Cherry Hill Mitsubishi

they manage to make worst a defective vehicle I would not reccomend this dealership to anyone. They sold me a vehicle with hidden problems, and then really screwed the vehicle up doing a minor re I would not reccomend this dealership to anyone. They sold me a vehicle with hidden problems, and then really screwed the vehicle up doing a minor repair, and then would not correct the repair they performed. High pressure sales tactics, damaged customer relationship. I would never reccomend this dealership to anyone. They are all about the ripoff and the fast sale!!! Do not let them service your vehicle!!! They created three problems with my vehicle that did not exist before their service dept. screwed it up badly. The required repair will cost me a thousand dollars to repair, because they will not fix what they broke. More

If you love being lied to, shop here! I would give this place "0s" if I could. The man and I were looking to secure a new vehicle - mid-sized SUV, for our lovely little blended family I would give this place "0s" if I could. The man and I were looking to secure a new vehicle - mid-sized SUV, for our lovely little blended family we have going on. We weren't sure if we were going to buy used, or try leasing. We have a pretty comfortable income since we both work good jobs, but a few credit dings (my student loans screw-ups right out of college, his previous marriage & subsequent divorce, life. It happens). We knew what we could afford, and also that we couldn't expect to get the top tier financing deals, but we felt confident after all of our research that we could get something affordable and dependable for general family use. Went to look at a lease/test drive. After some minor hassles with them holding our debit card hostage while looking at a used vehicle, we were passed off to a sales guy named Steve, who talked to us about leasing, and brought out a 2014 Mitsubuishi Outlander Sport for us to test drive. We LOVED the car (but didn't let on too much) - and in fairness, it's a great car. We were very interested, and started financing application/discussion/negotiation. We came to a deal (it was a bit more than we really wanted to pay - but we loved the car, and knew our credit didn't qualify us for the lowest rates, so we felt the deal was fair, even if the payments were a *bit* higher than we wanted. They took our deposit and we waited to sign our final contract and financials. And waited. And waited. And waiiiiited. After about 2 1/2 hours of waiting (going on 6 hours total in the dealership) - we were told that they were "so busy" that day that we would have to come back early the next week (it was Saturday) to finish our financials and sign our contract. We weren't thrilled about this. They told us it was fine, that the deal was set, and we just needed to sign - and then gave us one set of keys and sent us out with the car, saying we would get our second set after we signed. We set our signing for Tuesday night after work that week, and in between that time the man called at least 3 times to make sure the deal was good, and that we weren't going to face higher payments, basically making sure everything was OK. It should be said, my man is a mortgage loan officer not unfamiliar with standard banking and finance practices. Each time we called, we were told "everything is great! Just come sign your contract!" So we show up Tuesday night...and wait. And wait. And WAIT. For over an hour, after 9PM, and as they're closing, the finance guy/sales guy/overall sleezey dude (Chris Kenney) runs up to us and goes "Oh guys, I'm so sorry - my manager JUST gave me this - and on the paper it basically says that the payments are ACTUALLY going to be $100 more a month than the deal they offered, based on our credit tier. So, recap: They offer a deal, take our money, give us a car, have us sign ZERO paperwork, and then, when we are supposed to finalize the deal, tell us "JK! More Money!" We were pissed, obviously. It's one thing to not qualify or get the deal you want based on credit, which we totally get - but THEY KNEW WHAT CREDIT TIER WE WERE IN THE MINUTE THEY RAN OUR CREDIT ON SATURDAY. If we truly did not qualify for the deal that was offered, it should have NEVER been offered to us - not only that, they should have never TAKEN MONEY FROM US or GIVEN US A VEHICLE based on a deal that was never going to exist. THIS IS THEIR BUSINESS. THEY KNOW WHAT THEY CAN AND CANNOT OFFER. They told us that they would "work on it" and get back to us the next day. We were so furious by then (in addition to not hearing from them the next day) that we decided to just take the car back that evening and get our money back. We got to return the car, and get put through 2 other salespeople, trying to offer us a "new" deal that's now $50 a month over the original deal. We say no. We want the original deal offered, or nothing. They say they can't do it - but STILL keep trying to talk us into the offer. We tell them over and over we want our deposit back and want to leave. Finally, Chris Kenney, whatever it is that he does there, I have no idea of his title, tells us he can cut us a check for our deposit to pick up tomorrow. He PROMISES it by 1:30PM the next day. We make him put this in writing and sign it. He says we can keep the car until then - but LIKE xxxx