Long review (it's positive, don't worry!) - BUT you MUST read...
First off, when you go to Chevy of Montebello ask for Fernando B. I'm positive everyone(the entire team) there is great, but I truly believe the reason I had the experience I did was because of Fernando & his exceptional customer service.
So long story made short, a few years back my Dad bought a car from Fernando at a different Chevy dealership. My dad was so amazed at how fast & well put together his purchase with Fernando was. My dad wanted to make sure my purchase for my first car title was the same experience - even more so because my dad would be the one negotiating on my behalf(LOL)! After my dad learned that Fernando had moved to another dealership, my dad was determined to track him down! After 30 minutes of searching my dad found Fernando at Chevy of Montebello! His previous purchase was truly an outstanding experience that stuck with him.
He spoke with Fernando over the phone a few times, a deal was made, my credit was run, and everything was sorted out BEFORE I even got to the dealer. I've always heard people say "be prepared to be there all day." We were there for an HOUR. Maybe even less! All I had to do was sign & pay. Done.
Car was washed & full tank of gas was put in. Amazing.
Given that this was my first time going through this without having someone cosign or sign for me, the experience was absolutely spectacular. Fernando made it happen - he really worked with us. He walked me through all the features of the car and answered all questions.
The finance guy was great too - easiest forms I've ever signed & the technology is great. The floor manager even came out to say congrats!
I was so nervous for this all to happen and I was dreading being at the dealership all day, but when I decide to get a new car again... I WILL be going back to Chevy of Montebello without a doubt. We might even be back sooner than we thought for another family member because of the amazing experience my parents and I had. EVERYTHING went to smoothly & I am so grateful for everything Fernando did to make this possible.
Thank you Fernando & Chevrolet of Montebello! Definitely made me one happy happy customer :)