Chrysler Dodge Jeep of Paramus - Service Center

I WENT TO THIS DEALERSHIP TO GET MY CAR FIXED AND WAS GREETED BY PEDRO, WHOM WAS AN AMAZING PERSON FROM WHEN I WALKED . I TOLD HIM ABOUT MY TERRIBLE EXPERIENCE IN WHICH I GOT RIPPED OFF AT ANOTHER DEAL GREETED BY PEDRO, WHOM WAS AN AMAZING PERSON FROM WHEN I WALKED . I TOLD HIM ABOUT MY TERRIBLE EXPERIENCE IN WHICH I GOT RIPPED OFF AT ANOTHER DEALERSHIP AND HE WAS WILLING TO HELP ME AS MUCH AS POSSIBLE. HE WAS SUCH AN ATTENTIVE PERSON WHICH MADE MY DECISION OF SPENDING $500 ON GETTING MY CAR FIXED WELL WORTH IT . More

Took me in on time, let me know about recall for my Chrysler 300, found a leak that was repaired under warranty. Gave me a ride back to my office since they had to keep the car longer than the oil and Chrysler 300, found a leak that was repaired under warranty. Gave me a ride back to my office since they had to keep the car longer than the oil and filter change that I came in for. Did the repairs in the estimated time. More

Parking brake repair. I took it in 5 times assured it was taken care of each time. Have scheduled with Midas. They do not seem to know the regular quirks w/ their own brand. They also performed an un-neede taken care of each time. Have scheduled with Midas. They do not seem to know the regular quirks w/ their own brand. They also performed an un-needed repair (that had been done by someone else 8,000 miles earlier.) What a waste of money and time. Pretty much turned on the brand (we have two). We will give another dealership a shot, our previous one, Wyckoff Crysler/Plymouth was swept under the rug with the bankruptcy clear-out. They were far superior to Paramus but not in a location preferred by Fiat. Too bad. They really were five star. We will not ever re-visit The Route 4 dealership for any reason. Just terrible/filthy and disappointing for a brand we have loved and been loyal to. More

this dealership welcomes you with a smile, they work with you as far as your time schedule and the price. they always have offers for a free oil change or percentage off. in fact they told me about a recall you as far as your time schedule and the price. they always have offers for a free oil change or percentage off. in fact they told me about a recall my wrangler needed that was suppose to be taken care of by another jeep dealer who said they did it but did not. More

The reason I gave such great reviews is because simply I thought very highly of all areas. The one thing that stood out the most was the friendliness of all the people I delt with, they made me feel very co thought very highly of all areas. The one thing that stood out the most was the friendliness of all the people I delt with, they made me feel very comfortable with asking questions about the service of my car. More

This is the worse dealer around. They tried to charge 800 dollars for front brakes. They are ripping people off never get your car serviced at this dealer they are crooks. I would go else where never n 800 dollars for front brakes. They are ripping people off never get your car serviced at this dealer they are crooks. I would go else where never never never get work done on your car at the Paramus Chrysler Jeep dealer there is no new management it is a front for all of their bbb complaints! More

I have a 2004 Sonata, which, I really like. It's a good car. I recently received an recall that the car can pull to the right and because I live in the "snow belt" salt etc can cause the frame or something car. I recently received an recall that the car can pull to the right and because I live in the "snow belt" salt etc can cause the frame or something to break off. So, I brought the car to the dealership (purchased at also) for the recall. Was told should take 1 1/2 to 2 hours. Had to call the service dept to find out that THEY HAVE TO ORDER A NEW FRAME--and it will take 2 days for the frame to come in and for it to be fixed. Cannot give me a loaner car because they do not offer it, and also, if I took the car back, if something happened (read: accident) it would be my fault since I did not follow through with the recall. I was told that Hyundai USA would have to approve the rental from a local auto rental shop. Was on hold for them for more than 45 minutes, and was told that if Hyundai reviews my rental, they may re-imbuse me; but, probably not. I asked the service manager to help me and he told me that "there was nothing he could do". Very smug and very condesending. To go back to when I purchased this car, I brought it in for this problem at least 5 times, and was told that it was repaired. After awhile, I gave up bringing the car to them for service since I continually had this problem and was being told that it was fixed. I recommend the Sonata, but stay far far away from this dealership for sales or service. More

