Chevrolet of Homewood - Service Center

Pure xxxx to deal with I received 2 "recall" notices from Chevy for my car. They recommended that I contact Chevrolet of Homewood, so that's who I went with. From the very b I received 2 "recall" notices from Chevy for my car. They recommended that I contact Chevrolet of Homewood, so that's who I went with. From the very beginning, they were rude. They acted annoyed that I would want to bring my car in for a recall - even though the recall is due to Chevy making faulty parts! I scheduled to bring my car in but they refused to give an approximate time that it would be ready. Having only the one car, I asked them for a loaner vehicle so that I could get to work. They flat-out refused, saying "Because you did not buy your car from us, you will not get a loaner." So in other words, even if Chevy screws up and gives me a car with faulty parts, Chevrolet of Homewood wants nothing to do with fixing THEIR COMPANY'S MISTAKE! What an abysmal dealership. Avoid them like the plague! More

sad and soo sorry... I bought (paid for) extra protection for the paint on my 2015 Equinox, against natural hazard, dints from shopping carts, dings, tree sap, acts of nat I bought (paid for) extra protection for the paint on my 2015 Equinox, against natural hazard, dints from shopping carts, dings, tree sap, acts of nature etc. Made an appointment as required to have scratches and sap removed. Upon arrival service personnel were not aware of any such coverage. Told me there was no such coverage for paint. Told me to take car to car wash or they dont clean off sap. I then talked with sales person who told the service department I have paint protection so the repairs were covered under my policy however I got a call after I left the dealership to say I have to pay because they have to repaint my back bumper. I am so disappointed in the service and service personnel with their lack of knowledge on service of their products. My family bought 3 (Malibu, Impala (paid cash) & Equinox) 2015 vehicles in December 2014 but you can be assured if this is the type of service Chevrolet promotes we will not buy another Chevy product. I want my vehicle serviced without any additional cost to me as I was advised when I purchased this extra protection these type of repairs were covered. More

Great Experience I usually go in to take my little Spark for oil changes and I usually get to deal with Mike Davis. He is such a sweetheart and is always very welcomin I usually go in to take my little Spark for oil changes and I usually get to deal with Mike Davis. He is such a sweetheart and is always very welcoming. They had a really friendly and talkative woman at the cashier today! Great customer service. I thoroughly enjoyed my experience today! More

Pleasant and courteous staff! Took my vehicle in for Oil Change. Waited longer than expected. Unfortunately, popcorn machine wasn't ready yet :( My vehicle was washed :) Normal Took my vehicle in for Oil Change. Waited longer than expected. Unfortunately, popcorn machine wasn't ready yet :( My vehicle was washed :) Normally Mike Davis takes care of me - his Customer Service is OUTSTANDING = courteous, pleasant, friendly and HELPFUL! More

Great Service This is my second Chevrolet of Homewood vehicle and although I'm very happy with the deal I got on my car, I'm writing to talk about the AWESOME servi This is my second Chevrolet of Homewood vehicle and although I'm very happy with the deal I got on my car, I'm writing to talk about the AWESOME service I received. Recently, I had a check engine light come and scheduled an appointment on-line. When I got to the store, they didn't have my appointment on their books and couldn't get me in that day. When I called to complain I spoke with Darrick Harris who instantly escalated my problem to the powers at the store and found the time to pick up my car personally, bring it to the store, have it fixed, washed and cleaned and drove it back to my home. That's going above and beyond. Thanks Darrick, you and your dealership are both AWESOME! More

customer service needs 2 b updated The customer service sucked Unfriendly Eating while waiting on customers rude and plan unprofessional Shuttle service wait time was almost 2 hours The customer service sucked Unfriendly Eating while waiting on customers rude and plan unprofessional Shuttle service wait time was almost 2 hours And I left the dealership with a dirty car and the engine light is still on. More

horrible service They have horrible customer service representatives, and liars as fiance officers. I feel sorry for anyone who does business with this dealer!!!!!!!! They have horrible customer service representatives, and liars as fiance officers. I feel sorry for anyone who does business with this dealer!!!!!!!! Complete rip offs More

I took my car here because the A/C was out. I was told after about 3 hours that only my compressor and not the condenser (which had a small hole) was covered under the warranty. I drove my car ALL summ after about 3 hours that only my compressor and not the condenser (which had a small hole) was covered under the warranty. I drove my car ALL summer long with NO air conditioning because I was told it was going to be an $800 repair. I purchased a Major Guard extended warranty from GM...which covers everything except the exhaust system and catalytic converter. I had to call them to find out that the condenser IS covered. I took my car elsewhere for the repairs. And yes - the condenser was replaced under my extended warranty. I would NEVER recommend anyone go to Homewood Chevy for service. Their service department is uninformed. More

I went to this dealer after reading reviews on this site. I had multiple bad experiences with Cadillac dealers and I live in an area where things can be dicey insofar as car repairs go. That said, a dealer I had multiple bad experiences with Cadillac dealers and I live in an area where things can be dicey insofar as car repairs go. That said, a dealer review/rating has some merit for me. I have to say that I was wholly surprised. I have a vintage and pristine Oldsmobile that I thought was having some sort of transmission problem. I asked for diagnosis only, and a thoughtful recommendation as to what I should do. They had my car for 1 day. When I was called with a report on the vehicle, they took a great deal of time to explain everything to me. They went out of their way to tell me about the background of the mechanic that reviewed the vehicle. They had already priced any work that I may want to have dono\e in the future if and when I actually have a problem with the vehicle. There was no sales pressure of any sort. This was such a different experience for dealer level service on my car! Overall, this was an amazingly positive experience. More

I worked with Guy over the phone for service issues. He was friendly and pleasant to deal with and helped me come up with a solution for our problem very quickly and efficiently. I highly recommend this de was friendly and pleasant to deal with and helped me come up with a solution for our problem very quickly and efficiently. I highly recommend this dealership for all of your car needs! You won't be disappointed! More