Chevrolet of West

Sales got the job done. Came to pick up my truck that was supposed to be ready the day before and waited 3 hours. Service department. Made an appointment 10 days before brin Came to pick up my truck that was supposed to be ready the day before and waited 3 hours. Service department. Made an appointment 10 days before bringing my truck in for warranty service and it was supposed to be done that day and it wasn't touched. Very dry personality among all the staff except one. Now today I was called and told that the wrong parts were ordered! Another week before the correct parts arrive... smh! More

Friendly, easy to schedule appointments, professional, nice waiting area, clean bathrooms, wish they washed the car when finished. Would like to have a courtesy car available nice waiting area, clean bathrooms, wish they washed the car when finished. Would like to have a courtesy car available More

They pulled my credit, we sent in everything we needed, and we were pre-qualified through GM Financial and then they sold my vehicle out from under us. Poor excuse for a dealership. and we were pre-qualified through GM Financial and then they sold my vehicle out from under us. Poor excuse for a dealership. More

Bought as is vehicle. Check engine light came on 2 minutes after signing contract.😵‍💫. No help from associates to rectify. I was "told" they would make it right. Their w Check engine light came on 2 minutes after signing contract.😵‍💫. No help from associates to rectify. I was "told" they would make it right. Their word means nothing. So, before you sign anything with them, go over the vehicle with a fine tooth comb, check out VIN. My tail gate would not open...."we will make it right" they said. Did they? No. Did they make it right with the check engine light? No. But, I could pay them to fix it they said. General manager would not even talk to me. Sales rep told me I was lying. More

Service were fast even when I got early they took my truck in recommended when doing service truck in recommended when doing service More

My husband and I purchased a used vehicle from Chevy of West less than 2 months ago. For starters, the salesmen were great during the purchase (but they just want the sale right?). This is more for the ser West less than 2 months ago. For starters, the salesmen were great during the purchase (but they just want the sale right?). This is more for the service department. The day after we picked it up there was a ding in the windshield. We have the windshield warranty in our purchase deal and notified our salesman that this happened. HE set up the time for us to bring the vehicle back in to have this looked at (and taken care of) along with a couple other things from the purchase. We left our car for 3 entire days, service still did nothing (on any of the issues). We stupidly picked up the car and set up another appointment, yet again. Then the freeze happened. Now that ding turned into a whole crack across the entire windshield. We brought it back in for the scheduled appointment and were told there was nothing they could do. NOTHING! Really? I don't understand how this was our fault/problem when this was known about right after purchase and prior to the freeze, and had multiple appointments WITH a glass warranty. What good is the warranty if you're not going to honor it when a problem is made aware? What would have been the difference had we left the car there past the 3 days and the crack happened on their lot? A question I still get no answer for. I don't believe this should be entirely on us as we haven't even had this car for 2 months and this has been discussed with multiple people, multiple times, in multiple departments. When I asked if there was a manager that the service advisor could speak to, he stated that he already had spoken with them and there was nothing that could be done. Not 10 minutes later when I spoke to our salesperson, I was informed that the service manager had been out all week. So who's being lied to and getting screwed?! This is such horrible customer service to a brand new customer that it puts the worst taste in my mouth and makes us not want to go back, as much as I hate to say that. I also emailed the dealership asking to hear from a MANAGER as to what can be done to help us with ANY part of this since this was something that WOULD have been covered had they gotten to it when they had it for 3 whole days, yet never did. I am currently awaiting a reply from them. This is by far the worst customer experience for service I have ever had. I am sending this to GM as well, as I feel this is NOT the best way to handle this situation, with a new purchase, a new or existing customer, and would like to try and make sure this doesn't happen to anyone else. The lack of communication between departments is on an entirely different level of what I assume is completely nonexistent that sadly, your customers get to be on the receiving end of. But, I guess, happy holidays! More

Overall good customer service. Everyone was friendly and checked in. Would recommend to others to go to shop for their next vehicle. Everyone was friendly and checked in. Would recommend to others to go to shop for their next vehicle. More

These people are crooks I don't see how they can sleep at night. They sold me a Chevrolet Colorado, haven't even put little over 5,000 miles on it. I got pieces falling off that they glued back on. Had a rea night. They sold me a Chevrolet Colorado, haven't even put little over 5,000 miles on it. I got pieces falling off that they glued back on. Had a rear tire fall off which caused the rear axle to bend. This truck is literally falling apart on me. my grandpa, who raised me, and stepbrother were both on their deathbed and I wasn't in the right state of mind and they took advantage of that when I sign the papers. They knew exactly what they were doing and didn't care. If I would have been on the highway when that tire fell off I probably would have been dead right now. IS THAT THE KIND OF PEOPLE Y'ALL WANT TO DO BUSINESS WITH? I wish I knew better now I'm stuck with it. More