The week before last I brought my 2005 Dodge Durango to Dodge of Paramus (which is a dealer other than the one I've regularly been using) because its engine light went on and they appeared to be able to ha Dodge of Paramus (which is a dealer other than the one I've regularly been using) because its engine light went on and they appeared to be able to handle the problem sooner than my regular dealer. But I got the Durango back only to discover a tire pressure light lit on the dash (even though I didn't think my car has that feature), with the dealer at first claiming I did have that feature but that the sensors were missing from my tires most probably because when the tires were replaced many months ago someone no doubt forgot to put the sensors back on. As a result, I called Chrysler's national customer line to find out for sure and for some reason they were only able at best to say they didn't think my car has the tire pressure feature but couldn't say for sure but the Chrysler rep called the service department at the Dodge dealer I'd gone to anyway, and tried conveying this fact, only to have the service manager there tell the Chrysler rep he still believed my car has that feature and the Chrysler rep was wrong. Bolstered after having a chance to check the car paperwork I'd saved (including the car's original window sticker as well as the 2005 Durango sales brochure--neither of which included such a feature--and later my 2005 Durango owners manual which doesn't even include the light in a diagram of the dash or that feature anywhere else, which to my mind makes it clear NONE of the 2005 Durangos have that feature) I contacted the service manager directly, who at best would only go as far as to tell me if I brought my car in he'd have his guys take another look. Unfortunately, I was foolish enough to do so last Friday, and they made me wait more than an hour before telling me the reason for my problem was, according to the warranty records, they said, back in 2007 another dealer had replaced my instrument cluster with the wrong part--and that was the reason the light had come on improperly. But, the service manager added, since the other dealer (no longer in business) had installed the wrong instrument cluster, he was going to find out from his Chrysler rep if they'd be willing to let him replace my instrument cluster again at no cost to me. Later that day after leaving the dealership, however, I discovered my interior dome lights were suddenly no longer working in conjunction with the opening and closing of my car's doors. (They still worked but only when turned via the on/off buttons.) So, too, I discovered a Cargo Lamp light on the dash would come on sometimes after I opened and closed the rear hatch, and the only way to make it go off was to open and close the rear hatch a second time. And while I thought this last problem only began after this dealer worked on my car the second time, my wife told she had experienced the same after this dealer serviced my car the first time. So, on Saturday, when I still hadn't heard back from the service manager (boy, do I now feel like a fool for having thought he would call me!) I called and left a message for him when he wasn't available. Later that day, when he still hadn't called back, I called once again, this time reaching him only to hear him now claim he was considering my tire pressure light going on at the same time they serviced my car a mere coincidence and he claimed there still was no way to know for sure whether or not my car has the automatic tire pressure feature. As best I could tell, reading somewhat between the lines, his Chrysler rep had gotten back to him and informed him the instrument cluster in my car was NOT a wrong part, and thus wasn't responsible for any malfunctioning. So now, he told me, the most he was willing to do was if I wanted to bring my car back once again, they would unplug the battery for an hour and see if by so resetting the computer there'd be any improvement. And, when I told him about the additional problems I was now having, he again denied there was any chance it had anything to do with their servicing my car! So you can imagine how I reacted--and how I less than graciously declined his new offer! But I'm not sure what I should now do or what recourse I have to the damage they have obviously done to my car! One recommendation, however, I can make to anyone reading this is they'll no doubt be much better off going to the dealer I normally use--and that's Rockland Chrysler Jeep Dodge. I bet you without even seeing my car again--just from the VIN number (or maybe even without it)--they'd be able to tell you whether or not a 2005 Durango has that tire pressure feature. Or, at least given two times to examine (and work on) the car, they'd be able to say for sure! So be forewarned!!! More

On 8-4-09, I went for diagnostics on thumping noise, in On 8-4-09, I went for diagnostics on thumping noise, in rear of my '03 Huyndai Sonata. Quoted diagnostics charge of over $100.00 Diagnosis: flat sp On 8-4-09, I went for diagnostics on thumping noise, in rear of my '03 Huyndai Sonata. Quoted diagnostics charge of over $100.00 Diagnosis: flat spot on tire. Charged a rather steep, premium price for 2 tires, balancing & installation. NO CHOICE, here: either I lose $100 plus, for the simple diagnosis, or pay for two tires, at, what I believe to be a high retail price. Never told I was to be charged for wheelweights and stem-wheel valves. Every business MUST make profit- I don't begrudge ANYONE a fair profit for goods & services rendered. BUT.... I Bought TWO TIRES, and was charged, without notice, for 4 wheel-weights, totaling....................................... $9.12, plus 2 stem-wheel valves, totaling.................................. $8.40, I took old tires with me- due back to me: refund of "Tire Fee"....... $3.00, Sales tax, charged on these 3 items.................................. $1.44, ______ Total due back to me................................................. $21.96 NB: I have no complaints about my business interactions with Kevin Leahy- he was a gentleman and I believe he operated as instructed by dealer policies, regarding prices and the manner in which this business was transacted. INVOICE #24201 CUSTOMER # 6740099 PLEASE SEND REFUND CHECK TO: David Shire 743 Passaic Ave Suite 137 Clifton, nJ 07012 Phone: 201-674-0099 More

Julio Lopez is service advisor at chrysler of paramus, he lies, cheats and robs your warranty company's money. Example.. My wife dropped off our 2006 Town & Counrty in for an oil change, She returned for ou lies, cheats and robs your warranty company's money. Example.. My wife dropped off our 2006 Town & Counrty in for an oil change, She returned for our vehicle at the end of the day and not only was my oil change done but they performed some other repairs according to Julio under warranty, She was told all we had to pay was my $100.00 deductible for the $3800.00 in warranty repairs. When she arrived home I was outraged because it seems that every time I drop my vehicle off at paramus chrysler something just seems to go wrong. A friend of mine raised my vehicle at another service center to inspect the work done by chrysler and to my surprise nothing was done to my vehicle. Julio claimed my timing case cover gasket and my rear main seal on the engine block was leaking, but as pointed out by another service center, the timing case cover nor the transmission was removed from my car which would have made these repairs impossible to do without removing these parts. So in conclusion I returned to chrysler with my vehicle and pointed out toi Julio what I was told, right away Julio blamed the mechanic, although I did not speak to the mechanic I think that Chrysler of Paramus Management as well as Julio are responsible for these fake repairs. After putting up a fight (arguement) with manager Ted Siaglos and Julio my money was refunded to me and to assure my return they offered me 30% of my next service (is this a good thing!).. Beware of Chrysler of Paramus More