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Cherry Hill Dodge Chrysler Jeep
Cherry Hill, NJ
1,114 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,114 Reviews of Cherry Hill Dodge Chrysler Jeep
August 02, 2012
Rich Catana sold us a new Jeep wrangler Sahara about a month ago. We specifically stated our wants and he found a Jeep to fit.We bought the Jeep but when it came in there was no hard top . He had forgotte month ago. We specifically stated our wants and he found a Jeep to fit.We bought the Jeep but when it came in there was no hard top . He had forgotten to include that also, so he had to order it separately.This had to be paid for with a different method, out of pocket because we financed the rest. Because of this mess up, he offered us three years of free oil changes. We had to repeatedly call to find out when the hard top was coming in-he never returns any calls. Now, we need an oil change and he hasn't returned one call regarding our deal. We did not get it in writing at the time and I that was our mistake because it looks like it was just salesman BS! Very frustrating! More
by cppowers1
Employees Worked With
Rich Catana
July 30, 2012
BE WARNED! This has got to be the WORST dealer around, not just for Jeep but for any model of car. We went this weekend to buy a Jeep Grand Cherokee but ended up leaving without one and driving an hour to not just for Jeep but for any model of car. We went this weekend to buy a Jeep Grand Cherokee but ended up leaving without one and driving an hour to a much better dealer. I read some reviews on here that said "sleazy" and "dirty tricks". One hundred percent agree. Do your research before you walk into this place. They offered about 70% of the Kelly Blue Book trade-in value of my car, showed me dirty "new" cars that took half an hour to find, didn't know what else was on the lot- said "our inventory changes daily so we don't know". The manager that came over to talk to us acted like we were stupid and made snide comments. We left and went to a different dealer who treated us great and bought our car there within a few hours. I am going to write a great review for the other dealer which I found using this site. I am surprised that Jeep sells any cars through this dealer. More
by Carlyn568
Employees Worked With
Keith and Sales Manager
July 17, 2012
Originally, I wrote the review of this dealership in the following paragraph. I am pleased to report that we were contacted the next day by the dealership and told that management had decided to honor thei following paragraph. I am pleased to report that we were contacted the next day by the dealership and told that management had decided to honor their advertised price. This has restored my faith in people. I believe this was a result of my review which brought to light the unfairness of their actions the day before. Regardless of the cause, the result was as should be. Our experience the next night was very pleasant and enjoyable. Thank you for providing such a great method for dealers to address customer issues and thanks to Cherry Hill Chrysler for showing that they are a dealer who stands by their words. We had an appointment to view a car that my husband had been talking to Lucy about numerous times. They went over the price line by line. That was sent to Mike around 9:20 am and we were given an appointment for 6:15 that day. After waiting 30 minutes to view the car and after being there for 2 hours, we were told by Mike that there was an error and they would not sell the car to us. I asked why they did not find that prior to our driving and spending 2 hours at the dealership since Mike had the information from Lucy. He said it's a busy dealership. I also said that most companies sell their merchandise at the advertised price regardless of whether or not it was a mistake. The dealership had all day to discover their "mistake" and contact us prior to our arrival that evening. My husband offered to split the error of around $700 dollars and we were also told no. I cannot understand how car dealers do not have to honor advertised prices when other companies do. They advertise falsely, or "make a mistake" and nothing happens. They just waste our time and effort. We drove an hour each way to view this car and were prepared to buy it that night. Instead, we were treated unfairly. We have been inconvenienced and denied an advertised price on a car that we wanted and the dealership suffers no ill effects whatsoever. I find this to be unfair. I would not recommend this dealership to anyone. More
by jiltedbuyer
Employees Worked With
Norris and Mike
July 13, 2012
This place sold me a 2011 Certified Used Jeep Cherokee with aftermarket grille and parts of the car plasti-dipped by the former owner that looked painted when I first bought it. I had never heard of plast with aftermarket grille and parts of the car plasti-dipped by the former owner that looked painted when I first bought it. I had never heard of plasti-dip before until I bought an Audi A4 and every blog talks about plasti-dip and putting it over chrome and how it peels off. Same as my Grand Cherokee. The parts were not painted black like I thought and now everything is chipping off. How does this end up "certified" More
by zgr024
Employees Worked With
Zachary Rosenberg
July 02, 2012
I had a problem with my registration and left messages. No one would call me back. I kept calling. They kept putting me on lines that no one would answer. I finally insisted on a person (manager) but still No one would call me back. I kept calling. They kept putting me on lines that no one would answer. I finally insisted on a person (manager) but still got transferred to a phone with no answer. I kept calling back. They would not answer the phone at all or if they did pick it up, they would put me on hold immediately without saying a word. After about 30 calls one right after another she finally ask me what I wanted and I told her then she transferred me to a live person who finally helped me. I would never do business with this company ever again nor would I recommend them to anyone and as soon as I can find someone high up in this company, I plan to let them have it. I could be arrested for the problem with my title and left this message on the finance managers phone with the first message I left. There is no excuse for the service I got. JUST HORRIBLE...................................... More
