Baker Jeep: Where profits matter, but customers do not. I
have had a miserable and disheartening experience with Baker Chrysler Jeep Dodge Ram of Princeton, NJ over a used car purchase of a 2012 BMW 550i. At
have had a miserable and disheartening experience with Baker Chrysler Jeep Dodge Ram of Princeton, NJ over a used car purchase of a 2012 BMW 550i. At the time of purchase, I received a 30-day warranty covering the engine, transmission, and all-wheel drive. Within three days and under 150 miles of ownership, the oil warning light came on. What followed was six weeks of frustration, anxiety, and stress. In all, the car was out of service for 22 of the first 27 days of full ownership, including two separate trips to Baker Jeep who held the car for a total of 13 days. Despite all evidence to the contrary, Baker Jeep denied the car had an oil leak and released it twice with dangerously low levels of oil. I finally took the car to the local BMW dealership who quickly and competently diagnosed the following problems: A catastrophic oil leak due to damaged oil valve seals, cracked thrust arm bushings, incompetent installation (by Baker Jeep) of a right front outer axle boot, damaged turbo inlet pipes, a cracked rear driveshaft flex joint disc, and coolant seep. In short, a car I purchased for just under $17000 with a 30-day warranty needed almost $15000 dollars’ worth of safety repairs just to make the car road-worthy and to pass Pennsylvania state inspection. Most disturbingly, the repairs were all critical safety repairs fully covered by the Baker Jeep warranty, and not simply cosmetic issues. These repairs were required to make the car safe to drive, and NOT a case of trying to make an old car new again. Baker Jeep failed to complete any of these warranty-covered safety repairs successfully. Their willingness to disregard NJ warranty law is reprehensible, and clearly a breach of contract. Fortunately, the catastrophic oil leak was covered by a long-standing class action legal settlement (NOT a recall) with BMW. Still, I had to pay over $5000 out of pocket for the required safety repairs that Baker Jeep failed to complete, a 30% increase over the purchase price of the car. It is profoundly disturbing that a once-reputable family-owned dealership would sink to such deplorable levels of denial and deception to evade their legal warranty obligation. I specifically restricted my car search to dealerships because of concerns about possibly purchasing a flood-damaged car in the aftermath of Hurricane Ida. I wasn’t flooded, but I sure was burned. Do know that integrity is NOT included with any car purchased at Baker Jeep. They are a den of snakes.