From the moment I walked in salesperson, Stuart Reace was honest, forward, and patient. He took the time to ensure that I was getting what I wanted. He test drove multiple cars with me, explained all the specs, and was respectful of my price limits. I’d work with Stuart in the future.
During financing, Mark was kind and was working hard to get me out the door. However, he took little time to really explain the extended warranty that I got talked into. I felt a little bit bambuzled by this after the fact, but understand that these pitches are part of the game. I’d do a little more homework before heading into the finance department again, but would willingly sit down with Mark again.
Finally, the used RAV4 that I purchased is running well, but is already in need of maintenance (an oil change I believe). I am shocked that this maintenance was not done prior to the used car’s sale. I feel that with the amount of money I just spent, my new/used car could be on the road for a solid three months before these needs occurred. This wouldn’t keep me from purchasing at Northside in the future, but it would have me making a list of questions and checking it twice before I roll out the door.