Chevrolet of Culver City

Unfortunately, I had terrible service. Made an online appointment on 9/16/24 for service on 9/19/24. I checked boxes for oil change, scheduled maintenance and other. For "other" I comme Made an online appointment on 9/16/24 for service on 9/19/24. I checked boxes for oil change, scheduled maintenance and other. For "other" I commented that I would like to resolve my FACS collision light which stays lit. I showed at 7:15a for 7:30a appointment. When the service agent began asking for all my info, I mentioned they should have it as I made an appt. I provided my info. He mentioned he needed it because it was my first time there. Still wondering why my appt data is not retrieved automatically. The agent notified me of a recall and I left. Upon my return my FACS light was still lit. I immediately showed this to the agent who checked with a technician and informed me to make a new appt as this requires 2 days notice to be serviced. I was shocked! Why do you take online appts and not perform the requested service? What is the point of an appt? I left and later called to speak with service manager. He was apparently busy all day in meetings and would call me the next day. Not good enough... I called back to speak with general manager and was put on hold for 15 mins for the service manager. After 15 mins I was transferred to the general manager. He listened to the above scenario and saidd he would call me back 15-20 mins. I am still waiting for the call! Now, I am forced to travel 20 miles over the 405 day into the valley to search for competent service! Ridiculous! Feel free to contact me to resolve my dissatisfaction. Thank You More

Worst ever ,dealership ,I spend almost 8k on repair on car ,you can hardly get them over the phone so bad ,representatives sucks no follow up ,been requesting call back for 2weeks now car ,you can hardly get them over the phone so bad ,representatives sucks no follow up ,been requesting call back for 2weeks now More

EXCELLENT Service Center. Everyone in there was super helpful and nice. Juan helped me understand the issue with my car and how they could fix it. My car was fixed quickly and Everyone in there was super helpful and nice. Juan helped me understand the issue with my car and how they could fix it. My car was fixed quickly and I am happy with the results. More

Made an appointment for oil change for the same day. Was in and out in a reasonable time. Was in and out in a reasonable time. More

Jordan was great made the process very easy and appreciated getting status updates will be back because of Jordan appreciated getting status updates will be back because of Jordan More

Gio is my service writer he took care of my truck very well, I recommend going with him. Great job Gio well, I recommend going with him. Great job Gio More

Helpfull, they had the car I inquired about and no hassle! Met my expectations about the car hassle! Met my expectations about the car More

My service contact, Gio, was very helpful and delivered my vehicle ahead of schedule. I appreciate the quality and courtesy my vehicle ahead of schedule. I appreciate the quality and courtesy More

Everyone was nice and polite. I didn't have to wait to get seen. Transactions went well and the answered all my needs and questions. And they even offered snacks lol. I didn't have to wait to get seen. Transactions went well and the answered all my needs and questions. And they even offered snacks lol. More

Excellent service parts delivered when promised and service was excellent, very customer focused. Totally satisfied. service was excellent, very customer focused. Totally satisfied. More