Chrysler Dodge Jeep of Paramus

Snake oil salesmen Met with a sales rep and did not agree to an offer, after I left and was driving home Kenneth Gillsteed called me back with an offer which I agreed. Met with a sales rep and did not agree to an offer, after I left and was driving home Kenneth Gillsteed called me back with an offer which I agreed. Scheduled a pickup the following day, confirmed pickup, obtained insurance to only have the finance manager tell me they could no longer honor the deal and wanted more money. Not sure what kind of business they are running but to take a deal that far and pull back is bush league. I will spread the word to anyone about Chrysler Dodge Jeep of Paramus as I’ve never been treated so unfairly. A terrible business model and horrible customer service. Do your self a favor and stay away More

Horrific Service I was a regular customer who leased 3 Jeeps from this dealership. The salesman for my deal lied to me and told me there was no way for him to see how I was a regular customer who leased 3 Jeeps from this dealership. The salesman for my deal lied to me and told me there was no way for him to see how many payments I had left on the lease I was returning even though I leased my previous Jeep from them. As such, they missed one of the payments to pay off my lease return. 4 months later Chrysler tells me they will damage my credit for the missed payments and also wanted a $350 disposition fee that I was never told about when I leased my new truck. This was never resolved and my credit still showed that I have an unresolved balance with Chrysler. It affected a closing for a property I was trying to purchase and had been a daily nightmare for now 5 months. Stay far away from this dealership. After months of trying to contact a manager, they told me there is nothing they can do to even recover the $395 disposition fee they neglected to tell me about. More

Had the car, just not the service I expected As the old saying goes ‘buyer beware’. This is my personal experience, your results may vary obviously. I stopped into see a 2016 Dodge Durango whic As the old saying goes ‘buyer beware’. This is my personal experience, your results may vary obviously. I stopped into see a 2016 Dodge Durango which I eventually purchased from Rt4 Dodge of Paramus. It was a vehicle I found online with the price of $27999. Upon arriving at the dealership I was given the salesman Tom Pfister who I showed my Carfax print out and online listing for the car to. He walked me out to the car and we took a brief look at it. I had only initially wanted to see the car as I had business dealings in the area and I told him in advance that this was the case. He did not know much about the vehicle and as I asked him questions he kept reviewing the window sticker to confirm what I was saying was correct. He did not know the certified pre owned would increase the warranty to 7 years but after double checking the sticker, I was right again. Needless to say I took it for a test drive and immediately they wanted to four square out my information to close the deal. They told me there was a $1000 dealer prep fee. I asked what that fee was for on a used car. He told me it was make sure I was given both keys, and the car had gas and fluids. I jokingly said so if I don’t pay the prep fee then I don’t get those things? Needless to say they eventually they dropped that ridiculous upcharge. They wanted $878.19 for doc and registration fees. I told everyone else charges at most $500 for doc fees so why are yours so high? The answer was they were standard practice and if I wanted the car I would pay them. I wanted a working finance rate so I told them to run it to see where we were at numbers wise per month. I gave them permission not once, but twice to run my credit and signed a waiver saying so we could get a working finance number to see where we were at on the final price. The finance manager came over and explained it would hurt my credit and I said that’s fine, I just wanted a rate to work with. The said it was 7.99% for my credit score. I was shocked and told them I would have to come back another day after researching my options. What I found out the next day from Tom was that they never even ran my score because they didn’t think I was a serious buyer. Tom and I went back and forth via text all day and I told him the following Monday if the car was still there I would get a co-signer to come help lower the rate and we could perhaps work out the deal. I wanted the vehicle and maybe that is the problem. It was the color and had the features that I could not find in other dealerships around and I needed a car for work as I had been renting for a few weeks previous. So cut to the end of the story, I got a co-signer with excellent credit, combined our 800 score and 690 score only got us a 5.89. Tom had thought we would get something in the 4.5% range but he doesn’t work for finance so I’ll excuse his excitement for lack of knowing the market I guess. I ended up buying the extended warranty not knowing it wasn’t a factory warranty as the Mopar brochure I was given recommended and instead they use a 1.5 star rated by Consumer Affairs company called Fidelity for the claims. George (Jorge) said it would cover bumper to bumper for the 7 years and that with all the electronics in the vehicle it was a ‘must have’. The contract I signed had an ‘optional’ window etching fee of $200. I said I don’t want to pay the $200 because it was optional. They said the car already has it you so you have to pay the fee. I said well if the first person who purchased the car paid it, why do I have to pay for it yet again? The answer I was given was if you want the car then you have to pay the fee even though it says optional on the contact. So I got a car which so far makes me happy. The experience at the dealership was painful. It took over 8 total combined hours from the initial visit to the closing of the deal. It took multiple people running credit checks and haggling for nickel dime stuff and nothing was done to enhance the deal whatsoever other then removing the dealer prep fee which I guess is supposed to make me feel good. Tom was decent, had a good business manor but was completely unhelpful in getting anything done on the price since it was ‘already on sale’. So if they have the car you want, be warned, research the warranty company, fight the dealer prep fee and make sure you know the NJ doc fee and motor vehicle costs ahead of time. They even called me up a week later to ask for a five star review. Needless to say they are getting less than that because that is what they earned. More

Poor customer service DO not come to this dealership to purchase a car or to have your car serviced. Once this dealership has your money, it's downhill. They will not retur DO not come to this dealership to purchase a car or to have your car serviced. Once this dealership has your money, it's downhill. They will not return any calls and they will ignore. All of the staff are unprofessional. ALL of the staff from the owner to the receptionist. More

Very prompt service They were very prompt in getting back to me with the problem . They heard me out and were attentive with my problem. I would recommend . Mike carbone They were very prompt in getting back to me with the problem . They heard me out and were attentive with my problem. I would recommend . Mike carbone was very helpful More

Peña, De Los Santos My wife and I had a great experience at this dealership. Our sales rep Brient Guilbe and our finance rep Manny Andújar were very professional, knowled My wife and I had a great experience at this dealership. Our sales rep Brient Guilbe and our finance rep Manny Andújar were very professional, knowledgeable and personable. We definitely recommend the dealership! More