we're doing that! So yesterday, we go to pick up the check - not surprisingly, they can't cut the check because "the guy who needs to sign it isn't here today". So they offer to refund via the debit card (which I don't trust AT ALL). We finally agree to have them reverse it on the card. That was yesterday. Still haven't seen it credited back to my account. I just want this to be over, and I have a feeling it's not over yet. Thank god we have great connections at the dept. of banking Here it comes! My very first 1-star review! Along with the standard, pissed off Yelper cliche comment, "Would give 0 stars if I could". The man and I were looking to secure a new vehicle - mid-sized SUV, for our lovely little blended family we have going on. We weren't sure if we were going to buy used, or try leasing. We have a pretty comfortable income since we both work good jobs, but a few credit dings (my student loans screw-ups right out of college, his previous marriage & subsequent divorce, life. It happens). We knew what we could afford, and also that we couldn't expect to get the top tier financing deals, but we felt confident after all of our research that we could get something affordable and dependable for general family use. Went to look at a lease/test drive. After some minor hassles with them holding our debit card hostage while looking at a used vehicle, we were passed off to a sales guy named Steve, who talked to us about leasing, and brought out a 2014 Mitsubuishi Outlander Sport for us to test drive. We LOVED the car (but didn't let on too much) - and in fairness, it's a great car. We were very interested, and started financing application/discussion/negotiation. We came to a deal (it was a bit more than we really wanted to pay - but we loved the car, and knew our credit didn't qualify us for the lowest rates, so we felt the deal was fair, even if the payments were a *bit* higher than we wanted. They took our deposit and we waited to sign our final contract and financials. And waited. And waited. And waiiiiited. After about 2 1/2 hours of waiting (going on 6 hours total in the dealership) - we were told that they were "so busy" that day that we would have to come back early the next week (it was Saturday) to finish our financials and sign our contract. We weren't thrilled about this. They told us it was fine, that the deal was set, and we just needed to sign - and then gave us one set of keys and sent us out with the car, saying we would get our second set after we signed. We set our signing for Tuesday night after work that week, and in between that time the man called at least 3 times to make sure the deal was good, and that we weren't going to face higher payments, basically making sure everything was OK. It should be said, my man is a mortgage loan officer not unfamiliar with standard banking and finance practices. Each time we called, we were told "everything is great! Just come sign your contract!" So we show up Tuesday night...and wait. And wait. And WAIT. For over an hour, after 9PM, and as they're closing, the finance guy/sales guy/overall sleezey dude (Chris Kenney) runs up to us and goes "Oh guys, I'm so sorry - my manager JUST gave me this) - and on it is a paper basically saying that the payments are ACTUALLY going to be $100 more a month than the deal they offered, based on our credit tier. So, recap: They offer a deal, take our money, give us a car, have us sign ZERO paperwork, and then, when we are supposed to finalize the deal, tell us "JK! More Money!" We were pissed, obviously. It's one thing to not qualify or get the deal you want based on credit, which we totally get - but THEY KNEW WHAT CREDIT TIER WE WERE IN THE MINUTE THEY RAN OUR CREDIT ON SATURDAY. If we truly did not qualify for the deal that was offered, it should have NEVER been offered to us - not only that, they should have never TAKEN MONEY FROM US or GIVEN US A VEHICLE based on a deal that was never going to exist. They told us that they would "work on it" and get back to us the next day. We were so furious by then (in addition to not hearing from them the next day) that we decided to just take the car back that evening and get our money back. We got to return the car, and get put through 2 other salespeople, trying to offer us a "new" deal that's now $50 a month over the original deal. We say no. We want the original deal offered, or nothing. They say they can't do it - but STILL keep trying to talk us into the offer. We tell them over and over we want our deposit back ans want to leave. Finally, Chris Kenney, whatever it is that he does there, I have no idea of his title, tells us he can cut us a check for our deposit to pick up tomorrow. We make him put this in writing and sign it. He says we can keep the car until then - but LIKE xxxx we're doing that! So yesterday, we go to pick up the check - not surprisingly, they can't cut the check because "the guy who needs to sign it isn't here today". So they offer to refund via the debit card (which I don't trust AT ALL). We finally agree to have them reverse it on the card. That was yesterday. Still haven't seen it on my bank statement. I just want this to be over, and I have a feeling it's not over yet. Thank god we have great connections & a good lawyer, because I'm pretty sure we'll need it. STAY FAR, FAR AWAY FROM THIS PLACE. More

