Chris Crain Hyundai

Don't buy a car from this dealer. Go somewhere else. Wouldn't hold a car even overnight. General Sales manager was so unaccommodating. The ONLY reason I bought a car there was it wa Go somewhere else. Wouldn't hold a car even overnight. General Sales manager was so unaccommodating. The ONLY reason I bought a car there was it was the only car I was after within 500 miles. Gladly would have traveled 500 miles to not deal with these poeple. They could have potentially sold another car to me since I will be buying an Ioniq 6 eventually but after the experience this dealer will not get any more of my business. Go somewhere else. Gave me a 100k powertrain warranty on the used car I did buy but it has so many strings attached to comply it is virtually worthless. More

This dealership does not deserve even a 1 star review their Sales and Service department is pitiful. I bought a brand new 2024 Hyundai Palisade Calligraphy & had to have my driver leather seat repair alo their Sales and Service department is pitiful. I bought a brand new 2024 Hyundai Palisade Calligraphy & had to have my driver leather seat repair along with a paint chip repair and when I was told it was ready to pick up I had damage to the areas they had work in and around including my windows down and WATER inside my car. When I would not accept my New car like that I was told that they were not going to do anything more and to leave or they would call the police. I walked inside the dealership to call my husband to come look at the car and to pick me up because I was not going to accept the car in that condition and the service manager Larry Harris called the police and I have opened a case with Hyundai and my car has set and will till this is resolved. There’s so much more to add but this has been a nightmare from the sale of the car when I was told I could have a tow hitch put on anywhere for which I had to bring to their attention that by doing so would void my warranty and then the sales MANAGER saying “Well just a portion of it” then our sales guy quitting his job the same day he sold us our car for which we gave him all of our personal information including credit card information to. I personally from my own buying experience would NEVER recommend this dealership for sales or Service. Hyundai has a great warranty but buyers please read the warranty information before having any accessories added on. I wish I could give this dealership a 0 rating . More

Ok if I could give this dealer a -200 star review I would. The manager accused me of lying about the fact that my tires were rotated when obviously they weren’t. DO NOT GO TO CHRIS CRAIN HYUNDAI OF CON would. The manager accused me of lying about the fact that my tires were rotated when obviously they weren’t. DO NOT GO TO CHRIS CRAIN HYUNDAI OF CONWAY!!!!!! They are about as worthless as they come More

If I could rate less than 1 star I certainly would! Please note, if they reply to this review downplaying my experience or painting the picture that I’m just disgruntled and expecting something for not Please note, if they reply to this review downplaying my experience or painting the picture that I’m just disgruntled and expecting something for nothing- that’s just more lies to save face. I’ve had the absolute worst customer service experience with Chris Crain Hyundai. I’ve dealt with incompetence, lies, miscommunication, and zero regard for the customer experience. This was specifically the Service Dept, Service Manager Larry, all the way up to General Manager Brett. This ordeal began with a 9am Saturday morning service appointment to assess and potentially replace 2 or all of my tires. Last night (Thursday), made 6 days of them having my car. I faced a daily run around just to get someone from service on the phone( literally calling multiples time back to back some days) to request an update on my car and being lied to. I called Wednesday and said I’d come get my car and take it elsewhere. They said no the tires were special ordered and the front 2 tires had been replaced (Wednesday) and the back 2 tires would be replaced Thursday and my car would be delivered to my home before closing. At 5:25pm Thursday, I had no car and no updates. Service closes at 6. I called and demanded my car be returned only to be told no because it was locked up and everyone had went home. It wasn’t 6pm. Skip ahead about 30 mins, I had borrowed a car and driven up there. Chase, the Service Advisor took me to my car. Then I saw why I was getting the run around. After 6 days my car had the same original tires and was sitting there covered in dirt and dust. No signs of any repair. Chase acknowledged my anger and apologized and said if I called back the next morning and gave them a chance to make it right they’d come get my car, replace the tires, and would discount the service to make it right for me. I took that in good faith. My mistake! I only have so long on this review so to summarize: “making it right” was a lowball offer of a discount and when the General Manager Brett finally accepted my numerous requests to speak with him, he listened for a bit, acknowledged that I’d definitely had a bad customer experience, but he wasn’t going to do any more than that lowball discount to resolve it and told me to move on. Then he handed the phone off dismissing me even further. It’s one thing to be treated poorly as a customer, but when someone in a position to correct it dismisses you that adds insult to injury. I honestly regret ever buying a car from them and I caution anyone reading this and considering bringing Chris Crain Hyundai your sales or service business. They don’t care about the customer experience and they will lie! Do what Brett said to me and move on! Edit: I just read some of the latest 1 star reviews, and there is definitely a pattern there. Read for yourself. More

The service department is incompetent. Twice I scheduled service for my car and when I arrived, the part was not available. Complete waste of my time and gas. They didn't even care. If Twice I scheduled service for my car and when I arrived, the part was not available. Complete waste of my time and gas. They didn't even care. If you do get service, expect it to take about four hours even for oil changes. They do not respect customers time. More

