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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.6
864 Reviews

864 Reviews of Chuck Anderson Ford - Service Center

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February 11, 2024

Had to have a part repaired for the second time in 3 years. It was a trim piece on a 2021- F350. The back glass has to be removed to repair this. Repair looks good. Hope it stays that way this time. Gre More

by MIKEK101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Chuck Anderson Ford responded

Thanks for the great feedback! We hope it stays fixed this time too!

January 15, 2024

I am happy with the service. I would be even happier if they would get the water pump in for my Bronco Sport. More

by generussell12
Recommend Dealer
Yes
Employees Worked With
Justice
Jan 16, 2024 -

Chuck Anderson Ford responded

Thanks Gene for the great feedback! We're working on getting the water pump as quickly as we can!

January 05, 2024

Short staffed. Oil change took over an hour. Not very quick. Car sat over 30 minutes with nothing being done. Very disappointed, Miss the old service staff More

by Pa55word
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justice Barger
Jan 08, 2024 -

Chuck Anderson Ford responded

Can you send our General Manager an email with more information so he can look into it? His email is nick.anderson@chuckanderson.com Thanks!

December 30, 2023

Thank you for your great service and sincere business. I will continue referring you business and God bless you all More

by chrisrivas09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justice Barger
Jan 02, 2024 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service visit with us!

December 06, 2023

The employees were very friendly and helpful. The work was done in a timely manner. Highly recommend them! More

by CINDYS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celinda Justis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carla Rose, Justice Barger
Dec 06, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback Cindy! We appreciate your business!

December 01, 2023

Very friendly and relaxed atmosphere. Work hard to ensure satisfaction and get it right. Respond quickly to customer inquiries. More

by David@PUCKHABER.US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justice Barger
Dec 05, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback! We appreciate your business!

November 28, 2023

Took my truck in to repair the rear slider window that was stuck open. Without even looking at it the service guy says it will be a full rear window replacement and it would cost $1100 and won't be cover More

by jshepard64
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Chuck Anderson Ford responded

Thanks for reaching out. Can you email our General Manager, Nick Anderson, with the info on your truck and your extended service contract? We get paid to do warranty work, we'd rather collect money from them than our customers so I'm not sure where the disconnect was on this situation.

November 26, 2023

The staff was great. Carla was very attentive to our need to get the car back as quickly as possible. Accordingly, she kept us informed as to the status of each of the it More

by MRBROOKS1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carla Rose, Justice Barger
Nov 28, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent visit to our body shop! We appreciate your business!

November 24, 2023

Told us they fixed the leak in tire. 2 days later it was low again. More

by David@PUCKHABER.US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justice Barger
Nov 24, 2023 -

Chuck Anderson Ford responded

Our general manager is going to reach out to you via email shortly!

November 13, 2023

They were able to get me in right away for a safety inspection, which is unheard of these days had a few items that need to be repaired to pass inspection and they were able to complete in a timely fas More

by Carguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justice Barger, James Edmiston
Nov 15, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent trip to our service department! We appreciate your business and look forward to seeing you next time!

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