Chicago Northside Toyota

Mr. Peter Solber is the reason why I return over the 6 yrs, Peter works with customers budget. Peter give me advance notice when I may need service and estimate of what I need to save. This is the reason yrs, Peter works with customers budget. Peter give me advance notice when I may need service and estimate of what I need to save. This is the reason my Sienna(2006) is in good condition. Something else should be known the quality of the work has always been satisfactory Sincerely, Marene Smith More

I am happy to write a review for this dealership. The staff made me feel as if I had gone there for years. The service is top notch from when you drop your car off to when you pay the invoice at the cash staff made me feel as if I had gone there for years. The service is top notch from when you drop your car off to when you pay the invoice at the cashier. I have a couple of things I would like to highlight in my two visits to the dealership. 1.) Answered all my questions - and asked co workers if they did not have the answer (which is awesome that they didn't fake the answer) 2.) While I was waiting for my vehicle made sure I was updated with the progress 3.) Took an extraordinary amount of time to explain certain features of vehicle and how to program them myself. - Keep in mind I purchased this vehicle from another dealership! The other dealership didn't spend as much time with me when I bought the car. 4.) The customer facing employees made me feel appreciated for using their services - which is a breath of fresh air in these times! I would highly recommend this dealership for any Toyota needs.......I personally will not take my car anywhere else. More

Juan is the best!!!! Great service EVERYTIME,,,I send family and friends. Cant say enough good about this dealer. Also sales manager Ben, he went above and beyond to make sure we were taken care of...Gre family and friends. Cant say enough good about this dealer. Also sales manager Ben, he went above and beyond to make sure we were taken care of...Great time. Thanks guys! More

I had originally sent out the e-mail that I would soon be in the market for a Toyota, so I had received a ton of responses from various dealerships with 'price quotes.' However, I was not able to move on it in the market for a Toyota, so I had received a ton of responses from various dealerships with 'price quotes.' However, I was not able to move on it at that time, but Northside Toyota's manager continued with a consistent follow-up email stating, when I was ready, to just call for an appointment, and how pleased I would be once I did. When I finally made it in I met David Gayles who took the time to listen carefully to my requirements for the car I was looking for. He then explained clearly their benefits and had me test drive them both (I was looking at the Camry XLE and the Avalon). It was such an easy and stress-free process that I felt like I could have been purchasing shoes. I had already braced myself for the 'experience;' the hard-sell, the being left in the small room to stew while the employee went to see about the 'acceptable price' and if I did indeed qualify for whatever level of interest-rate, etc. Mind you I had not purchased a car in a long while, but I was so pleasantly surprised to find that none of those expected stressors were part of my experience. Firstly, there was no little room (yea!!). It was determined early in the process prior to my test drive that I did indeed qualify for the many specials being offered. (yea again!) Patience and time was even given in my choosing of the actual color of car I ultimately decided to purchase. Full explanations with support of the other staff in the various other options without the hard sell was another plus. I was so impressed, that I have been sharing cards and the telling about this smooth process to anyone who asks about my great car. Pamela Sims More

They completed before the one hour they had estimated. I was very pleased. I bought oil and theytook it to my car. Everyone upon arrival was pleasant. was very pleased. I bought oil and theytook it to my car. Everyone upon arrival was pleasant. More

My family drove our 2002 Rav4 to Chicago to attend my daughter's graduation from Northwestern University. Upon arriving, our vehicle began shifting erratically and taking off from a stop in second gear. daughter's graduation from Northwestern University. Upon arriving, our vehicle began shifting erratically and taking off from a stop in second gear. At a local transmission repair shop, we were told the repairs would be very expensive. After some research on the web, we found the problem to be covered under extended warranty. We contacted Chicago Northside Toyota Scion and were treated extremely well. After I drove the car to the dealership, Connor Crawford arranged a ride (Michael was the driver) for us to the graduation ceremony. The ECM was replaced. We were picked up from our hotel the next day and driven back to the dealership, where our car was ready to go. We drove home with no further problems. To sum up, what could have been a nightmare experience of mechanical breakdown on the road was totally pleasant thanks to outstanding warranty by Toyota and outstanding service by Chicago Northside Toyota Scion. We will definitely remain loyal Toyota customers in the future. Thank you very much. Ron Davis More

When I accidentally jammed the door to my Camry's center console storage, I asked Mario Flowers in Northside Toyota's service department to look at it. He immediately recognized the problem and described ho console storage, I asked Mario Flowers in Northside Toyota's service department to look at it. He immediately recognized the problem and described how it could be fixed. I was impressed by both his knowledge of the car and also by his clear and easy way of explaining what had to be done. The next day, when I brought the car in to the service department, Humza Chaudhry promptly greeted me and asked what service I needed. He too quickly grasped the problem with the jammed storage door, (correctly) estimated the time and cost, and promised to do all he could to see whether the repair would qualify for warranty work. As promised, Humza called within the allotted time to let me know my car was ready and to explain the work that was done. I'm delighted to know that Northside Toyota has reliable, friendly, and knowledgeable service advisors and mechanics who can fix the car when it needs fixing. I leased the car at this dealership with the patient help of Mirza and of Ben Shenk. They helped get exactly the car that I wanted and now I'm thrilled to be driving it knowing that there's an excellent service department available to help if I need it. More

Best Customer Service EVER!!! Jose Rivera(Service Manager) & Marcos....are simply AWESOME! (cant think of a better word to describe my experience with the two of them.) Toyota should be extremely hap Manager) & Marcos....are simply AWESOME! (cant think of a better word to describe my experience with the two of them.) Toyota should be extremely happy to have them on board! I've been coming to get my vehicle serviced here for almost 4 years (I Live closer to Grossinger Toyota on Touhy) But I make the drive every time because I know I'm getting Quality everything...from coffee to sparks plugs lol :) ! What keeps me coming Back???...Obviously the VIP treatment..... Starbucks...Plasma TV...Leather comfy chairs....and the Staff of course! The service area has recently been renovated they now have super comfy leather chairs (which I plan on buying soon) lol:) yummy Starbucks coffee for their customers (as always) and Just GREAT people to serve you...AND your vehicle! I've been a loyal customer for 4 years....and plan on purchasing again soon from Toyota! Thank you, Jose, Marcos, Toyota! More

On Friday 4/8/11 I was traveling home for the day, while on the highway I started smelling antifreeze and notice the tempture gage moving towards HOT! I pulled to the side of the road and call Toyota and s on the highway I started smelling antifreeze and notice the tempture gage moving towards HOT! I pulled to the side of the road and call Toyota and spoke to Juan, I expain what I had notice and asked him what I should do. He suggested that I bring the car into the shop so that they could check it out. He asked if I needed a tow truck to come and get me, I informed him that I did not think so, told me to be very careful and take it easy as I made my way to the shop, he did not want to see me get hurt or damage my car futher. Once I got to the shop Juan was waiting for me, told me to have a seat and they would check to see what the problem was. After a short time he came over to me and explain that appeared to have happen, provide me with a cost effective solution to fix the matter and asked for my authorizaiton to proceed which I gave. About an hour after that the repairs where completed and I was on my way home. I was so happy that I call Juan and followed his instructions, before I left the shop Juan explained to me that I was lucky because a part (thermostat I belive) had gotten damanged and broken out of it's housing, by following his instructions I prevented the part from going into the engine and causing more extensive damage. I am real greatful to Juan and Toyota for addressing and resolving this matter. More