Saw car that wanted to purchase online reached out to salesman and was told it was there. I told the salesman what day i would be there to view the car. When i got to the dealership the car was not there salesman and was told it was there. I told the salesman what day i would be there to view the car. When i got to the dealership the car was not there. I tried to negotiate some on price because of the inconvenience they would not budge at all. Salesman was not really people friendly. However the finance director was awesome and really informative. More

Well first I want a Ford not a Hyundai second they keeper blowing my phone up and when I did reply back finally I was told that thay carry used Ford f150 4x4 so I said I want to keep it under 8000 they said blowing my phone up and when I did reply back finally I was told that thay carry used Ford f150 4x4 so I said I want to keep it under 8000 they said no problems then started showing me 26000 dollar used trucks .. so it's sucked to be honest More

I purchased a 2018 Yukon Denali in late April of 2021. Where to start? So many things went wrong. Let's start with the initial phone call. After seeing a Yukon Denali on Auto Trader with all the o Where to start? So many things went wrong. Let's start with the initial phone call. After seeing a Yukon Denali on Auto Trader with all the options I was looking for, color, and rim selection sitting on the lot in Conway, I called the dealership to inquire further. I spoke to a salesman there who told me "this car is cherry nothing wrong with it." I liked hearing that. I would be flying from out of state to pick it up and drive back, so the last thing I want to do is get to a dealership to see a bunch of minor issues with the car. After making some price comparisons with other vehicles, I found a similar vehicle closer to home but with two fewer options. The difference was it was 6,000 less. I call Hyundai of Conway back to try and negotiate, they do not budge, and I am assured that "This car is cherry, no problems with this car we can't come down because of that." Okay, I'm willing to pay the extra amount for a used car in excellent condition with all the options I want. I agree to the price and submit a credit application. The salesman I was working with calls me back to say we get your approval at 5.2%. I was shocked by this rate. I haven't purchased a car with a rate of over 3.5% in some time. My credit has slipped a little in the range of 675-710, depending on the bureau reporting on it. I was hesitant to go with that, but the salesman assured me that was the best rate they could get me after searching around. I think to myself, "It is what it is, I can work on my credit and refinance later, I guess". So I agree to everything and tell the salesman I will fly out on Monday to pick up the car and drive back. I get to Little Rock around 11 AM on Monday. Crane of Hyundai sends a drive to pick me up from the airport and take me to the dealership. Upon pulling up, I see the Yukon sitting out front. My initial response was that it was indeed in perfect shape. The car looks great. Then after a walk around and sitting inside it, I notice there's a huge crack in the windshield, and the passenger side GMC 22 inch wheels are scraped to xxxx. These are two big expensive problems. These stocks 22-inch wheels are chrome, they cannot be fixed they need to be replaced. Worst of all they cost $800 apiece from the dealership. The windshield has rain sense technology and a heads-up display. A quote from Safelite is $1,020. Of course, I don't know any of this at the time. I bring up the damage to the vehicle to the salesman he says, "I'll take $200 of the bill for the windshield because that's what they cost, and those wheels are an easy fix". I'm annoyed, but remember I'm out of state and I have to drive back home in this car. So I've already committed to the purchase. I sit down with finance to complete the process. I'm asked for a money order, or a cashier's check, which I was not told to bring. I brought a personal check. My card also had a daily limit that was showing to be difficult to lift. After going back and forth, they were willing to take a personal check. This was only slightly frustrating. Once it becomes time to sign the paperwork, he says, "okay, we got you approved at 6.18% through ally", this caught me way off guard. I was told I had been approved at 5.2%. I couldn't believe that I would get such an awful rate with a credit score as I had. The salesman lied about the rate I got approved for, and here I am, 600 miles from home, being told a rate that's 1% higher. What choice do I have, though? I sign the paperwork and move on. I have never purchased a car out of state, so I am not familiar with how tax and everything else works. In Texas, we pay for tax in our vehicle notes. That is not what they did, no sales tax was paid. I did not find this out until two weeks later when I called Crain Hyundai to inquire about license plates. This is on me for not looking at every single piece of paperwork they hand you at financing and spotting I hadn't been charged for tax. But, maybe, maybe mention, "you are not being charged tax, you will have to pay this in Texas". I just put 10k down on the car, I don't have another $3,500 laying around. I went to the DMV in Texas to register the car only to be told I don't have the necessary paperwork to register or pay the Texas tax. When does this paperwork arrive from Crain? 7 weeks after purchasing the car. I had to pay $220 in penalties for the late registration. Also, the day after I got back with the car, I applied to refinance the car with capital one and got 2.9%! 2.9! Crain had me at Ally for 6.18. They didn't even try!!!! In summary... Crain was dishonest about the car's condition, the cost of repairing the windshield, and not informative about the finances process regarding cashier checks or tax, and got me the worst possible rate I could get on the car. AVOID this dealership. More