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Chicago Northside Toyota - Service Center

4.4

77 Lifetime Service Reviews

5625 N Broadway, Chicago, Illinois 60660

77 Reviews of Chicago Northside Toyota - Service Center

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September 05, 2018

"Overpriced and not very honest"

- Happy Camry Owner

Though the folks I've dealt with at this dealership are nice people, it doesn't make up for the fact that the price they quoted me to fix my rear brakes was over twice the estimate I got from three other mechanics. Over twice the price. AND the three other mechanics from whom I got estimates offered to check my car over for free, not charge me $149 for a diagnostic test. I had taken my car to Northside in June and had gotten some work done there when they said I'd need a $149 diagnostic test. The next month, I had to take the car back because my rear brakes were metal on metal. Why they let me leave in June after a $149 diagnostic test, which they said they'd need to charge me AGAIN a month later (!), with bad rear brakes upset me so much. They let me leave with unsafe brakes. And then wanted to charge me AGAIN for another diagnostic test when you could plainly see that my back brakes were metal on metal. I'm not a mechanic and I could see it without any sort of testing. I neither will return to Northside, nor will I recommend them. I understand that everyone needs to make a profit, but charging someone over twice the amount than something should be and then trying charge another fee on top of that for something I didn't need? Well, that's just not right. I've been told time and time again to never take my car into the dealership for service. The mechanic that I'm now using said that even if I need a Toyota part, they can order it and install it. The only time you need to go into the dealer is if there's a recall of some kind. Expensive lessons learned.

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Recommend Dealer
No
Employees Worked With
Sep 11, 2018 -

Chicago Northside Toyota responded

I sincerely apologize for the experience that you had at our dealership. Our goal is to provide exceptional service to every single customer. Thank you for taking the time to bring these issues to our attention. I would like the opportunity to speak with you to work on resolving this issue. Please contact me at your earliest convenience. Sincerely, Jenni - csi@blautogroup.com - (847) 628-2845

September 01, 2018

"Great service with a professional manner."

- Peter V Watt

Steven Lu, service advisor is very helpful, professional with good manner. Thank you Steven for your great service.This is my 2nd Corolla that I bought from you and suggested my friends to go there which both of them bought from you too (highlander and rav 4).

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Recommend Dealer
Yes
Employees Worked With
Steven Lu
Sep 03, 2018 -

Chicago Northside Toyota responded

Hi Peter! We appreciate you working with our service department to keep your vehicle in tip-top shape. I hope your friends are enjoying their new vehicles! Please don't hesitate to call if we can help with anything at all. Sincerely, Jenni - csi@blautogroup.com - (847) 628-2845

August 20, 2018

"Speedy, honest service!"

- JanelleJ

I've been going to Northside Toyota for 10 years - I've always had reliable, speedy service - and now there new facility makes it a pleasure to take my car in!

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Recommend Dealer
Yes
Employees Worked With
Don't see him listed?
Aug 20, 2018 -

Chicago Northside Toyota responded

We appreciate your marvelous feedback, Janelle. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. We thank you for your amazing loyalty to Chicago Northside Toyota and this great review. Thanks again! Sincerely, Jenni - csi@blautogroup.com - (847) 628-2845

August 17, 2018

"Professional service"

- Rena

I always receive prompt, thorough service. My service rep, Mike, makes sure that I am fully aware of the repairs needed--no surprises. Love the new facility. Just wish service wasn't so pricey.

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Recommend Dealer
Yes
Employees Worked With
Mike Turner
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 19, 2018 -

Chicago Northside Toyota responded

Hi Rena! We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, Jenni - csi@blautogroup.com - (847) 628-2845

August 08, 2018

"Recall and tires"

- First time

Josh Elliot was my service manager. Josh was professional,and took the time to answer my questions/concerns. This was my first time using the dealership. I was pleasantly surprised with the service. DC

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Recommend Dealer
Yes
Employees Worked With
Josh Elliot
Aug 08, 2018 -

Chicago Northside Toyota responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Josh made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Jenni - csi@blautogroup.com - (847) 628-2845

August 05, 2018

"damaged my car and still made me pay almost 100%"

