Cincinnati MINI

Took my Mini Countryman for service on October 5, 2026. Kyle coordinated and communicated the repair well. I relaxed and waited in the lobby. I received a video from a mechanic while he was working on my Kyle coordinated and communicated the repair well. I relaxed and waited in the lobby. I received a video from a mechanic while he was working on my car. The service took less time than I anticipated. It was a positive customer service experience! More

The dealership treated me fairly, and charged a fair price for the work completed. I'd bring my mini back for future service. The only reason I gave 4 stars instead of 5, is their credit card policy. Th price for the work completed. I'd bring my mini back for future service. The only reason I gave 4 stars instead of 5, is their credit card policy. They charge 3% for using credit cards. I understand that this is to offset charges from the credit card company, but the credit card companies don't charge 3%, so it's another way to make a profit. Aside from this, their service was good, and I will return... With cash or check! More

Kyle was honest and courteous. He sympathetically advised the challenges and cost of the repair to my broken Mini, He also suggested additional work that might be appropriate but w He sympathetically advised the challenges and cost of the repair to my broken Mini, He also suggested additional work that might be appropriate but was not pushy, so that advice was appreciated. More

Went in for a service and it was the most efficient process ever: they were ready for me, I signed a form and was good to go. Received a video and recommendation with easy way to select the option I wa process ever: they were ready for me, I signed a form and was good to go. Received a video and recommendation with easy way to select the option I wanted. LOVE that! So yes, 5 stars from me. More

Both the purchasing experience eight years ago and the continuing service and support of my vehicle have been great experiences. Kyle Fitzgerald in the service department has been especially helpful each continuing service and support of my vehicle have been great experiences. Kyle Fitzgerald in the service department has been especially helpful each time I have a service appointment. More

Great experience overall! Alex put a giant bow and cover over the new car for my daughter. Nice personal touch! Both reps did a thorough review of the vehicle as I took delive Alex put a giant bow and cover over the new car for my daughter. Nice personal touch! Both reps did a thorough review of the vehicle as I took delivery. I will definitely be purchasing from this dealership again. More

Excellent service everytime I am here! Easy to schedule, Clear explanation of process and the video review is such a great extra. Plus the location is absolutely spotless! Easy to schedule, Clear explanation of process and the video review is such a great extra. Plus the location is absolutely spotless! More

Kyle was very helpful getting my work done and out the door while I waited. Service tech sent me a video of my review of the minicooper with work ended and work done. Great experience. door while I waited. Service tech sent me a video of my review of the minicooper with work ended and work done. Great experience. More

Thanks to Kyle for treating my Countryman like it was his own and for the excellent communication even during a power outage! own and for the excellent communication even during a power outage! More

They took very good care me and my mini countryman. Their services are wonderful. They care about their customers to make sure that they are satisfied Their services are wonderful. They care about their customers to make sure that they are satisfied More