Chippewa Valley Mazda

Super great dealership. Very open and answered all questions thoroughly. Definitely recommend to get your new car here. Very open and answered all questions thoroughly. Definitely recommend to get your new car here. More

Great website. Car is fantastic. Good price. Responsive staff. 10 out of 10 would recommend. Car is fantastic. Good price. Responsive staff. 10 out of 10 would recommend. More

Excellent service experience which met all my expectations. Staff is very friendly, helpful, and knowledgeable. I am a return customer expectations. Staff is very friendly, helpful, and knowledgeable. I am a return customer More

Ryan was amazing. ..i have several disabilities and he helped me so much to get my questions answered and helped me set my new car up as well!! i had left something in ..i have several disabilities and he helped me so much to get my questions answered and helped me set my new car up as well!! i had left something in my car i traded in and he called asap, and kept it at his desk till i could get there...He has called since then to offer his help on any questions i have...He is a great representive for Mazda... More

We wanted to purchase rustproofing for the vehicle and could not buy it without purchasing a package that I did want need or want. Therefore you lost a $500.00 rustproofing sale because of this "rule". As could not buy it without purchasing a package that I did want need or want. Therefore you lost a $500.00 rustproofing sale because of this "rule". As a result I will have this done elsewhere with one of my contacts. I hope that this dealership realizes what an excellent salesperson you have in Matt Deloach. His soft skills and professionalism is above his age. More

They need to make sure there's an owner manual. Quicker deposit refund for customers. Quicker deposit refund for customers. More

Josh did a very good job getting me the information I needed in order to get my new vehicle needed in order to get my new vehicle More

Excellent service! Highly recommend. Every time I go they are always very respectful, do everything I ask in a timely manner, and send me videos so I can see what they Highly recommend. Every time I go they are always very respectful, do everything I ask in a timely manner, and send me videos so I can see what they are working on. More

I had a pleasant experience when I purchased my 2022 CX-30. Ryan was very pleasant, knowledgable and efficient. The rest of my experience, well, it has been a less than desirable. I purchased the Packa CX-30. Ryan was very pleasant, knowledgable and efficient. The rest of my experience, well, it has been a less than desirable. I purchased the Package A-Total Protection, the Diamond Fusion and the Gold Maintenance package. I was told it would be 2-3 weeks before they could get my car in for the protective undercoat. 8 weeks went by and I decided to contact the service manager and request a refund as I didn't want to keep waiting around. Well, they were able to schedule me promptly. When I went to pick up my car, there was an item missing and I inquired about it the following day. Of course, it was nowhere to be found. I asked the service dept manager if he could possibly view the video recording since they record everything. He couldn't (how convenient). He said maybe I took it out. I didn't. It was a $50 sunglass case I had just purchased. All 5 pairs of sunglasses that were in it, were placed in a cardboard box on my backseat. I don't care if it was a $50 or $5 item, you're a business. When I took my car back for the "complimentary" oil change, I was sure to take every single thing out of my car before bringing it there. I recently inquired about the extended warranty and the Gold maintenance package since I don't feel comfortable doing any further business with the service department and I am not about to drive to St. Paul to get oil changes. I find out that my complimentary oil change was taken off my maintenance package. I am ready to say goodbye to Mazda's. I would rather trade my car in and go with a dealership I feel comfortable going to. I shouldn't have to take anxiety meds just to get an oil change. I was contacted by Alisha Tran from the finance department. She stated she could send me the Diamond Fusion applications; however, she couldn’t refund the 13 remaining applications. I agreed. I was fine with her sending them to me. I hadn’t heard anything for almost a week so I decided to inquire via email. Never once did Alisha reply to either of my emails. She did, however, send me the Diamond Fusion after that last email I sent. Of course, Chippewa Valley Mazda didn’t affix adequate postage on the package so I had to pay my post office $2.94 to even receive my package. Just one thing after another. Never received so much as a phone call, an apology, or $2.94 … I will never recommend Chippewa Valley Mazda simply because of the service department. I would not recommend purchasing any of their additional services. It has been such a headache dealing with them. Lack of communication, lack of knowledge, lack of ethics … I could go on and on. Hands down, worst experience!! More

Miguel was AMAZING and worked very hard and personally to help me find as close as he could to what I wanted without being overly pushy and annoying like everywhere else I looked. I recommend checking out th help me find as close as he could to what I wanted without being overly pushy and annoying like everywhere else I looked. I recommend checking out the inventory, they have some good vehicles for very decent prices! More