Cincinnati MINI

Best car buying experience ever!! I worked with Dean Stathes to buy my first Mini convertible and it was my best car buying experience ever. I have owned a Mini since 2003, thanks to C I worked with Dean Stathes to buy my first Mini convertible and it was my best car buying experience ever. I have owned a Mini since 2003, thanks to Cincinnati Mini. I didn't have a sales person the first 2 times since I found the car and ordered it but this time I knew I wanted a Mini convertible and I wanted it now, so I could enjoy summer driving. Dean found an available convertible with manual transmission and I loved it. He made everything easy and quick. I have already told everyone who admires my cute little car to go to Cincinnati Mini and if they can see Dean, all the better. More

Happy Louisville Customer When the Louisville MINI dealership abruptly closed, the Cincinnati dealership stepped in and did a fantastic job of bending over backwards to get me When the Louisville MINI dealership abruptly closed, the Cincinnati dealership stepped in and did a fantastic job of bending over backwards to get me into the specific MINI that I wanted. The combined team of Holly and Jay worked to find me a similar existing manual transmission, but when that didn’t work out, they guided me through the build process, pulled some strings to get me into the last build order for 2019, and even managed to allow me to keep a manufacturers incentive that was about to expire. 9 weeks later, my car arrived - There were a few bumps on the pick-up day, but Brittany, Jay, and Jemar smoothed then all over. (They even threw in a cute stuffed dog, affectionately named “Cooper Pooper” for my 8 year old daughter, which was a thoughtful touch.) So far, after 3 weeks, I’m extremely pleased with the purchase and hope to be back in 3 years when my lease is up. More

RIP Mini Ownership 2006-2019 I love Minis and got my first 2 at Cincinnati Mini. They always had the best Customer Service out of all the Mini Dealers in Ohio. However, the serv I love Minis and got my first 2 at Cincinnati Mini. They always had the best Customer Service out of all the Mini Dealers in Ohio. However, the service level seemed to be on the decline over the past couple of years so I have turned to other dealerships in Ohio. This past month, when I was looking to turn in a Countryman I acquired from another dealership in 2016, I decided to reach out to Cinci Mini again and was connected with Travis Holley. I told him exactly what I was looking for but he tried to tell me that the new Countryman was the car for me, even tho I specifically said I didn't want another. He completely disregarded that saying the new ones were way better and I would like it more. While "way better" didn't really tell me anything, it didn't matter because I did not want another Countryman due to the size - I wanted to go back to a smaller car. Travis was slow to respond but continued to send messages about once a week telling me what the type of car I should want and pricing out those instead of listening to the clear, succinct info I was providing him and working with that. After owning a number of Minis for 13 years, manual, automatic, S, Countryman, Hardtops, etc, I am very familiar with what is available, which I explained numerous times. The communication process was very frustrating, he was slow to respond, and did not listen to wI hat I wanted. After 13 years of Mini Ownership, I switched brands when I found another dealership who was accommodating and easy to work with. More

Love my Mini Travis was a good sport through the whole experience! I love my new girl “Mini Pearl” and if you are looking to get one...this is the place! Travis was a good sport through the whole experience! I love my new girl “Mini Pearl” and if you are looking to get one...this is the place! More

The employees make this dealership stand out from the rest!! Jay was excellent! I have to admit I am not an easy customer and his patience was apparent. In the end not only did I get the car I wanted but his fol Jay was excellent! I have to admit I am not an easy customer and his patience was apparent. In the end not only did I get the car I wanted but his follow up on any questions I have had. Thank you again Jay!!! More

Keep Motoring! I recently bought my fourth MINI. I've had one in each and every generation - the car gets better because the company listens to its customers. They h I recently bought my fourth MINI. I've had one in each and every generation - the car gets better because the company listens to its customers. They have re-engineered every issue I've reported and created the perfect driving experience. That's the company. But, what about the Cincinnati MINI store? Well, if you are looking for a new MINI or if you want to start out with your first, I recommend reaching out to Jon Grayson. He is young and just starting out. But, with the experience that's around him, he is able to answer every question and has the ability to devote all the time you need to make such a huge decision. He answers all the questions and is enthusiastic about letting you test drive any vehicle that you are considering. And, when it comes to the financial end of the equation, Jemar DuBose makes the process not only easy to understand but painless. I know that they will find my roadster, Sheldon Cooper, a good home. And, my new MINI, Alice Cooper is going to last me for years. And, a special thank you to Brittany as well. More

The People Make the Difference We purchased a virtually new 2017 Mini at the Cincinnati BMW on Stewart Rd. Julian in Sales and Jemar in Finance were terrific. They were the main rea We purchased a virtually new 2017 Mini at the Cincinnati BMW on Stewart Rd. Julian in Sales and Jemar in Finance were terrific. They were the main reason for our purchase. They were kind, knowledgeable and very flexible to our needs. They established themselves as our "go to" resources in the auto industry. When you combine a great automobile and terrific customer care, you've got a great formula for success. More

Josh Walker & Jemar DuBose are great! Josh Walker took the time to walk through every feature of my car. He was patient, and educated. Jemar DuBose, was awesome. I walked into his o Josh Walker took the time to walk through every feature of my car. He was patient, and educated. Jemar DuBose, was awesome. I walked into his office with one type of financing, and he walked me through all the documents, answered all my questions, and was patient with me when I changed my mind and went with a totally different financing program. I really appreciated both of these gentlemen's customer service. More