Was lied to then tried to be pressured to purchase we finally got out of there and they continued to call and text us even though we told them we didn't why to buy from them they tried to down talk the o finally got out of there and they continued to call and text us even though we told them we didn't why to buy from them they tried to down talk the other dealers and make us feel like we didn't know what we were doing they have no customer service the place is likes sweat shop for car sales your just a number and we found better prices elsewhere More

PERFECTION MAKES YOU VERY COMFORTABLE NO PRESSURE WHAT SO EVER! Would go to great lengths to find you the right car or the car that you desire! EVER! Would go to great lengths to find you the right car or the car that you desire! More

Probably one of the best car salesman ive ever expierienced he skipped all the im gonna try and pretend to be your friend, like all the rest of the car salesman, and made us feel very comfortable expierienced he skipped all the im gonna try and pretend to be your friend, like all the rest of the car salesman, and made us feel very comfortable like he was a good friend of ours! Thats one of the reasons why i chose to negotiate with steve THIS GUY WAS AWESOME!!! THE BEST THERE IS IN THE BUSINESS not only at selling but having a great personality More

Steve was right there waiting to be of service, be a sale or service repair. His face was the first to be seen with a warm smile and hand shake. He had the patience of listening for how he could be of sale or service repair. His face was the first to be seen with a warm smile and hand shake. He had the patience of listening for how he could be of great service in meeting my desire of a vehicle. He showed his experience of car sales in his knowlege of history of the chosen vehicle for purchase. The experience was like family. Thanks Steve Corsey. More

I have given the rating of great because there wasnt an excellent! Manny was a wonderful sales guy very friendly ans polite. He got me into a brand new 2014 Mitsubishi and i was able to get rid of my Kia F excellent! Manny was a wonderful sales guy very friendly ans polite. He got me into a brand new 2014 Mitsubishi and i was able to get rid of my Kia Forte. Something that no other sales person could do. I would recommend him to anyone! Great job MANNY QUINONES!! More

Very poor customer service. Very long process! They kept giving us the runaround that our paperwork was being done and it wasn't. Worst experience buying a car! giving us the runaround that our paperwork was being done and it wasn't. Worst experience buying a car! More

My experience was great! Tj (Anthony) and Jeff were great! I bought a use Kia 2006 sportage as my first car being 19 years old. I couldn't asked to work with Better people buying a car. They worked wel great! I bought a use Kia 2006 sportage as my first car being 19 years old. I couldn't asked to work with Better people buying a car. They worked well with me as I am very picky being a teenager. I left the dealership happy as can be and can't thank cherry hill enough for helping me with my purchase. I am very pleased with how professional they were and how well they helped me. My payments are awesome and they even helped with my car insurance! I would recommend this place in a heartbeat and highly recommend it! Ask for Anthony or Jeff while your there! More