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Cherry Hill Imports - Service Center

Cherry Hill, NJ

1.0
29 Lifetime Reviews Review Dealership

29 Reviews of Cherry Hill Imports - Service Center

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January 08, 2021

"Very poor customer service. No attention to detail and..."

- raghuakella17

Very poor customer service. No attention to detail and expensive labor prices. None of the services mentioned in bill were actually addressed. Never picks up customer calls and not even bothered to call back. Terrible service.

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Recommend Dealer
No
Employees Worked With
kevin
December 09, 2020

"Very poor service and doubt the technicians are..."

- Jerziboy21

Very poor service and doubt the technicians are certified. Service beware!!! Aftermarket parts used substituted for oem. Get everything in writing up front with price and part numbers used along with Warranty and at your own risk.

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Recommend Dealer
No
Employees Worked With
Not listed
August 07, 2019

"Damage my headliner replacing moonroof shade, won't honor "

- Steve S

I can't give a lower rating then 1, I had CHERRY HILL VW replace my moonroof sunshade as it had separated. During the entire time, I was told it was so costly because the headliner needed to be removed in order to get the sunshade replaced. They had my car for nearly 3 days which would make sense if the headliner had to be removed. After picking up my car, I noticed greasy finger prints where the headliner would have been handled for removal, and it also was not completely re-installed near the rear brake light. I was not happy but I could clean the grease off myself. While on a trip to SC, it was cool enough for the windows to be rolled down. Immediately, the headliner separated from the foam and is drooping (this was the first time the windows had been down since getting the shade replaced). I took the car back to CHERRY HILL VW and I was told the headliner wasn't removed to replace the shade, (after being told several (many) times that it would be required). I called another VW dealership and explained the repairs. I was told by the service manager that best case, the headliner could be dropped, worst case.. it would have to be removed but it would be either one of the two. He indicated he had many years experience and had never seen a sunshade replaced without removing or dropping the headliner. Now, all of a sudden, I'm told by CHERRY HILL VW that the headliner wasn't removed and they won't honor their repairs. I wouldn't recommend going to CHERRY HILL VW for repairs, They don't back up their work and now I'm stuck with another $1K bill.

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Recommend Dealer
No
Employees Worked With
Jose Dietl and the service "manager"..for lack of a better term
April 18, 2018

"Responsive Service Department"

- 2013958gts

Pleasantly surprised to receive follow-up call from Cherry Hill Porsche “Customer Experience Manager“, relative to recent service. That personal touch - and delivery of a loaner- meant a lot. Bravo!

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Recommend Dealer
Yes
Employees Worked With
Abraham DelValle; Jacqueline Rose.
April 10, 2018

"Excellent quality service "

- Bill 2018

Excellent service! Very professional ! Respectful and work done in time manner. Customer service is on point. Very nice and modern facility. Easy to find it

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Recommend Dealer
Yes
Employees Worked With
March 22, 2018

"Routine service "

- Mdl

I brought my car in for the 25,000 mile routine service that was paid for as part of my lease agreement. Everything was seamless. I picked up a loaner car which I had for a week as the snowy weather delayed things. Loaner was essentially a newer model of my car. All the repairs were done professionally without a problem and covered under the lease warranty. It had snowed the day before and my service Advisor gave me a coupon to get the exterior washed after the snow had melted which I thought was a nice touch. Highly recommended with excellent service advisor.

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Recommend Dealer
Yes
Employees Worked With
Service advisor
February 25, 2018

"Maintenance "

- Joy

I Have used this dealership 3x ... excellent cx service .... service rep Joy very helpful and extremely knowledgeable..... also have top notch mechanics ... I always leave satisfied

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Recommend Dealer
Yes
Employees Worked With
Joy .... front desk service specialist
February 16, 2018

"I am treated like gold when I go there. "

- harry6288

The people that work at Cherry Hill Imports treat me with respect. They take care of my car needs quickly and with care. I would definitely send people there.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Miles Tamburrino, Jackie Symons
February 02, 2018

"Courteous and professional. Completed full service in 1 day."

- Sandra flygirl

Deflated tire sent me to the Audi dealer where I was able to immediately schedule the fix AND the 35k mile maintenance. Given a loaner car so that my day was not impacted.

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Recommend Dealer
Yes
Employees Worked With
Abraham
January 16, 2018

"Excellent Service"

- Mort

Miles at Cherry Hill Audi was outstanding again in managing repairs to my Audi A6. He was courteous, knowledgeable and totally professional. Miles makes the whole servicing experience easy and wonderfully satisfying. Mort

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Recommend Dealer
Yes
Employees Worked With
Miles Tamburrino
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