Though the folks I've dealt with at this dealership are nice people, it doesn't make up for the fact that the price they quoted me to fix my rear brakes was over twice the estimate I got from three other mechanics. Over twice the price. AND the three other mechanics from whom I got estimates offered to check my car over for free, not charge me $149 for a diagnostic test. I had taken my car to Northside in June and had gotten some work done there when they said I'd need a $149 diagnostic test. The next month, I had to take the car back because my rear brakes were metal on metal. Why they let me leave in June after a $149 diagnostic test, which they said they'd need to charge me AGAIN a month later (!), with bad rear brakes upset me so much. They let me leave with unsafe brakes. And then wanted to charge me AGAIN for another diagnostic test when you could plainly see that my back brakes were metal on metal. I'm not a mechanic and I could see it without any sort of testing. I neither will return to Northside, nor will I recommend them. I understand that everyone needs to make a profit, but charging someone over twice the amount than something should be and then trying charge another fee on top of that for something I didn't need? Well, that's just not right. I've been told time and time again to never take my car into the dealership for service. The mechanic that I'm now using said that even if I need a Toyota part, they can order it and install it. The only time you need to go into the dealer is if there's a recall of some kind. Expensive lessons learned.