Chrysler Dodge Jeep of Paramus

This is the worst and most dishonest dealerships I've ever encountered. First they (Keani,) falsely told me that the sales manager said that all certified pre-owned have new tires. Instead they sold me ever encountered. First they (Keani,) falsely told me that the sales manager said that all certified pre-owned have new tires. Instead they sold me tires that have completely worn out and dangerous tires (1/32 and 3 are 4/32). Second i came there with pre-approved loan from but they lowered my credit report by making inquiries to ally (their bank) . Third, I called to complain about my tires, the sales manager (Milton) did not return my call for 3.days. Then when he finally called, he's angry and basically said he could not do anything. He falsely claimed that he gave me a big discount for the tires, but instead he sold it to me at the web advertised price, which was lower than the listed dealership price. Fourth they have not given me my 2nd set of keys. They are LIARS, CHEATERS, DO NOT GO! THEY WILL MISLEAD, TRICK, CHEAT YOU! More

WISH I HAD A CRYSTAL BALL ! !! If I could foresee my future I probably would have looked elsewhere. Having said that, I truly believe all dealerships are the same. MAYBE ONE !! If I could foresee my future I probably would have looked elsewhere. Having said that, I truly believe all dealerships are the same. MAYBE ONE DEALERSHIP WILL BREAK THE CURSE. If nothing else, please read so I can tell you my experience at this dealership. My wife and I arrived at this dealership early in the morning. I won't bore you with all of the details,but we found a car we loved and fit all of our needs. We agreed on a price and bought a extended warranty. It was late in the evening and we're just about to close the deal but I stated" we didn't even test drive it yet." So the salesman took us on a 5 minute drive. During our test drive we had to stop and get gas for the car. We also picked up a few red bulls for the sales guy. Kinda weird but ok. If you know new jersey traffic than you know we couldn't go over 40 mph. We signed the paperwork and we were off in our new car. Several miles down the road my wife noticed a severe pulsation when applying the brakes. It got worse the more we stepped on them. We got the vehicle home and brought the car to my local dodge dealership. They stated the front pads were very low and the front rotors were extremely warped. NOT GOOD!!!. Mind you we bought the car on a Saturday and that Monday morning I had brought it to another stealership to look at it . I called that Monday evening to the paramus dealership and they promised the sales manager would call me back. No return phone call monday,Tuesday, or Wednesday.. After leaving a dozen messages to the salesman along with the sales manager I finally had to resolve the issue myself. YUP YOU GUESSED IT. I had to pay my local repair shop to fix out of pocket. That Friday I finally drove the receipts down to the dealership where I bought it and what do you know,either someone was sick, or they never got the messages. I was told they will have the general manger "GET BACK TO ME". I won't hold my breath. So in conclusion , if you like to gamble your money or potentially your families life than stop in at paramus dodge. Maybe one day I will get lucky and hit a BLACKJACK at the right dealership. More

Horrible service sales person Ronald Richard is so nasty I wouldn’t recommend seating with him for any sales super nasty person don’t understand how they can’t hire person like this I wouldn’t recommend seating with him for any sales super nasty person don’t understand how they can’t hire person like this More

I have a start to stop issue which is a manufacturer defect and was recalled. But this dealership will not address the recall issue! Requesting that we pay $4000 for a manufacturer defect. Smh defect and was recalled. But this dealership will not address the recall issue! Requesting that we pay $4000 for a manufacturer defect. Smh More

I have an issue with the service department selling unnecessary maintenance . I wrote a review and got a response to come in and find a resolution. the service manager was not helpful The response was unnecessary maintenance . I wrote a review and got a response to come in and find a resolution. the service manager was not helpful The response was aut generated propaganda . I would never use this dealer or service. More

Horrible service department. They are very nice but the service is horrible. They leave things on top of the engine. They break plastic parts. They disconnect wires but do not They are very nice but the service is horrible. They leave things on top of the engine. They break plastic parts. They disconnect wires but do not reconnect them. They give you excuses and do not do a thorough investigation of the problem you brought them in for. More

