Chevrolet of Culver City - Service Center

The main person said it wouldn’t take but so long but it took longer and when I went to come back to check everyone was away from their desks getting ready to leave and my car was left unattended and not br took longer and when I went to come back to check everyone was away from their desks getting ready to leave and my car was left unattended and not brought out More

Easy check in with Juan. Way different that other dealership. Just a great experience overall. Outstanding dealer Way different that other dealership. Just a great experience overall. Outstanding dealer More

Jordan is great , very professional Will come again guarantee Very helpful indeed Thank you , very much guarantee Very helpful indeed Thank you , very much More

Good service department. Kinda slow, but they do a good job. I recommend this dealership. Kinda slow, but they do a good job. I recommend this dealership. More

I was made to purchase car insurance as I did not have my policy with me when I was there purchasing the car this past Saturday. I called my car insurance company promptly on Monday to make sure I have my ow policy with me when I was there purchasing the car this past Saturday. I called my car insurance company promptly on Monday to make sure I have my own insurance. They also advised me to call the dealership to cancel the insurance they made me purchase and request refund. I did that. I emailed proof of insurance to Walter Gamez at the finance department who was very rude and told me that he will not refund the money for the insurance. I have the right for a refund so I will now file a complaint with the DMV, BBB and the Consumer Protection Agency. This is a very poor treatment after spending so much money over there purchasing a car. I am really upset. More

Will never purchase a Chevrolet car again in my life. Service cent for and Chevrolet corporate refused to enact a warranty on a faulty part that historically failed in my make and model. Absolutely terri Service cent for and Chevrolet corporate refused to enact a warranty on a faulty part that historically failed in my make and model. Absolutely terrible customer service from Chevrolet. They do not care about their customers. More

I need assistance with the brakes…. constant squeaking and grinding. Car service says they can’t do anything about it. Very distressing. I was told several times to go somewhere else for constant squeaking and grinding. Car service says they can’t do anything about it. Very distressing. I was told several times to go somewhere else for help but not offered funding assistance. More

Amazing people, very profesional and many options to get the car very easy. Highly recommended go to Culver City Chevrolet the car very easy. Highly recommended go to Culver City Chevrolet More

Great customer service, and fast work. They told me that would take 1:1/2 hr but it took last then that., thank you Chevrolet They told me that would take 1:1/2 hr but it took last then that., thank you Chevrolet More

So, I brought my 2012 Chevrolet Camaro SS into Culver City Chevrolet between 7am and 8am (I had an appointment) September 17th, 2024. This was not entirely unusual as I expected they would be very busy. City Chevrolet between 7am and 8am (I had an appointment) September 17th, 2024. This was not entirely unusual as I expected they would be very busy. So after waiting about an hour or so, I was told I could leave my keys and fill out a form explaining what I needed done to my car. In my case it was the exhaust clip that had fallen off, so that is exactly what I filled in on the form. Additionally, I was a bit uneasy about leaving my keys without talking to someone about my car in more detail. However, I was already late for work and needed to leave by that point. I took a Lyft to work from Culver City to Torrance and I got there about 9am. About 3:45pm I noticed I had not heard any word about my car, so I reached out to Julie, the Culver City Chevrolet representative I approved the initial $295.00 assessment fee with for an update. Julie replied to me that they were still awaiting an update from their technician and that it may take a few days for that assessment. I was very confused as to how or why it would take over a day to at least have any update about my car. Even if the update was just to say "sorry we weren't able to assess you car today, we will try to have an update for you tomorrow." Instead, I noticed not only did I not received an update for over 24 hours, I did not even receive any correspondence until I reached out. This was very off-putting as I have only been to Chevrolet dealers (over 5 different dealers through the years) to do repairs for my car and the communication, or rather lack there of has never been this bad. Fortunately, I got an update September 18th, 2024 at 9:40am and not surprisingly, the assessment concluded that as I mentioned on the form, the exhaust clip had fallen off and needed to be replaced. The part was not in stock and was ordered and set to be repaired the next day September 19th, 2024. My car was repaired and I picked it up September 19th after I got off work. I thought that was the end of my strife, however I noticed my custom vertical door on the driver side was not closing smoothly anymore. Now, this cutom door henge allows for the door to open normally. In fact you do not have to lift the door at all to get in and out of the car. However, if you do decide to lift the door, and you don't do it properly, you can and will damage the door henge. So, I pick my car up Thursday September 19th, 2024 and go straight home as I have to work pretty early the next day. Friday September 20th, 2024 I get off of work and drive home. Saturday morning September 21st, 2024 I go to get into my car and lift the door, only to have it slam down and hit me in the ribs. Luckily, other than a few bruised ribs, I was fine (could have been a lot worse). I brought my car in for what I thought would be a simple exhaust clip repair, that had now turned into terrible lack of communication, damage to my custom door, bruised ribs, and yet more repairs needed. Overall, I would say my experience with Culver City Chevrolet was not a good one. More