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Chuck Anderson Ford

Excelsior Springs, MO

4.6
1,425 Reviews
Chuck Anderson Ford was founded in 1974, when Chuck and his family purchased the dealership and moved to Excelsior Springs. The dealership has continually grown and expanded to meet the needs of a growing community while maintaining its friendly, family-owned customer service values. Over the years, many long-term relationships have developed with our customers, who we consider friends. Our clients have high expectations for the cars they drive, and equally high expectations about the dealership professionals who serve them. Ford vehicles are widely recognized to be among the best in quality, reliability, and value. Ford dealers are well known for their award-winning commitment to customer satisfaction in both sales and service. Chuck Anderson Ford has proven to be amongst Ford's best in customer satisfaction by being recipients of the President's Award of Excellence. We invite you to visit our dealership, and experience the pride every one of our employees takes in the vehicles we represent and the service we provide our customers. "Big enough to serve, small enough to care"
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1910 West Jesse James Road

Excelsior Springs, MO

64024

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Showing 1,425 reviews

October 05, 2019

Amazing They are always very efficient on getting your vehicle taken care of , they don’t hassle you on more than what you need fixed. They are very family fr More

by lizz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Heather Berger
Oct 07, 2019 -

Chuck Anderson Ford responded

Thanks for the 5-star review Lizz! We're happy to have you as a valued customer!

October 05, 2019

excuses excuses. No one cares! I took a new truck with 15000 miles there and they spent more time telling me why they couldn’t fix it than just fixing it. Called for More

by Mrfast
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Cody Schneiter
Oct 05, 2019 -

Chuck Anderson Ford responded

Hi! I would be more than happy to look in to this issue for you. I have no idea what this review is referencing. Please email me at your earliest convenience, nick.anderson@chuckanderson.com -Nick Anderson General Manager

October 04, 2019

As always, a great service experience! We had several things done: Our replica car, a 1980 Shay - a 1929 Ford look alike - was in for service. We don’t trust anyone other than Brady to work More

by mpace0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Schneiter, Rene Sisk, Heather Berger
Oct 04, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback! We'll always be here for the Paces!

October 03, 2019

The place to go I was getting good service they know what they're doing back there. They're friendly and informative. I've been going there for 30 years in More

by T-bird guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rene Sisk, Heather Berger
Oct 04, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent experience with our service department! We look forward to your next visit!

October 01, 2019

All points checkup Had to go back for the all points checkup. They provided no paperwork the first time. The battery failed the test so apparently the test was never don More

by jamarco
Recommend Dealer
Yes
Employees Worked With
Dont know
Oct 03, 2019 -

Chuck Anderson Ford responded

Good morning! I'm sorry to hear about your experience with us. I am slightly confused, as I'm not sure how that would all transpire, as that's not our procedure. Can you shoot me an email with either your name and/or the VIN off of your vehicle? I'd like to dive in to this matter and correct it. nick.anderson@chuckanderson.com Thanks! Nick Anderson

October 01, 2019

Had to come back because they damaged my truck I went in for recalls. One was for door latches. One door did not work when I got it back and the door panel was scratch and dented. They had to or More

by Ray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cody Schneiter, Heather Berger
Oct 01, 2019 -

Chuck Anderson Ford responded

Ray, I am sorry for the inconvenience, however I am glad that you noticed and we were able to get it handled for you on our dime! If you have any future concerns, please feel free to reach out to me directly at nick.anderson@chuckanderson.com

September 26, 2019

Quick and easy I was able to call and locate the truck I wanted and trade my truck in. The salesman was quick and responsive which is why I bought from them More

by Drew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Dreke, Trevor Shockley, Josh Reeves
Sep 27, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback Drew! We're glad you found the perfect truck for you! If you have any questions please don't hesitate to give us a shout!

September 25, 2019

Disappointed On Monday I took our vehicle in for a tire repair (nail in the tire) and decided to get it serviced. After the appointment, I noticed there was oil o More

by Starla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter
Sep 26, 2019 -

Chuck Anderson Ford responded

Starla, I don't have any excuses. 1st off the any residual oil should've been cleaned off before you left with it. Secondly, if the tire light is on, the air is low in one or more tires...if the air is correct, the light will only stay on for a few minutes and then go off. Please call me next time you need to set up an appointment and I can assure you that you'll have a much better experience. That's embarrassing and I'm sorry. Nick Anderson 816-630-1700

September 24, 2019

Oil changed Fast easy friendly service. Always through...reasonable in pricing as well. Great personality. Very upbeat when calling to remind you of your appoin More

by AzgirlinMo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Schneiter, Dave Moorhead, Heather Berger
Sep 24, 2019 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate it!

September 21, 2019

Excellent service. An excellent customer service experience. Anything I need done for my vehicle going forward will be done at Chuck Anderson Ford. A very friendly and p More

by jpln45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celinda Justis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2019 -

Chuck Anderson Ford responded

Thank you very much for the kind feedback!

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