Ciocca Audi Volkswagen Porsche of Flemington

Ciocca Audi Volkswagen Porsche of Flemington responded

Good Morning Kazem, I'm sorry that you have a water leak coming into the vehicle of course, and nobody wants to deal with that sort of issue. . Unfortunately your vehicle is very far out of warranty being a 2017 with 133k miles on it. The Diagnostic charge was to water test the vehicle, take down and apart sections of the roof, locate the point of entry and figure out what needs to be done in order to provide you an estimate or direction to repair the vehicle. The fee is so the technician and staff is still paid for all the time and energy required to perform those steps and get you a concrete failure point. In your situation, it looks like we duplicated your water leak concern, and found water coming in the front left corner through the grab handle under the headliner. We removed the grab handle and part of the headliner to find a crack in the sunroof cassette. The sunroof cassette is bonded/sealed to the body of the vehicle and needs to be cut out, cleaned, have the body repaired due to the rust so this doesn't continue and happen again. Due to the possible rust of the body, the proper repair of new sunroof cassette reglued/sealed to the car is a something a body shop should handle as we aren't equipped to perform body work, and based on the age/mileage of the car it may not make financial sense to to do this. I hope this clarifies the Diagnostic charge, and why we charged it. If it was simply been clogged sunroof drains, or something to that nature, we would have cleared them and discounted the diagnostic fee to the repair amount. We would not have charged a fee of course if you had come in an said I need a quote for a sunroof cassette because there is a crack in it which you can now do at other locations. We would simply look up and give you an estimate or referred you to a body shop, but the testing, taking apart, and reassembling of things is time consuming and we can't perform those services free of charge as I hope you can understand. Paul was a bit shocked to see you left this survey, and he said you were a pleasure to deal with, so I'm sorry if the information above wasn't clearly relayed and we obviously failed explain everything we did in order to diagnose your concern. If you would like a referral to the closest Volkswagen / Audi Certified Body Shop I'll be more than happy to get that to you as well. My apologies again if we failed to communicate properly. Chris Short, Service Manager, 908-782-6578

Ciocca Audi Volkswagen Porsche of Flemington responded

It’s wonderful to hear that Christina went above and beyond during your service visit. We appreciate your kind words and look forward to assisting you again.

Ciocca Audi Volkswagen Porsche of Flemington responded

Thanks for letting us know how smoothly arranging extra fobs went and for returning for Audi A4 service. We’re glad our phone team was pleasant and knowledgeable and that the service visit met your expectations. If there’s anything else you need, please contact Christina.

Ciocca Audi Volkswagen Porsche of Flemington responded

We appreciate your feedback on servicing your Audi Q8 e-tron. It’s great to know our team provided timely updates and completed the work as promised. We look forward to helping you with any future maintenance.

Ciocca Audi Volkswagen Porsche of Flemington responded

Thank you for highlighting our attentive and prompt service with your Audi Q5. Christina and our team were glad to address your needs efficiently. We look forward to assisting you again soon.

Ciocca Audi Volkswagen Porsche of Flemington responded

We appreciate your 5-star review. It’s great to hear the waiting area setup was comfortable and that our coordinators and technicians provided thorough service while returning your vehicle clean. Thank you for trusting us with your Volkswagen, and we look forward to your next visit.

Ciocca Audi Volkswagen Porsche of Flemington responded

It’s wonderful to know you’ve trusted us with six Audi vehicles over the past 15 years and that our service stands out as the best you’ve experienced in the state. Christina and our team appreciate your loyalty and look forward to supporting your next visit.

Ciocca Audi Volkswagen Porsche of Flemington responded

Thank you for highlighting how quick scheduling and our team’s thorough inspection made your Audi Q5 service seamless. We’re pleased we could address your concerns and prioritize your vehicle even as the day wound down. It’s great to hear our waiting area provided a productive spot for you and we look forward to assisting you on your next visit.

Ciocca Audi Volkswagen Porsche of Flemington responded

Thanks for the Feedback Keith, I'm sorry if we didn't relay the pricing correctly upfront, and I was happy to make the adjustments as a goodwill for you. Unfortunately, things like Taxes and Chemical Waste fees are apart of ever ticket, and we don't have a way to quote them properly in the system. I'm working with the system admins we use to see if we can make a clearer quote ahead of time since your visit so Customer's can see the full picture in advance. Thank you again, and I hope you have a wonderful Summer. Chris Short, Service Manager, 908-782-6578

Ciocca Audi Volkswagen Porsche of Flemington responded

It’s great to hear that our team provided excellent service and expert care for your Audi A6. We apologize for the inconvenience caused by the unavailability of loaner vehicles and are exploring ways to improve that. We look forward to assisting you again with your future maintenance needs.