by dmmorton061
Employees Worked With
Finance manager, receptionist
May 05, 2012
As soon as I walked into this dealer I knew I was in for a bad experience. They sat me down at some front desk and take my name/address/etc for some marketing bs. Gave me a thing for some free vacation pa a bad experience. They sat me down at some front desk and take my name/address/etc for some marketing bs. Gave me a thing for some free vacation package that I threw out a few minutes later. They then bring over a salesperson to assist with my sales process. He was ok and I did the test drive, he was knowledgeable about wranglers since he had one. ANyway, then the time came for numbers.. Their internet price has some fine print so not everyone qualifies for that special price they get you in the door for. So he goes to get my pricing and I'm sitting there for over 15minutes. I walked out.. A few minutes later he calls me asking why I left and actually tries to start arguing with me. I politely told him I'm not going to argue about it and I'm thinking that there are about 25 other jeep dealers around driving area I can go to. I did - and bought a 2011 Sahara 4dr - leather interior. Actually costs more than the original jeep wrangler i looked at here at cherry hill dodge. steer clear of this churn and burn shop. they're a numbers place - meaning they wanna crank out sales which is business of course but they should take some lessons from the dealer i eventually bought from - jeff d'ambrosio in downingtown. No surprises or hassle at that dealer - incredibly pressure free and most importantly -a great deal !!!! More
by pooneej
Employees Worked With
Dan
May 03, 2012
Lets just say that the salesmen in this place are extremely rude. During a visit to purchase a new Jeep I was negotiating with the salesmen. When it was clear I was not going to get the price I wante extremely rude. During a visit to purchase a new Jeep I was negotiating with the salesmen. When it was clear I was not going to get the price I wanted I told him I was ready to walk and come back in the future. He then insisted on making smart remarks to me that they were already getting the car ready and then called the previous salesmen I was dealing with to berate me right in front of me. He went on to say that I was going to live a sad life if I would not negotiate my limit higher to his liking. I will never buy a car from this dealer nor will i ever tell anyone to go there. I understand if they cannot give me the car for the price I wanted and I would have been more than willing to come back to the dealership at a later time had it ended at that. But once my personality was brought into question and I was made to look stupid that was the final straw. More
by cmf243
Employees Worked With
Can't recall
April 18, 2012
I had absolutely the worst experience with this dealer. Don't expect a callback anytime you need any assistance. I bought a brand new wrangler in January and the car itself was great, but the customer ser Don't expect a callback anytime you need any assistance. I bought a brand new wrangler in January and the car itself was great, but the customer service at this site was HORRENDOUS. I called the morning after when they opened, the moment I realized i left something in the trade-in (At this time, my car was at the lot considering my deal was right at closing the night before.) I was told to not worry bc they will make sure to have it available when I come in that weekend to sign all the paperwork and give them my current title. Saturday came and went but no key. Each time I asked on its status, I would get some excuse, "its here, we need to find the keys, we'll get back to you", "it's at the fiat dealer", "it's getting detailed", "oh we moved it off this lot", etc but dont worry, we'll shit it out to you. I eventually called a few times over the course of the next month or so to check in, to the point where I, as a customer, felt like I was bothering them too much. I left messages each time and was told they would call me back, but lets just say I received 0 returned calls on all those voicemails/messages left. After the first week or so, I knew it wasn't retrievable, so all I wanted was a small reimbursement to buy a new device of $100 (a reasonable request considering I just bought a $39K car, but once again, no interest in making me happy bc the papers were already signed). To give you an idea on how bad they were with the pricing, Once I agreed to the offers of my deal, a friend of mine was interested in also purchasing a jeep during that same visit. The sales guy offered a trade in value on his 06 rubicon of $4500. When we laughed at that offer, he came back with a trade in offer of $9K, explaining how he was all about "hookin' us up with a deal". Just doing a quick KBB check on our phones showed that a a fair value trade in was at least $13K. The moment they were willing to lowball a customer to that extreme, we should have known better and walked right out. Unfortunately I really wanted a special edition one and that was the only one available in the tri-state area so I sucked it up. To summarize, I personally liked dealing with the loan officer, and the receptionist who had to take my calls. Both very friendly and professional. But for the rest of the staff, managers included, to not have the professional courtesy to call customers back, even to give bad news = worst customer service ever. More
by jvmoney
Employees Worked With
Jeff, Antonio.
April 14, 2012
Avoid at all costs. Total bait and switch. Scheduled an appointment to test drive a dodge journey avp. Drive 30 minutes and they dont have one. Salesman knew less about the journey than customer which is u appointment to test drive a dodge journey avp. Drive 30 minutes and they dont have one. Salesman knew less about the journey than customer which is unacceptible. Wish i got his name. More
by ConcreteTug
Employees Worked With
Some guy
