Cincinnati MINI

I had a very positive experience purchasing my 2021 MINI Cooper SE. Alex responded quickly to my email communications and offered to be available for help as long as I kept my car. The dealership agreed t Cooper SE. Alex responded quickly to my email communications and offered to be available for help as long as I kept my car. The dealership agreed to let me store my newly purchased vehicle in the showroom while I was out of state for four months this last winter. When I returned, I was greeted by my brand new car, got educated by Alex about the MINI (my first), and drove away a happy man. More

Best car buying experience ever! Alex and the entire staff at Cincinnati MINI have it perfected. From ordering a custom MINI all the way through to signing. Nothing less than a perfect experience. staff at Cincinnati MINI have it perfected. From ordering a custom MINI all the way through to signing. Nothing less than a perfect experience. More

I am writing to let people know what a wonderful experience I had with salesman, Joey Rhodes. He was extremely knowledgeable about all MINI COOPERS and tried his best to get me into the right car. U experience I had with salesman, Joey Rhodes. He was extremely knowledgeable about all MINI COOPERS and tried his best to get me into the right car. Unfortunately, due to my being upside down on my current car, and my credit score, we just couldn’t work it out.He was very personable and if I ever have the need again, I most definitely would try to do business with Joey. More

Joey is a very nice man, who was always courteous and kind. If he didn't know the answer to a question, he checked with others and got back to me. Messages were answered very promptly. As all of our m kind. If he didn't know the answer to a question, he checked with others and got back to me. Messages were answered very promptly. As all of our meetings were virtual until I picked up my car, 3 months after ordering, that meant there were special circumstances which made the transaction sometimes more difficult. Having no experience with conducting a car purchase exclusively online, there were challenges neither of us were familiar with or had any experience dealing with in the past. This was furthermore amplified because I live a few hours from the dealership. Having medical conditions which made me more susceptible to the Covid virus and more likely to have life threatening issues should I have contracted it, I was very cautious in following the guidelines set out by the Governor of Kentucky. (who by the way should get the highest rating out there for his handling, care, compassion and wisdom). I test drove used Minis which were for sale in my city and relied exclusively on the internet and information from Joey in making decisions about the build. On the day I picked up the car and met Joey in person for the first time, it was threatening to rain. To my surprise my new Clubman was inside on the showroom floor, all detailed and ready to drive. The car has more than met all my expectations. Contact free delivery was offered, however having had the vaccine at that point, I felt that wearing masks and maintaining appropriate distances was sufficient safeguards. The dealership had the paperwork ready to go and I was in and out very quickly. Unfortunately I did run into the rain on my drive home which messed up the exterior showroom ready condition, but I have photos of the car Joey took and sent to me that I was able to forward to family who have been following my car journey and were anxious to see my new ride. If you are interested in purchasing a Mini, I highly recommend the brand and Joey Rhodes. The community of Mini owners and enthusiasts is extremely active and unique in their friendliness. I am very pleased to have the Clubman S with a manual transmission and look forward to motoring opportunities with other Mini owners once the Covid crisis has passed. More

We had a great experience buying our Mini Countryman - Our salesman Alex was super helpful with picking out the car, and Jemar was wonderful getting us through financing in a blizzard. The process went ve Our salesman Alex was super helpful with picking out the car, and Jemar was wonderful getting us through financing in a blizzard. The process went very smoothly, and we are loving our new car. More

This is the second Mini I have purchased at Cincinnati Mini and, for our whole family, this is the 7th car we have purchase thru the BMW Store/Cincinnati Mini - we have yet to have a difficult experience Mini and, for our whole family, this is the 7th car we have purchase thru the BMW Store/Cincinnati Mini - we have yet to have a difficult experience. We also do all of our service thru the Cincinnati Mini/BMW Store Service department. Again, couldn't be happier with the attention and service we receive. For the purchase of our most recent Mini, we had Paul Theobold as our "Motoring Advisor". Paul had all the knowledge and understanding of the Mini any purchaser would need when seeking a Mini for the second or even the first time. He was very friendly, grasped our requests and was patient as we made decisions. We would recommend Paul to anyone looking to purchase a new Mini. Buying a car is different in the age of the internet, there is little in the way of negotiation and truthfully, it feels more honest. On the whole, Cincinnati Mini just feels like an honest business, the facility is super clean, the employees are engaging, fresh and always helpful. We would recommend Cincinnati Mini/BMW Store to anyone looking for a Mini or a BMW. More

I can only rate the service department, but I give them 5 stars. I was on vacation and had to get a tire replaced under warranty and they were able to get me in within a day. It was super easy and Andre was stars. I was on vacation and had to get a tire replaced under warranty and they were able to get me in within a day. It was super easy and Andre was nice to work with. They even hand washed Madge before giving her back to me. If I lived in the area I would definitely come back again. More

We were impressed that the dealership’s rep (Matt) acted honorably when a problem arose with the countryman we had just purchased. He took care of it! No argument. Just excellent service. Now on our 3rd honorably when a problem arose with the countryman we had just purchased. He took care of it! No argument. Just excellent service. Now on our 3rd mini and counting? Charles and Claudia Cornett More

My Mini Cooper purchasing experience is on for the record books. The experience was very positive and the focus on me as the a new customer was stellar. Paul is exceptional and very committed to his customer books. The experience was very positive and the focus on me as the a new customer was stellar. Paul is exceptional and very committed to his customers. I love my JCW and very thankful for everyone at Cincinnati Mini! More

Paul made my purchasing experience easy! Found me exactly what I was looking for and kept me updated on my vehicle’s status until it arrived. Very pleased! This is my third mini (2 door hard top S this time) what I was looking for and kept me updated on my vehicle’s status until it arrived. Very pleased! This is my third mini (2 door hard top S this time). Thank you to Alex as well for helping me set up my phone. Jemar made the paperwork smooth. All around positive experience. More