Chrysler Dodge Jeep of Paramus

Great customer service Above and beyond of what was expected in customer service. I will definitely recommend to family and friends! Purchased vehicle which we are extremely Above and beyond of what was expected in customer service. I will definitely recommend to family and friends! Purchased vehicle which we are extremely happy with. Thanks More

Given the run around Back in August, 2018 i had leased a 2018 Jeep Grand Cherokee. I had been highly referred to this dealership from someone who had a mutual connection Back in August, 2018 i had leased a 2018 Jeep Grand Cherokee. I had been highly referred to this dealership from someone who had a mutual connection to the owner. Prior to going to this dealership, I went to Teterboro Jeep. I opted to go with Route 4, even though the lease price they gave me was slightly higher than Teterboro, based on recommendation alone. Upon signing the paperwork. i opted into the maintenance contract which indicated my all my recommended services were covered including oil changes. It raised my lease payment approx $20/month. i NEVER have done a maintenance contract on any lease, but opted to since it is usually the recommended thing to do. In March, a little over 6 months after leasing the vehicle, i got an email for my first service - 7500 miles or 6 months, whichever was greater. My car at the time had 6K miles, but i opted to do it, to follow procedure. When i got to the service desk, the adviser (Mike Carbone - who was literally the greatest and most patient part about this whole ordeal) told me that my service was going to be $250. I freaked. I said that i was told that my services were covered. He told me that only the oil change was covered, not the rest of what was included in the service. After back and forth, i decided to just go through with it since i was already there and had the appointment anyway. After i left, i went about my Saturday business. I pulled into the mall and black smoke shot out from my air vents. I didnt know what to do. My car had the smell of burnt rubber. I opened the hood and didnt see anything smoking, so i assumed it was excess oil from the oil change. When i left the mall, i called mike. As i was on the phone with him, oil pressure low started flashing across my screen. He told me he wasnt too worried since i had just gotten an oil change, but since they were closed the next day, Sunday, to bring it in first thing Monday, and he will have it looked at. OK - pain in the butt, but fine. 15 minutes later, i pull up to my destination, and my car was rattling. LOUD. We looked under the car, and oil was spewing out. Chrysler Towing came to pick up the truck and towed it to the dealership. I was left without a car for the weekend. Monday morning I showed up at the dealership first thing and was provided a loaner. I was told that the service tech had over tightened the plastic filter cap, which caused it to crack and that is what caused the oil to leak. I told Mike that there was no way i was bringing my car back ever again for a service to this dealership after this all happened. I called Fidelity, who my maintenance contract was through, and they told me that the dealership would have to give me a form to fill out and the check for the reimbursement would come from them. OK fine. The finance department was on "bankers hours" and since I had to be there early to get to work myself, Mike mailed me the form. I filled it out and sent it back to him immediately upon receipt and he turned it over to the finance department. This was all over the course of the first week of April. During that time i called the dealership several times and asked to speak to the General Manager, Dean. I was asked what i needed to speak to him about, and when i told the receptionist what had happened she told me that she would send over the form but i would have to speak to Cari in finance. I told her i already filled it out, but send it over to me and i will redo it again. I never received anything. After calling Cari several times and not receiving any sort of acknowledgement, response or anything of the sort, i came on this website to rate the dealer. I saw responses from Heather Curcio, and did one last ditch effort to get a response from someone before i rated anything. Heather got in touch with finance, and she had called me back to let me know what the next steps were - Rt. 4 Jeep sends the form to CCAP and then they take it from there. That was May 3rd. June 4th i emailed Cari for a follow up. No response. Followed up again on June 12th. I received a response on June 15th: "check was cashed by chrysler credit on 6/10/2019." I asked her what that meant - if i was going to be getting a check back or my monthly payments get reduced, or what.. her response: "You would have to call the bank and ask them that question, I don't know how they work or what there procedure is, I just mail them the check." I called Chrysler Capital and they told me that they have no evidence of ever receiving a check from any dealership and asked me to obtain a copy of the executed check from the dealership. At this point, June 18th, it is absolutely ridiculous that i am still dealing with this. I have sent people to the dealership, only for them to have problems and it made me look dumb. Now, it is my turn. do not ever go to this dealership to get a car. they will give you the run around. I love my jeep, but will probably head over to Verona or Teterboro next time. They lost a customer for sure, and anyone else who will give me their ears to listen. More

Worst customer experience The worst service possible. They leased me a new Cherokee at 9 PM (so with no sunlight) and I went home. The car stayed in my garage. Only 2 days afte The worst service possible. They leased me a new Cherokee at 9 PM (so with no sunlight) and I went home. The car stayed in my garage. Only 2 days after I noticed a scratch (badly covered by ink) on the front right bumper, so I went back to the dealer asking for a fix. Jerry and his 2 bosses agreed to fix it, but with a lot of questioning (they didn't trust me). The appointment was the day after and I went there, but they refused to fix it. Worst customer care ever. Important for them is to sign the lease. That's it. After that, they ignore your requests. Worst experience possible. I regret to have signed the lease with this people. More

Very friendly and helpful Bought a brand new Jeep Compass from Shaw today. Extremely great customer service and very personable. Shaw made the whole process much quicker than I Bought a brand new Jeep Compass from Shaw today. Extremely great customer service and very personable. Shaw made the whole process much quicker than I have had with other salespeople. Made the whole process easy and enjoyable. More

New purchase I just leased a Jeep Wrangler thanks to Jimmy Cavuto and Shah. They did a great job in making the deal happen. They followed up when they initially I just leased a Jeep Wrangler thanks to Jimmy Cavuto and Shah. They did a great job in making the deal happen. They followed up when they initially didn’t have the vehicle I was interested in and they found one for me! More

Meagan and Jim were amazing! Meagan, Jim and the entire dealership made this best car buying experience imaginable! They worked with me to find the best car that fit my price rang Meagan, Jim and the entire dealership made this best car buying experience imaginable! They worked with me to find the best car that fit my price range and did an amazing job! More

working with a female I’ve been buying cars for years and I never thought I would be working with a female this time around. Meagan made my experience the best one I’ve had I’ve been buying cars for years and I never thought I would be working with a female this time around. Meagan made my experience the best one I’ve had yet. She did not pressure me, she helped me pick out the right car, and took her time with me. I didn’t expect to drive off with a brand new Jeep Compass! Thank you Meagan. More

Jeep Service Englewood Cliffs, NJ Avoid this place. I went in for a brake service after making an appointment and confirming that I was going to wait for the car. The service took 9 Avoid this place. I went in for a brake service after making an appointment and confirming that I was going to wait for the car. The service took 9 hours and $1,400 for replacement of rear rotors, resurface of front rotors, front and back pads and miscellaneous charge for disposal and brake fluid. The service advisor had quoted $800 and then came back with $1,400 total cost. I should have read the reviews previous to taking my car to this dealer. Go to elsewhere.... More

Great Guy I went to this dealership and Tim has been my sales person for over 6 years and he is the best he usually does all the paper work for my cars but the I went to this dealership and Tim has been my sales person for over 6 years and he is the best he usually does all the paper work for my cars but the dealership sucks they stole Tim's commission and gave it to some random guy knowing that Tim is our sales person if you are buying a car I would not recommend the dealership but if it is a last resort definitely request Tim he is the best and the sweetest there. More

New car Great experience at this dealership. Had the car I was looking for .made the process easy. Showed me the function of the car. I felt very comfortable Great experience at this dealership. Had the car I was looking for .made the process easy. Showed me the function of the car. I felt very comfortable there More