Ciocca Chevrolet of Princeton - Service Center

My father brought his Chevy 1500 in to have a My father brought his Chevy 1500 in to have a preventative transmission fluid change. Strictly for maintenance! So my father drives the truck for 50 My father brought his Chevy 1500 in to have a preventative transmission fluid change. Strictly for maintenance! So my father drives the truck for 500 miles after the service and the truck suffer a catastrophic transmission failure. This truck has been used as a highway driver and to tow a single axle 5x10 utility trailer once or twice a month. Now cause he had a old 5 ton hitch on the truck from years ago they said he abused the truck. This truck was getting 18-19mpg. This truck was NO HEAVY HAULER and NOT ABUSED. Their service report showed no mention of burnt transmission fluid, no fluid quality issues or any mention of clutch material in the filter. My father loves this truck and now cause this dealer supplies a sub-par service there telling him that he has to pay for the new transmission cause their inability to do a proper flush! POOR workmanship. POOR service department. I would never recommend this place to anyone!!! More

We took it in for a major service. They failed to service the car in the estimated time; took 3.5hrs vs 90mins and found out they didn’t treat the TPMs and later found a nail in tire; Parts that were ordered the car in the estimated time; took 3.5hrs vs 90mins and found out they didn’t treat the TPMs and later found a nail in tire; Parts that were ordered hadn’t even come in yet and no phone calls for over 3 weeks now and don’t even have a date fo get the parts installed. Poor service and accountability and was expecting much better for a deal who advertises they provide exceptional service. More

I was very disappointed with the service and will not return. Wait was very long despite having an early morning appointment and service manager was very disrespectful. return. Wait was very long despite having an early morning appointment and service manager was very disrespectful. More

Lied to and service doesn’t return voicemails Service manager Dave lied to me about my leaking 3rd brake light being repaired which wasn’t, they show no concerns about my trucks problems and when Service manager Dave lied to me about my leaking 3rd brake light being repaired which wasn’t, they show no concerns about my trucks problems and when I left a few voicemail messages about my leaking brake light the service manager Dave never returned my calls. Goodbye Ciocca dealers I found a better and more caring chevy dealership! More

Purchase and service Additional parts ordered and arrived, I was notified of its arrival and the parts were installed in a timely manner. Service personals were very fr Additional parts ordered and arrived, I was notified of its arrival and the parts were installed in a timely manner. Service personals were very friendly and helpful. More

Surprisingly smooth experience . Staff let me out of my current lease early and tracked down the model and color that I wanted in one day. Hank Kaufmann was very helpful. . Staff let me out of my current lease early and tracked down the model and color that I wanted in one day. Hank Kaufmann was very helpful. More

Taking advantage My wife took her leased car in for Lube, oil, filter and tire rotation, when her car was done the bill was $1000.00 dollars, she questioned it and was My wife took her leased car in for Lube, oil, filter and tire rotation, when her car was done the bill was $1000.00 dollars, she questioned it and was told there were other stuff that was due, like changing the brake fluid, it’s a 2017, as a former Service Manager for a GMC Dealer I never heard of this. Her wipers stopped working, called three times, no answer at the service desk, I have bought cars there, from Gary, since it was Patterson Chevy, I’m due now but it won’t be there. More

Easy and quick The service professionals were courteous, helpful and completed the job on time. Even better because I didn’t have to pay anything as it was covered a The service professionals were courteous, helpful and completed the job on time. Even better because I didn’t have to pay anything as it was covered as part of the Ciocca promise. More

Actuator problem During oil change Josh discovered problem with an actuator that was malfunctioning. Same was repaired by your mechanics. I am very satisfied with your During oil change Josh discovered problem with an actuator that was malfunctioning. Same was repaired by your mechanics. I am very satisfied with your service department More

oil change and birthday car wash from our purchase to service every one in the organization could not be more friendly and helpful. every experience was great. in fact since our purch from our purchase to service every one in the organization could not be more friendly and helpful. every experience was great. in fact since our purchase last April. my son and nephew purchased new vehicles . More