- tednguyenn

I would give them 0 stars if it was allowed. Paraphrased version: The dealership suggested using one of their partnered towing companies, they damaged my car, moved my car to multiple locations across the city without ever notifying me, caused me to not be able to have custody of my child for my designated week due to resulting schedule shifts, and still forced me to pay almost 100% of the originally promised price after nearly doubling the price without confirming with anyone. So I bought my 2009 Toyota Prius from Northside Toyota in 2014 and the experience was average. The car had a few unexpected problems but that's not surprising when you get a used car. Four years later I'm getting out of work to find the car's key fob finally broke and I couldn't get into the vehicle or drive it home so I called Northside Toyota; this was on Thursday 08/26/2018. I called the dealership to get a price to get a new key fob reprogrammed and was told $450 + tax was the price. They suggested using one of their partnering towing companies North Shore Towing in Evanston, IL so I gave the green light. It took the towing company almost 3 hours to finally find my car, after going to the wrong address and inquiring about the wrong make, model, and license plate number. The job was originally supposed to be done by the end of the day if the car had gotten there in time but it wasn't that big of an inconvenience, I was told it would be done the next morning. I call Friday and am told that the person who towed my car dropped it off of the tow truck ramp and caused an extensive amount of damage to the bumper, headlight, and fender. I talked with the dealership and was ensured that the towing company would cover the key fob and damages to my vehicle. An entire week goes by without my car, my schedule and my family's schedule was shifted completely, and now I am finding out the Northside Toyota changed the price to $740-$780 (never confirmed by Northside Toyota) without communicating it to me or the towing company before the service was done. The towing company only offered to cover half of the key fob after finding out the new price. After 6 days of not being able to pick my kid up when it was my turn to have him for the week and having to shift my work schedule, either one of the two companies should have covered all of the expenses. A process that was promised to be done by the end of the day led to me not having my car for a full week and still having to pay almost the entire promised price.

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Recommend Dealer
No
Employees Worked With
Eric Whittaker
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mark (director of services)
Aug 16, 2018 -

Chicago Northside Toyota responded

Thank you for taking the time to leave us your review. Our customers are our top priority and it’s disappointing to hear that we did not meet your expectations. I would appreciate the opportunity to hear more about this issue and work together to make amends. Please contact me at your earliest convenience. I look forward to hearing from you. Sincerely, Jenni - csi@blautogroup.com - (847) 628-2845

July 27, 2018

"Great service as always"

- HMSScott

Mike has always taken extremely good care of my car, and me -- especially when I've had last minutes needs or emergencies, but really, every single time. Can't recommend him or the North Side team highly enough.

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Recommend Dealer
Yes
Employees Worked With
Mike Turner
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 29, 2018 -

Chicago Northside Toyota responded

We are truly grateful for this awesome review! We are thrilled that Mike has been able to take care of you. He is a great asset to our team and we appreciate him for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. Sincerely, Jenni - csi@blautogroup.com - (847) 628-2845

July 08, 2018

"Problem Solved"

- rz194

I had been in earlier in the week for routine service and mentioned that one of the speeds on the blower fan was not working. They replaced the fan, but when I picked up the car, the problem still existed so I went back. It turns out it was the switch rather than the fan itself. They installed a new switch and credited me for the money spent on the fan. I was very pleased with the results.

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Recommend Dealer
Yes
Employees Worked With
Mike Turner
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 09, 2018 -

Chicago Northside Toyota responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care, Jenni - csi@blautogroup.com - (847) 628-2845

July 07, 2018

"Excellent"

- service 7 6 2018

I brought the coupon for a parts and labor bonus when I brought the car in, but I forgot it when I came back to get the car and pay. He gave me the bonus discount anyway.

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Recommend Dealer
Yes
Employees Worked With
Eric Whittaker
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 09, 2018 -

Chicago Northside Toyota responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. All the best, Jenni - csi@blautogroup.com - (847) 628-2845

July 04, 2018

"Wonderful!"

- kathy80

As always, it was a pleasant experience. Mike Turner took care of me and my car. Because the work was going to take a few hours, I was able to get a ride back home. I love the waiting area in the new facility; it's large and bright with free coffee!! Mike called me to tell me what needed to be done and how much it would cost, and he called to let me know when the car was ready. Everyone was friendly and very professional.

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Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Mike Turner
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 05, 2018 -

Chicago Northside Toyota responded

Hi Kathy, and thanks for the great feedback! We're very happy that Mike was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! All the best, Jenni - csi@blautogroup.com - (847) 628-2845

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