Ciocca Audi Volkswagen Porsche of Flemington

I wanted to share that Troy has sold me many cars over the years. It has always been an easy and smooth process. the years. It has always been an easy and smooth process. More

Always a pleasure Great communication. Like video communication with technician. Appreciated call from Christina about recommendation to replace blades Like video communication with technician. Appreciated call from Christina about recommendation to replace blades More

The people are great at Audi Flemington the issue is with the systems. Service and Parts systems aren’t integrated and the customer experience is terrible as a result. When I first called about getting m the systems. Service and Parts systems aren’t integrated and the customer experience is terrible as a result. When I first called about getting my a4 front camera replaced the service person was able to pull up my account using caller ID I think. Great experience. She transferred me to parts and it took 5 minutes for him to find me in the system. Once he found the part he had to leave me on hold to go back to service to get the cost of installing the camera and calibration. As my appointment approached service called and told me they needed me to email them the quote from Parts. I was also told I would have to pay for the part prior to service, but that didn’t happen. To be clear the people are not the issue. The lack of investment in a seamless system makes their jobs hard and the client experience frustrating for no reason. More

Efficient, professional Great customer service and explains everything thoroughly Good knowledge and also good communication explains everything thoroughly Good knowledge and also good communication More

Efficient, professional Great customer service and explains everything thoroughly Good knowledge and also good communication explains everything thoroughly Good knowledge and also good communication More

Great job by the team in managing the day. Car was ready in a timely manner and everything was explained well Car was ready in a timely manner and everything was explained well More

Nancy was great to work with as was her management. She went the extra mile to find the model we were looking for and the sales experience was a good one. She went the extra mile to find the model we were looking for and the sales experience was a good one. More

I had an excellent buying experience with Nancy Werner in Sales and Mike Barone in Finance. I was researching several cars across multiple dealerships. Nancy was terrific to work with throughout the proces Sales and Mike Barone in Finance. I was researching several cars across multiple dealerships. Nancy was terrific to work with throughout the process. She quickly emailed me all the information I requested information; provided additional background she knew from working with the person who traded the car in; and, when I was ready, called to discuss follow up questions. When I had questions about financing and warranties, Nancy connected me with Mike Barone. He was very knowledgeable about financing, recent rates and warranty options. He also set my mind at ease about the process for a PA resident to purchase the car in NJ. I arranged to see the car I ultimately purchased on a Friday. That day, I also asked about two other cars on their website, that turned out to be at nearby sister dealership. Nancy tracked down the information, and even had the cars brought to her so I could see all 3 at the same time. I live over an hour from the dealership, and, when delays and traffic made it clear I would not arrive until just before closing, Nancy could have easily asked to reschedule but instead she made it happen. Nancy had all three cars waiting for me, and Mike agreed to stay as well. They made it all happen late into Friday night, working with one another to help expedite the process for me with purchase, financing, warranties, and insurance. I drove away that night very happily in my new car! I highly recommend working with Nancy and Mike. More

Dealership was friendly, professional and knowledgeable. Best of all is the RX6, great car, fun to drive Best of all is the RX6, great car, fun to drive More