Chuck Stevens Automotive

I paid $15,000 for a new engine installation on my 2017 F-150 in November 2025, which came with a 3-year warranty. The service department’s work has been unreliable and costly. Less than two hours after p F-150 in November 2025, which came with a 3-year warranty. The service department’s work has been unreliable and costly. Less than two hours after picking up the truck, it broke down outside the Mobile tunnel. It was towed back to Chuck Stevens, where they later claimed the transmission had failed and it wasn’t their responsibility. I had it towed to Advanced Transmission, where technicians discovered the dealership had failed to add transmission fluid. I ended up needing a full transmission replacement and was without my truck until January 2026. Last month the check engine light came on, accompanied by rattling. I had the truck towed to Sandy Sansing Ford in Daphne, who recommended returning it to Chuck Stevens because they had taken shortcuts when installing my engine plus old engine parts in place of the new parts I purchased. I notified Chuck Stevens that the truck was en route. After a week with no update, I called and spoke with a service advisor (name not caught) who promised a callback the following week — which never came. When I showed up in person, I spoke with Balen. He was combative, questioned the Sandy Sansing report, and only after I asked to speak with the GM did he go look for them (they were reportedly unavailable). Balen said he would call me on Monday with an update. He didn’t. My wife runs a successful sourdough baking business, and we depend on this truck to haul products to weekend vendor markets. We’ve lost sales and profits, and our family of three has been juggling just two vehicles. When I mentioned this to Balen, he seemed unbothered and stated the dealership would not compensate us for the inconvenience. I am now escalating this to Ford Customer Service and requesting a formal case number. I deeply regret trusting Chuck Stevens Ford with the engine replacement and would strongly advise others against using their service department for any repairs — even something as simple as replacing a tire valve cap. More

Bought a 2021 bronco from them and wish I would have looked into the dealership and there way of doing business, won’t buy from them again and will let everyone who will listen NOT THE PLACE TO BUY A CA looked into the dealership and there way of doing business, won’t buy from them again and will let everyone who will listen NOT THE PLACE TO BUY A CAR More

From the moment we walked in the door until the time we left we felt like we were at a familiar place. We never visited before but it just felt good. The people and atmosphere was great. Chuck Stevens F left we felt like we were at a familiar place. We never visited before but it just felt good. The people and atmosphere was great. Chuck Stevens Ford will be my place to buy my vehicle in the future More

We were visiting the Mobile area and had an issue with our battery. The service department got us in immediately, diagnosed the problem, and got the new battery in a very timely manner!!! Everyone was ext our battery. The service department got us in immediately, diagnosed the problem, and got the new battery in a very timely manner!!! Everyone was extremely helpful and kind!!! We feel like they were a God send!!! They even said that they didn’t know how the car restarted because the battery was so damaged!!! We are very glad they were there for us!!! More

Korey, Shannon, & Todd were all good to help at getting my purchase. This was my first time making a deal with Shannon and Todd but my husband and I have talked with Korey several times and he always gets my purchase. This was my first time making a deal with Shannon and Todd but my husband and I have talked with Korey several times and he always gets us what we wanted and a good deal. They all three need to be recognized as doing a great job. More

The entire crew at Chuck Stevens was incredible! We live on the north side of Atlanta and had been searching for a very specific Ram 1500 for almost a month. My husband and I were up late every nig We live on the north side of Atlanta and had been searching for a very specific Ram 1500 for almost a month. My husband and I were up late every night looking on all the car search websites and finally find what we were looking for at Chuck Stevens. We put a huge emphasis on Customer Service, especially when we are vehicle shopping, so no matter how good a vehicle is we will not purchase one unless the customer service matches up. It was late at night and my husband sent a message on the vehicle and within five minutes Korey (the dealership manager) had responded. From that moment forward, he was diligent about answering every question we had effectively and efficiently. There was zero pressure to buy the truck, just open, honest communication. At this point, we had actually narrowed down to three trucks and within 24 hours my husband knew this was the one solely based on the excellent customer service. They took our verbal commitment that we would be driving down from Atlanta the following day and that they would reserve the vehicle. This was a used vehicle and they even fixed a small dent in the bumper. We were able to handle 95% of the transaction before we got there. And when we pulled into the dealership Brittany (the co-salesperson with Korey) was waiting outside by the truck for us. They all greeted us, asked us how our drive was and if we needed anything to eat or drink. They let us transfer all our personal items from our trade-in to the new truck before we even did the transaction (it was late, cold and rainy). We completed the remaining 5% of the transaction with Cameron, who was also extremely knowledgeable and helpful, and then we were on our way. We’ve had a couple questions since we left and Korey answered them immediately. It’s clear they run their business based on trust and value of the customer. We just bought our truck yesterday and have already passed on their info to multiple friends and family. Even though Chuck Stevens dealership is five hours from our home we will definitely make the drive for any future cars we need. More

After spending weeks searching for a Ram 3500, I was able to locate one online at Chuck Stevens Dodge in Bay Minette Alabama. I sent an inquiry along with my trade information The online trade system was to locate one online at Chuck Stevens Dodge in Bay Minette Alabama. I sent an inquiry along with my trade information The online trade system was easy to use and gave me an idea of what the trade difference was so I could see ahead of time if the deal was inline with the payment and price I was looking for. Once I completed the online figures I was immediately contacted by Gary King and Todd Sellers from the sales department asking if I had any questions and getting the final details of the trade. They informed me they would need some time to review everything and call me back. They kept me updated the entire time as they worked on the trade appraisal. Once the figures were decided and the deal was made, they completed everything in a timely fashion ( I am in Wash DC, they are in Alabama) . I shipped the trade and picked up my new used vehicle and I couldn't be happier. They are a fantastic dealership to work with, treated me fairly and honestly and great communication throughout. I highly recommend Todd Sellers and Gary King and would definitely purchase another vehicle from them. More