I would give them 0 stars if it was allowed.
The dealership suggested using one of their partnered towing companies, they damaged my car, moved my car to multiple locations across the city without ever notifying me, caused me to not be able to have custody of my child for my designated week due to resulting schedule shifts, and still forced me to pay almost 100% of the originally promised price after nearly doubling the price without confirming with anyone.
So I bought my 2009 Toyota Prius from Northside Toyota in 2014 and the experience was average. The car had a few unexpected problems but that's not surprising when you get a used car. Four years later I'm getting out of work to find the car's key fob finally broke and I couldn't get into the vehicle or drive it home so I called Northside Toyota; this was on Thursday 08/26/2018.
I called the dealership to get a price to get a new key fob reprogrammed and was told $450 + tax was the price. They suggested using one of their partnering towing companies North Shore Towing in Evanston, IL so I gave the green light. It took the towing company almost 3 hours to finally find my car, after going to the wrong address and inquiring about the wrong make, model, and license plate number. The job was originally supposed to be done by the end of the day if the car had gotten there in time but it wasn't that big of an inconvenience, I was told it would be done the next morning. I call Friday and am told that the person who towed my car dropped it off of the tow truck ramp and caused an extensive amount of damage to the bumper, headlight, and fender. I talked with the dealership and was ensured that the towing company would cover the key fob and damages to my vehicle. An entire week goes by without my car, my schedule and my family's schedule was shifted completely, and now I am finding out the Northside Toyota changed the price to $740-$780 (never confirmed by Northside Toyota) without communicating it to me or the towing company before the service was done. The towing company only offered to cover half of the key fob after finding out the new price. After 6 days of not being able to pick my kid up when it was my turn to have him for the week and having to shift my work schedule, either one of the two companies should have covered all of the expenses. A process that was promised to be done by the end of the day led to me not having my car for a full week and still having to pay almost the entire promised price.