Jordan Rathman

On September 26, 2026, I purchased a 2024 GMC Hummer EV from Chevrolet of Culver City and traded in my 2023 Tesla Model Y. What should have been an exciting purchase turned into weeks of frustration, broke from Chevrolet of Culver City and traded in my 2023 Tesla Model Y. What should have been an exciting purchase turned into weeks of frustration, broken promises, poor communication, and unnecessary stress. First, I want to recognize two outstanding employees. My salesperson, Edwin Sandiford, was extremely courteous, helpful, and professional throughout our interactions. Dimitri, a finance specialist, was equally helpful and respectful. Both gentlemen deserve recognition for their excellent customer service. Unfortunately, their professionalism could not overcome the dealership's overall failures. Serious Mechanical Problems The day after purchasing my Hummer, the rear driver's-side brake caliper fell off while the vehicle was at my home, approximately 35 miles from the dealership. This was an alarming failure involving a critical safety component. The dealership promised to arrange towing and provide a loaner vehicle. Although my Hummer was eventually towed, the promised loaner never arrived. After repairs, the vehicle was returned to me late Wednesday evening. The following morning, a service brake warning appeared, requiring another trip back to the dealership. Experiencing these problems immediately after purchasing an expensive vehicle seriously undermined my confidence in the dealership's inspection and preparation process. Delayed Tesla Trade-In Payoff As part of my purchase agreement, Chevrolet of Culver City was responsible for paying off my Tesla loan through Navy Federal Credit Union. Unfortunately, weeks passed without Navy Federal receiving the payoff. Despite repeated inquiries, I encountered delayed responses, unfulfilled promises, and little meaningful follow-through. The dealership eventually provided a copy of a payoff check dated September 30, but Navy Federal still had not received payment. During a telephone conversation, a dealership representative claimed the original check had been mailed approximately two weeks earlier. When I requested proof of mailing, none could be provided. By that point, repeated broken promises and poor communication had significantly diminished my confidence in the dealership. I ultimately filed a formal complaint with the California Department of Motor Vehicles. On October 26, the dealership issued a replacement check and sent it by FedEx overnight delivery. Chevrolet also provided a written letter acknowledging that the payoff delay resulted from an administrative error on its part and accepting responsibility. On October 28, I independently confirmed with Navy Federal that my Tesla loan was finally paid in full, my balance was $0, and no late payment had been reported to the credit bureaus. While I appreciate that the payoff was ultimately completed without damaging my credit, it should never have required weeks of repeated inquiries and a formal DMV complaint to resolve a routine trade-in obligation. Poor Communication and Accountability What disappointed me most was not simply that mistakes occurred. Mistakes happen in every business. My frustration comes from the dealership's repeated failure to honor commitments, respond promptly, and provide accurate, verifiable information. Even after promising to follow up regarding the replacement payoff, the dealership failed to provide the confirmation I was expecting. I had to contact Navy Federal myself to verify the loan had been satisfied. Final Assessment I sincerely appreciate Edwin Sandiford and Dimitri for their professionalism and courtesy. They represented the dealership well. However, their efforts cannot excuse a serious mechanical failure immediately after purchase, an unfulfilled loaner promise, weeks of delayed trade-in payoff, and repeated communication failures. Although the financial issue has finally been resolved, the overall experience has left me with very little confidence in Chevrolet of Culver City. More

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Ali was absolutely fantastic. He listened to what I needed and found me a certified pre-owned Equinox in my budget. No games, no back-and-forth. Fred, the GM, even came over to ch He listened to what I needed and found me a certified pre-owned Equinox in my budget. No games, no back-and-forth. Fred, the GM, even came over to check in and thank me. That was a nice touch. More

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I was not taken seriously on my concerns and my car was not fixed because I was not believed not fixed because I was not believed More

by ginavalen05 Verified Customer Verified Customer

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The reason I go to this dealership is because of the service I get from Jordan Rathman. She always treats me with respect she’s prompt and efficient and the usual unpleasant experience of getting a car service I get from Jordan Rathman. She always treats me with respect she’s prompt and efficient and the usual unpleasant experience of getting a car repair is actually quite nice. More

by mrcorydixon Verified Customer Verified Customer

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David was great. He was very helpful with car repairs. Very good. Very good. Very good. He was very helpful with car repairs. Very good. Very good. Very good. More

by jbutler40560 Verified Customer Verified Customer

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Jordan great service, pretty good on the timing on returning my truck on time, thank you returning my truck on time, thank you More

by PELUKERODE44 Verified Customer Verified Customer

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I appreciate the help I received during my most recent visit. Repairs were made quickly. visit. Repairs were made quickly. More

by RATWHEEL Verified Customer Verified Customer

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They are helpful and able to service me on the same day I call! Always kind and friendly workers. call! Always kind and friendly workers. More

by Lpomerantz1005 Verified Customer Verified Customer

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Everyone was so professional friendly, it was a great experience, I will be recommending them to friends and family. experience, I will be recommending them to friends and family. More

by douglasjordan Verified Customer Verified Customer

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Very truth and easy communication but one thing very expensive price for engine. So thank u expensive price for engine. So thank u More

by Michael Verified Customer Verified Customer

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