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Chuck Anderson Ford

Excelsior Springs, MO

4.6
1,421 Reviews
Chuck Anderson Ford was founded in 1974, when Chuck and his family purchased the dealership and moved to Excelsior Springs. The dealership has continually grown and expanded to meet the needs of a growing community while maintaining its friendly, family-owned customer service values. Over the years, many long-term relationships have developed with our customers, who we consider friends. Our clients have high expectations for the cars they drive, and equally high expectations about the dealership professionals who serve them. Ford vehicles are widely recognized to be among the best in quality, reliability, and value. Ford dealers are well known for their award-winning commitment to customer satisfaction in both sales and service. Chuck Anderson Ford has proven to be amongst Ford's best in customer satisfaction by being recipients of the President's Award of Excellence. We invite you to visit our dealership, and experience the pride every one of our employees takes in the vehicles we represent and the service we provide our customers. "Big enough to serve, small enough to care"
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1910 West Jesse James Road

Excelsior Springs, MO

64024

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Showing 1,421 reviews

December 05, 2019

No overcharge I'm a mechanic they didn't know it I took my edge in for some computer work and they did not try to fix anything that did not need to be done like I s More

by Tns732000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter
Dec 05, 2019 -

Chuck Anderson Ford responded

Thanks for the feedback! We run a very honest shop, our reputation means more to us than a few bucks.

December 05, 2019

Great service Salesman Ricky Baird exceeded our expectations. He answered our questions and was pleasant to do business with. When they didn’t have the exact car More

by 64062d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Baird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Reeves
Dec 05, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback! I'm glad we were able to get you in the car you wanted!

December 05, 2019

Very helpful Ricky was great. He was very helpful and catered to my needs. Josh was very informative as well. He made things very clear for me. More

by claylambrecht
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Baird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Reeves
Dec 09, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback! We are very excited we were able to help you out!

December 04, 2019

Had an oil change and tire rotation The service department was very friendly and completed the services quickly. I like that the waiting room has a window into the bay area so you can se More

by kimberly_steele
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Moorhead
Dec 05, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback Kim! We're so happy that we get to service your vehicle!

December 03, 2019

Recall fixes I called to set up an appointment to fix recalls on my car. They provided a rental for me as well. One of the parts wasn’t in so I had to wait on that More

by Awisecup
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Dave Moorhead, Heather Berger
Dec 04, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback, we're happy we could help!

November 30, 2019

Helpful and easy going for our first car buying experience everyone was very helpful and super nice. We never felt pressured while trying to make a decision on a new vehicle More

by Katelin Jones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Dreke
Dec 02, 2019 -

Chuck Anderson Ford responded

We're so happy we were able to help you get the new car you wanted! We hope you and your family have a great Holiday season!

November 30, 2019

Excellent service Great customer service and repair work in both the body shop and the service center! Everyone was, (and always are) friendly and knowledgeable. I high More

by SODELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celinda Justis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Schneiter, Rene Sisk
Dec 02, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate the opportunity to service your vehicle!

November 30, 2019

Review I’m not sure what the problem was, but was there for 2 hours for the works package, it is generally slower, but seemed excessive. More

by terrivalentine29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Dave Moorhead, Heather Berger
Dec 02, 2019 -

Chuck Anderson Ford responded

I am so sorry for the inconvenience. I will check in to that, as it should not take that long for a typical Works Package.

November 29, 2019

Great customer service I have given a 5 star review because of our lovely salesmen who gave great customer service and knew exactly what we were looking for! More

by Leeallsman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Baird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2019 -

Chuck Anderson Ford responded

Thanks for the great review! We're happy you were able to get the exact vehicle you were looking for!

November 27, 2019

Five stars doesn’t say enough! The service department at Chuck Anderson Ford is top notch. Friendly, quality, and priced right. Had multiple service experiences over time and keep c More

by Ace2279
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Schneiter
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