Chevrolet Buick GMC Cadillac of Murfreesboro
Murfreesboro, TN
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Great experience My Sales Consultant was awesome. Took her time to listen, patient, not pushy and was pleasant to work with. I will recommend her to everyone! My Sales Consultant was awesome. Took her time to listen, patient, not pushy and was pleasant to work with. I will recommend her to everyone! More
Stealership I have come across a strange situation with GM Corporation, Goodwill Assistant Program and Mr. Bo Trivett; the owner of Chevrolet Buick GMC Cadillac I have come across a strange situation with GM Corporation, Goodwill Assistant Program and Mr. Bo Trivett; the owner of Chevrolet Buick GMC Cadillac Dealership of Murfreesboro, TN. To make a long story short; GM left the decision to Mr. Bo Trivett to refund me $1632.42 for a design failure in GM timing chain on a 2012 GMC Terrain 2.4 liter engine. I brought the engine noise to the attention of that dealership in 2014 when the engine only had 25,000 miles and under warranty. I was told by their Service Adviser that engine noise was characteristic of that particular engine; so they didn’t check it out or document my complaint. In July 2017, the timing chain stretched to the point of skipping several teeth and cutting off and idling rough. I call the dealership to make an appointment to bring the car in and I was told over the phone that I needed a timing chain set. I asked, how do you know this and was told that engine has a design defect in the timing chain; it stretches and sometimes break. Here are my questions: 1. Could I have force that dealership to troubleshoot and document my complaint on my vehicle back in 2014 when the car was under warranty? 2. What good is a new car or extended warranty if a dealership refuses to work on a customer car under GM low compensation to a dealership? 3. What recourse do I have in a situation like this? More
Plesant Experience Being in sales it not easy. Tony is professional, kind and does not put pressure on you when you are trying to make a decision. He was very patient as Being in sales it not easy. Tony is professional, kind and does not put pressure on you when you are trying to make a decision. He was very patient as well and good at explaining things. It is not easy to tell people the same things all day but, he made it seem effortless. We are grateful to have found such a great salesman and representative of the dealership. "Big" Tony is an asset to Chevrolet Buick GMC Cadillac of Murfreesboro and puts a good image out there for the business. Gary in the parts department has been very helpful as well. Shawn, your Business Manager was a pleasure to work with. I look forward to a long relationship with this dealership. Thank you very much! Proud and pleased owner of a 2018 Chevrolet. More
wonder full experience Front desk provided us with Michelle Waynick business card. I am very glad to have meet M. Waynick. She was very experienced about the car we looked Front desk provided us with Michelle Waynick business card. I am very glad to have meet M. Waynick. She was very experienced about the car we looked at. She answered all of our questions. M. Waynick was a pleasure to do business with. The transaction was very smooth. We love our 2018 Chevy Equinox! If you ever want to do business there, see Michelle Waynick! Thank You Michelle Waynick for your time! More
Overall Good Experience Over all it was a good experience, and my wife and I really liked Michelle and would recommend others see her when visiting this dealership. Over all it was a good experience, and my wife and I really liked Michelle and would recommend others see her when visiting this dealership. More
I was pleased with the friendliness of Tony and the staff. Tony was very nice and tried to accommodate me as much as possible. The entire staff was polite and friendly and the price negotiation process was be Tony was very nice and tried to accommodate me as much as possible. The entire staff was polite and friendly and the price negotiation process was better than other dealers I've dealt with. I was happy with the negotiation and the price I paid. More
Great Dealership Michaelle Waynick helped us with a purchase on a new vehicle and she was great. She took her time to explain every feature and what was the benefit o Michaelle Waynick helped us with a purchase on a new vehicle and she was great. She took her time to explain every feature and what was the benefit of each feature which is sometimes over looked. She also showed us every single vehicle on site that match our needs lists. We will return to purchase another vehicle from this dealership whenever we are in the market. More
Great experience! Tony knew exactly what we wanted. His knowledge and experience showed en making this purchase easy and smooth. He took the time to show us all the fe Tony knew exactly what we wanted. His knowledge and experience showed en making this purchase easy and smooth. He took the time to show us all the features of the vehicle. He took us through the entire process from searching for the vehicle to registration and tags without a hitch! Thanks for an awesome experience and superb customer service! More
Great Salesman/Problematic Dealership Mike Anderson, my salesman, was great to work with. No pressure, straight forward, and doesn't give off the typical salesman vibe. The dealership Mike Anderson, my salesman, was great to work with. No pressure, straight forward, and doesn't give off the typical salesman vibe. The dealership on the other hand was a bit of a chore to work with. Had issues with transferring a tag from a trade in. Was told several different stories about the transfer (not by Mike, others at the dealership). 4 trips to the dealership and a couple of trips to the county clerk later it was resolved. Mike did everything in his power to make this right including a complimentary oil change. 5 star salesman at a 2 star dealership. More
Big Tony was an excellent salesman We were very excited that Tony was the sales person that helped us with our new car purchase. He made our experience very enjoyable and he made us fee We were very excited that Tony was the sales person that helped us with our new car purchase. He made our experience very enjoyable and he made us feel like we were his only customer because he put our needs first! Thank you “Big Tony” Anthony S. Manthey. More