When the Louisville MINI dealership abruptly closed, the Cincinnati dealership stepped in and did a fantastic job of bending over backwards to get me into the specific MINI that I wanted. The combined team of Holly and Jay worked to find me a similar existing manual transmission, but when that didn’t work out, they guided me through the build process, pulled some strings to get me into the last build order for 2019, and even managed to allow me to keep a manufacturers incentive that was about to expire. 9 weeks later, my car arrived - There were a few bumps on the pick-up day, but Brittany, Jay, and Jemar smoothed then all over. (They even threw in a cute stuffed dog, affectionately named “Cooper Pooper” for my 8 year old daughter, which was a thoughtful touch.) So far, after 3 weeks, I’m extremely pleased with the purchase and hope to be back in 3 years when my lease is up.