I drove from Orland Park to the Chicago Northside Toyota
dealership (located at 6042 N. Western Ave, Chicago, IL) to purchase a Camry Hybrid through the Costco Auto Program. I was excited to receive the Cos
dealership (located at 6042 N. Western Ave, Chicago, IL) to purchase a Camry Hybrid through the Costco Auto Program. I was excited to receive the Costco member savings and the manufacturer’s rebate as advertised.
When I arrived at the dealership, I was in for a huge surprise. The Costco Price sheet included an additional cost of $3,495 above the sticker price for “Dealer Installed Items”. This completely offset both the Costco member discount and the manufacturer’s rebate.
The so called “Dealer Installed Items” turned out to be an Appearance and Rust Protection Package for 5-years. Nothing was installed by the dealer. Any dealer added options added to a vehicle should be listed on the vehicle's addendum sticker. They were not. This was simply a scam to make me pay for work performed by the manufacturer and to raise the price of the vehicle at or above sticker price. In addition this dealer charged an additional $299 for VIN etch. All of these items should be optional, however, this dealership would not sell the car without purchasing these options. I was able to negotiate the cost of the imaginary “Dealer Installed Items” from $3,495 to $1,295. However, I subsequently noticed on the final paperwork that they had reduced the Costco discount by $1,000 from the original price sheet without telling me. I did purchase the car because I desperately needed one. This was the most unpleasant experience in my life.
The sales person at the dealership was very polite and willing to help, however, two of the three managers I spoke with were rude and lying about these Dealer Installed Items. I will report these scam tactics to Costco and Toyota Corporation so that this dealer is held accountable for their dishonest behavior.