I recently purchased a car from Chrysler Dodge Jeep of Paramus, and while the buying process went smoothly (unsurprisingly, since they were getting my money), my experience afterward has been nothing but Paramus, and while the buying process went smoothly (unsurprisingly, since they were getting my money), my experience afterward has been nothing but frustrating. About a month after purchasing the vehicle, I discovered a nail in one of the tires. However, I had noticed the tire pressure was low almost immediately after buying the car and brought this up to the sales representative, VLADYSLAVA KOSTOVSKA (VLADA). She assured me she had personally “checked” everything in the vehicle and said it wasn’t possible for the tire to have been low on air when I purchased it. She told me to come in, but due to my busy work schedule, I couldn’t make it right away. VLADA never followed up with me to see if the issue was resolved or if I was satisfied. I visited the dealership two more times, but VLADA wasn’t there during either visit. Eventually, I scheduled a checkup for the car, and that’s when the nail in the tire was confirmed. Based on VLADA’s earlier comment, I had assumed everything was fine and attributed the loss of air to cold weather. However, the nail was clearly the issue all along. When I brought this up to the dealership again, their excuse was that, since it had been more than a month, they couldn’t do anything about it or bring it up to Jeep. This is unacceptable because Chrysler Dodge Jeep of Paramus—not Jeep—should be liable for selling me a car with this issue. On top of that, VLADA never informed me that there was a limited timeframe to make a claim. If I had known, I would have made addressing this issue a priority. Despite all of this, the dealership has refused to cover the cost of fixing the tire. Their post-sale support has been nonexistent, and it’s clear that the only time they were truly concerned was when they were closing the sale. I highly recommend avoiding Chrysler Dodge Jeep of Paramus. Their lack of accountability and poor customer service make it clear they are not interested in taking care of their customers once the sale is complete. More

We had a great experience with James Jackson and Jeremy Booth leasing our 2024 Dodge Durango. The transition from owning to leasing couldn't have gone better. Thank you both! Booth leasing our 2024 Dodge Durango. The transition from owning to leasing couldn't have gone better. Thank you both! More

If I could give this place zero stars, I would. I don't know how they're still in business, especially with Milton the sales manager who is horrendous. I had the worst buying experience ever there. I don't know how they're still in business, especially with Milton the sales manager who is horrendous. I had the worst buying experience ever there. Between the xxxxxxx sales manager and the dope of a salesman. I went to take a Jeep grand Cherokee for a test drive. The salesman told me to stop at the gas station and put $5 of gas in the tank. This was crazy and extremely unprofessional to me. After going back to purchase the truck. I was told that there was 2 people in front of me for the finance department and to come back at 7 o'clock. I went back at 6:45. They gave me the runaround and stalled. The finance lady told me that she told the salesman to call me and to go back another day because she was too backed up. The salesman Jimmy Jackson did not call me. I was at the dealership until 11 o'clock pm. As I was talking to the finance lady, they were trying to charge me a window etching charge. This was a used vehicle and that charge was already paid for. She called the sales manager, Milton. He told her " make the deal, don't make the deal. I don't give a xxxx. I'm tired and I wanna go home". Because of their incompetence, I was there until 11 PM at night and they made it seem like it was my fault that they were there that late when it was in fact their own fault. The salesman Jimmy Jackson also promised me a second key as they only had one key. This was of course, another lie. He also asked me for a ride to the bus stop. This dealership is extremely unprofessional and not willing to work with their customers. Buying a car should be somewhat fun, with this dealership It was nothing but aggravating. I would stay very far away from this dealership. There's plenty of other dealerships that will treat you fairly. This is definitely not one of them. I should have listened to the reviews that I read. I'm writing this review to inform people so they do not have the same terrible experience that I had. Customer care is useless. Any complaint falls on deaf ears. This place is a xxxx hole. I would run very fast and far. More

My temporary plate almost expired, they dont seem to care, very disappointed, paid lots of money for my jeep, and i wont be able to drive it, because this dealer have nothing but excuses why the regis care, very disappointed, paid lots of money for my jeep, and i wont be able to drive it, because this dealer have nothing but excuses why the registration was not done in a month. More