Cherry Hill Imports

I had been doing a lot of online research on my next vehicle, and I was pretty set on a used VW Tiguan. When I came across a listing for a 2009 VW Tiguan with even more features than I was looking vehicle, and I was pretty set on a used VW Tiguan. When I came across a listing for a 2009 VW Tiguan with even more features than I was looking for at a very competitive price (lower than i had seen for older/more miles/less features), I immediately made arrangements to go check it out. It was a rain/snowy day & right away we got a very warm reception from our sales consultant, Jaime. We had our two kids with us and they pulled the Tiguan up within minutes(freshly detailed - not a bit of snow)& handed us the keys for the test drive. Because i was unfamiliar with the area, Jaime suggested we take it on some back roads and that we should try it out in the snow in the vacant parking lots nearby. We took her advice and really got a great feel for the vehicle's performance and I was totally sold - IF the deal was as good as it looked online, otherwise we were completely prepared to walk out & leave without it. When we returned to the dealership and started discussing our budget, trade in, and expectations, it was getting very close to their 5pm Sat closing time. Nobody made us feel rushed - they made sure the kids were content (TV, donuts) and we really appreciated how straightforward, honest, and friendly everyone there was - it made for a very pleasant environment. The finance manager (Kristen Rose)even took the extra time to contact VW credit to negotiate the best deal for us -- did I mention at this point it was AFTER closing time?! After the deal, they pulled our trade & the VW into the garage so we could get out our belongings in a nice warm place & Jaime was exceptionally knowledgeable & patient as she filled me in on all the little nuances of the navigation system & various other vehicle components. You can tell she enjoys cars & she was enthusiastic about filling us in on this one. At this point it had to be about an hour past their closing time, but everyone was just as pleasant & helpful as when we showed up a few hours earlier. When Jaime and Kristen told me to call them with any questions, it didn't seem like lip service, they really came across as being sincere & helpful. It was truly a pleasure - start to finish. They obviously respect their customers and really enjoy the great work they do - I would highly recommend this dealership to anyone in the market for a car. More

I did not receive my permanent tag when my tempory tag is about expire. I need to call many times to get an extension letter. They never return calls, although receptionist said she will leave a note on the about expire. I need to call many times to get an extension letter. They never return calls, although receptionist said she will leave a note on the desk and make sure they call back the next day. I paid for a 5-year registeration and they messed up and got me 1-year registeration. When I faxed to them to ask about it, they pretended nothing went wrong and did not respond. I had to fax again before I can get refunded. Of course, they said DVM made a mistake. More

What a great deal. The car i originally wanted was sold Mike Gale was able to get me a comprable car they had alot of Pre owned choices and my salesperson was able to get me the deal and budgeted payment Mike Gale was able to get me a comprable car they had alot of Pre owned choices and my salesperson was able to get me the deal and budgeted payment for me. More

This dealership lied to me when I bought the car telling me I would always get an Audi loaner. Come to find out this is not the case and they only have 18 loaner vehicles. Willow grove Audi for comparison me I would always get an Audi loaner. Come to find out this is not the case and they only have 18 loaner vehicles. Willow grove Audi for comparison has over 70 loaner Audi's. Obviously the owners aren't interested in customer care and service but only maximizing their own profits. I found this same problem with their Mercedes dealership. I would neer again buy a car from Cherry Hill Imports. More

This is the worst dealership in the US. They lie, their work is crap and dangerous, they are uncaring, they charged my credit card for $600 more than the agreed upon price, they didn't coordinate with the work is crap and dangerous, they are uncaring, they charged my credit card for $600 more than the agreed upon price, they didn't coordinate with the insurance adjuster as promised, complaints to their management fell on deaf ears and they are the reason I will never buy another Audi. I reported them to Audi who gave me the lame excuse that since they were an independent business there was nothing they could do. When I asked them where this disaster of a dealership would get Audi's if Audi stopped shipping them, I got no answer. This dealer is toxic!!! Stay away unless you want to be ripped off and abused. More