Chrysler Dodge Jeep of Paramus

Bought A 2015 Jeep Grand Cherokee Certified. very disappointed. 2 months ago I Bought a 2015 Jeep Grand Cherokee. Car is Certified and did not have the owners manual. they promise they Will or very disappointed. 2 months ago I Bought a 2015 Jeep Grand Cherokee. Car is Certified and did not have the owners manual. they promise they Will order the manual and send it to me. Big lie . after many messages left to our sales man Nas, And Financial Manager. Never got back to Us. That is not how you treat your costumers. Will not recommend them with friends and family More

new jeep cherokee 2019 Gerry he was very professional and explanatory on sale of my jeep cherokee 2019, Gerry send me couple email to cheque on the jeep im very satisfy with Gerry he was very professional and explanatory on sale of my jeep cherokee 2019, Gerry send me couple email to cheque on the jeep im very satisfy with sales and service Renato More

Poor Service Department I wish I could give less than a star. I dropped my jeep wrangler off at this Paramus jeep dealership for service on September 18, 2018 because my 2016 I wish I could give less than a star. I dropped my jeep wrangler off at this Paramus jeep dealership for service on September 18, 2018 because my 2016 wrangler check engine light was on. I specifically dropped it off that day because I would be away for a week so they would have plenty of time to repair without giving me a loaner. After less than 10 miles of driving the truck the light came back on. I would now need a loaner due to the fact that I had work once I was back and they did NOT fix the issue. I spent over a weeks calling requesting to get the issue resolved that should had been resolved over a week prior but needed a loaner. After a week of no getting return calls from the service advisor, Alex Vargas, I asked to speak to the service manager, Steve Bradt, again two calls without returns finally called a third time and reached Steve. After explaining the situation I was told by this service MANAGER “I do not need to service you”. And “would you return a phone call from a customer like you.” I have tried to contact the general manager also never received a return call from him. All I can say is I am not one to ever write a review unless its a positive review. But after being treated so poorly by this service department I would like to save others from being treated in this manner. More

Great experience Fair price on Certified pre-owned Dodge Charger. Able to negotiate great price without the back and forth game playing. Easy process and great experi Fair price on Certified pre-owned Dodge Charger. Able to negotiate great price without the back and forth game playing. Easy process and great experience. Definitely recommend dealer and salesman. More

Very professional and honest Ehab was the sales person that helped my buy my pre owned Dodge Durango. He was very honest and up front about every defect the car had and was willin Ehab was the sales person that helped my buy my pre owned Dodge Durango. He was very honest and up front about every defect the car had and was willing to negotiate the price. He made the process go quick and smooth as well as the finance department. They were very professional and classy compared to some other CDJ dealerships in the area. Would recommend. More

Fantastic Very professional, everything perfect and the knowledge in his job, hi is really good ..profesional and respect the costumer and the company. I'm very Very professional, everything perfect and the knowledge in his job, hi is really good ..profesional and respect the costumer and the company. I'm very happy. Thanks Tim More

Great experience, Great Car! Jeep Grand Cherokee Laredo This was my first time ever visiting Paramus Jeep. I was turning in a Chevy and I thought I would look at some of the Jeeps or Durangos out of curios This was my first time ever visiting Paramus Jeep. I was turning in a Chevy and I thought I would look at some of the Jeeps or Durangos out of curiosity. I was greeted by O' Siris who I would highly recommend to all who visit this dealership. He was very professional and seems to really care a lot about his customers. He worked very hard in helping me find the right car that was within my budget. I didn't feel any pressure into purchasing a Jeep, but once I made my decision, I couldn't be happier. Thank you O'siris for making my first Jeep Grand Cherokee Laredo purchase experience a great one! I will continue to buy Jeeps for now on! Thank you also to Manny for making my first time at Paramus Jeep a wonderful experience. More

Great Experience! Leased a new Cherokee from Mohamed Abdallatif who was very helpful and courteous. Due to his professionalism he made the overall experience from the Leased a new Cherokee from Mohamed Abdallatif who was very helpful and courteous. Due to his professionalism he made the overall experience from the beginning of the process through the end pleasant. More

Nightmare at Chrysler Dodge Jeep Ram of Paramus The service department - I, drove my business vehicle to CHRYSLER DODGE JEEP RAM OF PARAMUS for an oil change on 10/22/2018. The vehicle has commerci The service department - I, drove my business vehicle to CHRYSLER DODGE JEEP RAM OF PARAMUS for an oil change on 10/22/2018. The vehicle has commercial plates for my business. It was operating very well, no issues. I was told by the service department the vehicle needed $3000 worth of work because of a water pump issue. I paid $3000.00 to get it fixed as soon as possible. I picked up the vehicle on 10/24/2018. The vehicle would not go in reverse. CDJR of Paramus gave my business vehicle back knowing the transmission broke in their possession. I paid another $3016,84 up front to fix it because they claimed they use an independent guy that needs money up front. 40 days and not fixed and now Fraudulent charges on my credit card from CDJR of Paramus. They willfully gave me my business vehicle back to me to drive away up Rt4 with full knowledge that the transmission was broken endangering my life and others. After the sequence of events, there is no confidence in CDJR of Paramus to service and rent any vehicles whatsoever. Route 4 Auto Group should be closed down permanently. More