thrown back and forth. No one knows what is going on; each company says the other is ordering the camera. Then I’m told that the camera is at Atlantic Chrysler, I call Atlantic Chrysler and they tell me they have no idea what I am talking about. This whole buying experience has been a total nightmare. I purchased a Dodge Avenger, a Dodge Durango, and a Hyundai Sonata, from Sport Hyundai Dodge, and I have never had a problem there. The only reason I didn’t buy from them again is that they are primarily dealing with used cars now. Because of the experience at Cherry Hill Dodge, I will never purchase another Dodge vehicle. I should have realized that I was going to have issues with them from the minute I test drove the car. Not only did the car “reek” of smoke, which the salesperson told me I was crazy. But as the he was driving us to the other lot, my son was playing with the DVD player in the demo. He pushed the “play” button and to our amazement there was a pornographic DVD in the system. Talk about professional!! I didn’t realize that buying a demo would be such a hassle. From the beginning this demo has had issues and continues to do so. I am at the point where I want to disavow my contract. I would give anything to have my old Durango and my $5,000.00 deposit back! I am sure that my "new" car is really a "lemon". I was reassured by Diane that the manager, Antonio, was going to do something for me for all my trouble, but I’m still waiting. I do believe that I should be compensated for my trouble and for the horrible customer service experience. My next step will be to contact Consumer Affairs and the Better Business Bureau. I was contacted by Chrysler Corp and was told that I would be given 6 complimentary oil changes for my trouble. When I tried to use the "free oil change" at a local dodge service center I was told that these were worth only $20 each and no service center would be able to honor them. So I'm back to square one. I asked for my warranty to be extended, knowing full well that I will be having problems with this car in the future but I was told no by Chrysler. NEVER, EVER, purchase a vehicle from these crooks!!!! More

Dealership is a scam. Posts ficticious inventory online at low prices just to get you in the door. After two online confirmations that the auto i was interested was still available, the dealership urging at low prices just to get you in the door. After two online confirmations that the auto i was interested was still available, the dealership urging to make an appointment to get the internet price, the car as well as the four others on the internet where not there and it is questionable if any of the cars were ever in stock. Do not do business with this unethical dealership!!!! More

We just bought our first new car, a 2011 Jeep Cherokee, and we absolutely love the vehicle. The sales staff at Cherry Hill Dodge were very helpful. They knew about the cars they were showing us and they and we absolutely love the vehicle. The sales staff at Cherry Hill Dodge were very helpful. They knew about the cars they were showing us and they listened to what we wanted and helped us to match up with the best vehicle for us. They steered us away from paying for a lot of extras that really didn't fit with our lifestyle and needs. While we were attracted to the look of other models, they also told us how those models don't fit with our stated needs (especially needing a smooth ride to deliver our cupcakes). They were also very helpful when looking at financing options. There was the typical negotiating that comes with buying any car new or used, but I felt that they were fair and really wanted to make buying the car easy. When Geno had to involve Mike, the manager, Mike came to us rather then us having to go to another office. I got the impression from the salesmen that the powers that make the ultimate decisions about financing were not the most pleasant people to work with, but we were well insulated from having to deal with them. They spent time trying to make sure my mother was very comfortable as well while waiting. We interacted with several of the other staff who were also friendly. They got us water/drinks while we were working out the details. The guy who handles their paperwork at the end was extremely fast. There were a few items that they keep locked up and not with the cars on the lot. Geno brought those items the next day right to our door. They called a couple of days later to see if we were satisfied with our vehicle and with their service. Basically, we had a very positive experience and left feeling confident that we got the best deal for a vehicle we absolutely adore. The best business deals happen when both parties leave a little unhappy. Sure, we paid more than we would have liked, but ultimately we got an awesome vehicle. More

As a single woman, it can be very stressful to go car shopping! After doing all my on-line research, I decided I was armed and ready to go in and get the best deal possible.To my surprise, the staff at C shopping! After doing all my on-line research, I decided I was armed and ready to go in and get the best deal possible.To my surprise, the staff at Cherry Hill Dodge, were very easy to talk with. Morris Harland made me feel comfortable right from the beginning. Next, Mike Iaconi worked with me on all my specific requests until he made sure that I got the exact vehicle at the price that I wanted! There was no pressure like I have had in the past when dealing with other car dealers! The staff were friendly and professional, which made my new Jeep purchase effortless! Look no further for a great place to do business! More

Excellent service as we ordered a new 2012 Wranger Unlimited. Definitely didn't have the typical "car dealer" hassles. Great job and a pleasant negotiation. Unlimited. Definitely didn't have the typical "car dealer" hassles. Great job and a pleasant negotiation. More