Cherry Hill Imports

Three weeks ago I purchased a 2006 Boxter and a 2008 Cayenne from Cherry Hill Porsche located in Cherry Hill NJ. I purchased both cars cash and informed my sales rep that I would be back to purchase a v Cayenne from Cherry Hill Porsche located in Cherry Hill NJ. I purchased both cars cash and informed my sales rep that I would be back to purchase a vehicle for my son. I inspected both vehicles and noticed some flaws on the boxter. There were some scratches on the front bumper and the bead for the convertible top was not seated correctly. He informed me that he would spray the bumper and the bead not seating was normal. Upon delivery the bumper was not sprayed as promised. I also informed him that the bead should sit in the convertible frame like all the others on the lot. he took the car back and sprayed the bumper and claimed to have the top fixed. Upon return the bumper was sprayed, paint runs, and the top was still not seating properly. I also noticed that there was new damage to the rear wheel well and that someone had attempted to touch it up. I returned the car yet again to have the damaged repaired and to have a new top put on. At this point I was just going to purchase a new top. I was very disappointed that the damage to the rear was not disclosed to me. Today the dealer call to inform me that while my car was in their possession it had been broken in to. The window was smashed out, a brand new alpine radio was ripped out and there was also damage to the wheels. The service manager called me, my salesman never even bothered. I found it hard to believe that there were no cameras on the lot and mine was the only vehicle broken in to. There was no concern or attempt to compensate me. My salesmen really did not seem to overly concerned. I spoke with the manager/owner and told her at this point I did not want the vehicle and requested a refund. I only had it for three weeks and it spent more time at the dealer than at my house. She tried to offer me 23K when I paid 28K in addition to paying 1.2K to have an Alpine professionally installed. She was not concerned about customer service or loyalty. She was rude to both me and my spouse. At one point she tried to dismiss me and walked away and told the salesman to leave as well. I refuse to leave until I got a refund. She finally offered 25K.. Still not fair. It appears that after the sale the salesman did not care what happened. Not only will I not purchase a vehicle from them, I will also let everyone I know how I was treated; completely unprofessional and unacceptable. At this point I will not even consider purchasing another Porsche, I am done with the brand. I am also going to sell the Cayenne because I do not want to promote their product. More

Bob was great to work with. He was very honest from the beginning to the end of the sale. The experience I had with Bob was the opposite of any other ive had with any competitors. I would recommend anyone beginning to the end of the sale. The experience I had with Bob was the opposite of any other ive had with any competitors. I would recommend anyone looking to make a deal and get an honest and genuine experience to go to Bob! More

Craig made my car buying experience very painless. He is personable, professional. No pressure, explained all needed details, answered all of my questions. Craig made himself available to support my car personable, professional. No pressure, explained all needed details, answered all of my questions. Craig made himself available to support my car buying experience at Cherry Hill VW. He showed me all of the car details ensuring my car knowledge and safety before I left the dealership. This is my first purchase of a VW and just love driving my new Jetta. More

Great experience with Craig. He was extremely friendly, knowledgeable and efficient. Responded to my questions and gave me responses promptly even after the car sale. Once we worked out the price and car, knowledgeable and efficient. Responded to my questions and gave me responses promptly even after the car sale. Once we worked out the price and car, the process took about 2-3 hours from when I walked into the dealership again and brought the car home with me. I would definitely recommend Craig. More

Bob Gale and everyone at VW of Cherry Hill couldn't have made my car buying experience better. Bob was able to put me in the car that I wanted for the price I wanted and the paperwork to complete the purch made my car buying experience better. Bob was able to put me in the car that I wanted for the price I wanted and the paperwork to complete the purchase was handled flawlessly. Bob explained all the cars features before I left the showroom and followed up with me just two days later to make sure everything was ok. Overall, it was very pleasant, stress free experience and one that I wish all car dealers would practice. More

craig was great to work with. made buying this car easy. new his product very well and made buying the car an easy process. thanks new his product very well and made buying the car an easy process. thanks More

We decided to switch to an automatic car instead of a manual due to a severly ailing knee problem. We are life long VW drivers, so my husband contacted 3 different VW dealers with a request for a specif manual due to a severly ailing knee problem. We are life long VW drivers, so my husband contacted 3 different VW dealers with a request for a specific car (make, model & color). He was looking for a quote that INCLUDED, tax, title and dealer prep. Craig stepped up to the plate with the all inclusive price. The trade-in and purchase was painless - note this transaction took place within 48 hours. We are now driving our 8th VW thanks to Craig Kupper @ Cherry Hill Imports. Craig delivered exactly what we wanted with no surprises. More

I just leased a 2012 Audi A4 and received outstanding service at Cherry Hill Imports. Everyone is friendly, responsive and professional. My salesperson was Chuck Schaffer and he was great to work with. service at Cherry Hill Imports. Everyone is friendly, responsive and professional. My salesperson was Chuck Schaffer and he was great to work with. Chuck took his time to understand what I was looking for and delivered! He also spent time with me in my new car showing me all the new features so I was comfortable before driving it off the lot. I got the exact car I was looking for at the price I wanted. The process was smooth, simple and fast. This is my 4th Audi and I will now only come to this dealership for sales and service. Thank you for providing a wonderful experience! More

MR. cooper was very friendly and very helpful. he gave me straight fare prices and no playing games. honesty goes a long way. he didnt pressure me to buy. he understood that i was looking around for a cheape straight fare prices and no playing games. honesty goes a long way. he didnt pressure me to buy. he understood that i was looking around for a cheaper price and he was willing to match the price if i found it. he knows baseball better than me and i am dominican. thanks kupper. i made a friend. More

Criag Kupper - Made our leasing experience an etreme pleasure!! He was very pleasant, friendly, helpful and knowledgable. He took alot of time and pride in explaining to my husband and I all the & pleasure!! He was very pleasant, friendly, helpful and knowledgable. He took alot of time and pride in explaining to my husband and I all the "bells and whistles" of our new vehicle. We are etremely happy with our new vehicle, and would highly recommend anyone to buy and/or lease from this dealer. Jenna (Finance) - She was very pleasant,and made the paper work maze as quick and bearable as possible. More