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Chuck Anderson Ford
Excelsior Springs, MO
1,470 Reviews
Chuck Anderson Ford was founded in 1974, when Chuck and his family purchased the dealership and moved to Excelsior Springs. The dealership has continually grown and expanded to meet the needs of a growing community while maintaining its friendly, family-owned customer service values.
Over the years, many long-term relationships have developed with our customers, who we consider friends. Our clients have high expectations for the cars they drive, and equally high expectations about the dealership professionals who serve them. Ford vehicles are widely recognized to be among the best in quality, reliability, and value. Ford dealers are well known for their award-winning commitment to customer satisfaction in both sales and service. Chuck Anderson Ford has proven to be amongst Ford's best in customer satisfaction by being recipients of the President's Award of Excellence.
We invite you to visit our dealership, and experience the pride every one of our employees takes in the vehicles we represent and the service we provide our customers.
"Big enough to serve, small enough to care"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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Showing 1,470 reviews
February 06, 2020
Have had great service in the past but my recent experience was not good. Poor communication on status of repairs. I had to call numerous times to get status. Car sat in lot for 2 1/2 days. Need to experience was not good. Poor communication on status of repairs. I had to call numerous times to get status. Car sat in lot for 2 1/2 days. Need to make a point of communicating better. More
by Customer
Verified CustomerEmployees Worked With
Cody Schneiter
February 06, 2020
Repair done quickly, correctly, and under original verbal estimate! Many thanks! Also, thanks to the service mamager for clearing a hurdle and getting the appointment made. estimate! Many thanks! Also, thanks to the service mamager for clearing a hurdle and getting the appointment made. More
by mgroat46
Employees Worked With
Cody Schneiter
February 04, 2020
The Salesdperson Lane was very friendly and courteous. He, Mike, the owner, and Nick gave me Great customer service. I have never been so pleased with a dealership as I have with Chuck Anderson. The owner He, Mike, the owner, and Nick gave me Great customer service. I have never been so pleased with a dealership as I have with Chuck Anderson. The owner personally chatted with me. This will be my 4th or 5th vehicle that me and my family have leased or purchased over the past 28yrs. More
by Bspicer1
February 02, 2020
Scott was friendly and knowledgeable. As was everyone else I interacted with. The finance process was quick and easy. Would recommend to anyone looking for a vehicle. else I interacted with. The finance process was quick and easy. Would recommend to anyone looking for a vehicle. More
by Happy
January 30, 2020
VERY PROFESSIONAL.. THE SERVICE I RECEIVE IS ALWAYS THE BEST. A TOP QUALITY DEALERSHIP. PLEASE CONTINUE THE GOOD SERVICE AND ALWAYS BE FAIR AND HONEST. "GOD BLESS" THE SERVICE I RECEIVE IS ALWAYS THE BEST. A TOP QUALITY DEALERSHIP. PLEASE CONTINUE THE GOOD SERVICE AND ALWAYS BE FAIR AND HONEST. "GOD BLESS" More
by mark.gola
Employees Worked With
Other Employees :
Jim Stevens, Cody Schneiter, Rene Sisk, Heather Berger
January 24, 2020
Everything went so smooth and was the best car buying experience so far! They were quick and easy to work with and made sure I got into the right vehicle. experience so far! They were quick and easy to work with and made sure I got into the right vehicle. More
by tandrabaird
January 21, 2020
I would give Paul and Heather perfect scores as if not for them I would not come back. Cody would receive a zero. Was dealing with Cody and never received calls for updates, I had to call three times to c for them I would not come back. Cody would receive a zero. Was dealing with Cody and never received calls for updates, I had to call three times to check on my vehicle. Finally called and he was gone and Heather and Paul took the reins and got me fixed that day and sent home More
by scobee00
Employees Worked With
Cody Schneiter, Heather Berger
January 21, 2020
The whole staff worked hard to meet my needs and answer my questions in a timely and professional manner. They also followed up to make sure that I was completely satisfied with my purchase. Overall it w my questions in a timely and professional manner. They also followed up to make sure that I was completely satisfied with my purchase. Overall it was a very enjoyable no pressure experience. More
by SCHINDLERJ
Employees Worked With
Other Employees :
Cody Schneiter, Heather Berger, Josh Reeves
January 16, 2020
This was the fastest time I have ever had my oil changed. 25 minutes and I was out of there. Usually it takes at least 34 minutes. Needs to be like this every time! 25 minutes and I was out of there. Usually it takes at least 34 minutes. Needs to be like this every time! More
by cpope0
Employees Worked With
Cody Schneiter
January 16, 2020
Every visit there is awesome. They are professional and get the job done right in a timely manner. I will always bring my Fords to Chuck Anderson . get the job done right in a timely manner. I will always bring my Fords to Chuck Anderson . More
by bndbelle
Employees Worked With
Cody Schneiter, Heather Berger
