Columbia Chrysler Dodge Jeep Ram Fiat - Service Center

DO NOT BRING YOUR VEHICLE HERE. Astonishingly bad customer service and communication from service department. Took my truck in for a check engine light and recalls on 3/2/24, servic Astonishingly bad customer service and communication from service department. Took my truck in for a check engine light and recalls on 3/2/24, service advisor said it would take 2-3 weeks to get it into the shop. I told advisor that’s fine just keep me updated please. Service department did not communicate anything after I left the dealership that day. I called on 3/28/24 to get an update on my truck. Service advisor did not have any of my information in the system and did not know where my vehicle was or what needed to be repaired. I was told that the advisor that checked my vehicle in was no longer employed here and my vehicle was never written up for service. 3/29/24 my truck got in the shop to have the check engine light diagnosed, advisor called to inform me the particulate filter sensor needs replacing and that my cabin and engine air filter also needs replacing (I replaced them 8k miles ago). Sensor was on back order and I was told that the advisor would have a better eta in a couple of days. Did not receive any updates or have any communication until 4/5/24 when I got a call saying my truck was completed and ready to be picked up. I talked with the advisor and scheduled an after hours pick up. She said keys would be with the sales receptionist and truck would be out front ready to go. When I arrived to pick up the truck I was handed the keys and told it was parked right outside the door and to go look for it. After 5 mins of walking around the lot to try and find my vehicle I had to go back inside to ask the sales manger to have someone locate the truck. 15 mins later they finally found it and brought it up front. No multi point inspection was completed, vehicle had not been washed, and I had to wander around to try and find my vehicle after it sat on the lot for 5 weeks (was not touched for the first 3 weeks). I wouldn’t trust this service department to change the tire on a bicycle in a timely manner. Terrible communication and customer service from everyone in this dealership. Service department needs some major changes in management, and advisors need more training in customer relations. More

Parts and Service Department. Complaint Express lane Oil and filter change. I got to your service department at 6:45 am on 12/29/2023. In the express lane to get an oil and Complaint Express lane Oil and filter change. I got to your service department at 6:45 am on 12/29/2023. In the express lane to get an oil and filter change. Was asked if I have an appt. Was told no. Then was told I would have be work to get an oil and filter changed since I had no appt. I was told by a black service technician, that this had changed a month ago. Nowhere on your website for the express lane does it indicate by appointments only Nor do you have a sign at the building appts only. This is a very poor way to do business. I'm appalled and disgusted at the service at this location, I wasted my time, gas, and energy to find this out. More

Rodney Bailey is the worst person in the world to be a service manager. Yells at customers for the incompetence of his own employees and tries to make you pay for services that they did not provide. This service manager. Yells at customers for the incompetence of his own employees and tries to make you pay for services that they did not provide. This location honestly should be shut down and new staff hired. Rodney Bailey Actually had the audacity to yell at me, the paying customer who was lied to by his employees about services completed and the time frame of how long the work would take. DO NOT GO TO THIS LOCATION!!! More

My car was missing and service department find ny car and send to meato my door , so nice and excellent service and send to meato my door , so nice and excellent service More

I have been in the Auto business for 30 years moved to Tn. last year and I have to say this is the worst Service department I have ever dealt with they don't communicate with you when you call to get some Tn. last year and I have to say this is the worst Service department I have ever dealt with they don't communicate with you when you call to get some answers they act like you are a bother. I had a 7am appointment and called at noon time only to get an answer that they only have a few techs that can repair off brands. The problem was the AC was not blowing this does not take 4 hours to diagnose it is clear that the car was not even looked at yet. I will and can take my business some where else. I bought the car at the dealership last year. But it is clear they don't care about the customer. More

I brought my 2019 Jeep in cash 2 1/2 years ago from this dealership. Never had any issues or problems with anyone until this evening. How is this person a sales manager!! He is rude , a liar and very disr dealership. Never had any issues or problems with anyone until this evening. How is this person a sales manager!! He is rude , a liar and very disrespectful. I got a call right before the service department closed to pick up my Jeep . Once I got there they just closed . He tried to be smart by saying i should have made arrangements to have my keys brought up front for after hours pick up .How would I know they were closing soon after i got off the phone with the service department if he didn't mention it to me. I ask if it's someone he can call to get my keys , because I wouldn't have a ride back up there tomorrow. He turns and walk away and sat down in his office and started a conversation with another sales person. I'm standing there in front of his office thinking he was calling someone . Nope , he basically was in full disrespectful mode and sat there having a whole conversation with a sales person. I went outside told my husband what happened and he comes in to address him. This dude lied to my husband and said I walked away so he thought the conversation was done. Now I'm very upset that not only has he been rude and disrespectful. But you lying on me. Another sales manager over heard the dispute and offered to assist with any problems. He went back there got my kids and checked me out. So all this could have been avoided !!! I wouldn't recommend anyone , especially a woman to purchase a vehicle from him . More

Dealer got us right in to service truck from being out of state. They had all parts needed for us. Great job. state. They had all parts needed for us. Great job. More

They were professional and courteous. They stayed on schedule and did a great job! Yay! schedule and did a great job! Yay! More

Ashley went above and beyond. Within minutes we knew what was wrong, what was being done to fix it and a loaner car was provided. Work was done timely and delivery was flawless what was wrong, what was being done to fix it and a loaner car was provided. Work was done timely and delivery was flawless More

Great dealership an the best service department the personnel at this dealership is better than any I have been in. personnel at this dealership is better than any I have been in. More