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Ciocca Ford

Quakertown, PA

Overview
Employees
Reviews
Vehicles
4.6
1,495 Reviews
Located at 780 S West End Boulevard in Quakertown, PA, we are dedicated to making sure that our customers are satisfied. When you shop with us, you'll have access to a wide selection of new Ford models, as well as an extensive inventory of used cars, trucks, and SUVs. When you combine this shopping experience with our top-notch finance center, experienced service center, and well-stocked parts department, you'll start to understand why we are the choice of so many people for solutions to their automotive needs.
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780 S West End Blvd

Quakertown, PA

18951

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Showing 1,495 reviews

August 23, 2025

Fast friendly service. Stephanie is the Best. No issues! Needs better phone charging station and needs to return to Kurig coffee service. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2025 -

Ciocca Ford responded

Hi John, thank you so much for the kind words! We're thrilled to hear you had a great experience and that Stephanie made a positive impression — we agree, she's awesome! We appreciate your feedback about the phone charging station and the Keurig coffee service. Your suggestions are noted, and we’re always looking for ways to improve. Hope to see you again soon!

August 20, 2025

Was greeted immediately by service staff, took my information and sent my truck in to the shop, the work was complete within an hour More

by JIMFRANCE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t deal with anyone shown
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Aug 21, 2025 -

Ciocca Ford responded

Thank you, Jim, for the great feedback! We're glad to hear you had a smooth and efficient visit, and that our service team took good care of you and your truck. We appreciate your business and look forward to seeing you next time!

August 18, 2025

Disappointed had to pay for gloves, towels. Should be included as the cost of doing business. Consumers should not have to pay for that. More

by JCOPE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2025 -

Ciocca Ford responded

Thank you for your feedback. We’re sorry to hear you were disappointed about the additional charges for gloves and towels. We understand your concerns, and we strive to be transparent about all costs involved in our services. Your input is important to us, and we’ll take it into consideration as we continue to review our policies to provide the best experience for our customers. If you have any further questions or would like to discuss this in more detail, please feel free to reach out.

August 18, 2025

The service contacts were all very accommodating and helpful. When a delay was recommended to the following morning, they communicated the reasoning in a timely major and were looking out for my best i More

by BENJAMIN.VAWTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Klement
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zane Henninger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2025 -

Ciocca Ford responded

Hi Benjamin, Thank you for your kind feedback! We’re glad to hear our service team was accommodating and kept you well informed throughout the process. Clear communication and looking out for our customers’ best interests are very important to us. We appreciate your trust and hope to assist you again whenever you need us!

August 17, 2025

Great friendly service … very accommodating…. They do Quality work and fast service .:. Very organized service department… I highly recommend! Jim More

by CASSEL19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Klement
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zane Henninger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2025 -

Ciocca Ford responded

Thank you so much for your kind words, Jim! We’re thrilled to hear you experienced friendly, accommodating, and fast service with quality work from our organized service team. Your recommendation means a lot to us, and we look forward to serving you again in the future!

August 15, 2025

I like bringing my car here for oil changes; however, was disappointed when I received my bill and there was a charge for gloves, covers, mat, towels. Find it hard to believe you are passing the cost of thos More

by RONNIC1833
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2025 -

Ciocca Ford responded

Thank you for your feedback and for choosing us for your oil changes. We’re glad you trust us with your vehicle, but we’re sorry to hear you were disappointed by the additional charges for gloves, covers, mats, and towels. These charges help cover the cost of materials we use to ensure your car is serviced safely and kept clean. We strive to maintain transparency with all fees and to provide the best care possible. We appreciate your input and will continue to evaluate how we can offer value while maintaining high service standards. If you’d like to discuss this further, please feel free to reach out.

August 15, 2025

stefanie and the service team were outstanding - from the initial inspection to problem solving to estimated cost and resultant timeliness - but couldn’t ask for a more customer- friendly experience More

by edC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Klement
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zane Henninger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2025 -

Ciocca Ford responded

Thank you so much, Ed! We're thrilled to hear that Stephanie and the service team provided an outstanding experience from start to finish. Clear communication, problem-solving, and timeliness are all things we take pride in, and it’s great to know they made a difference for you. We truly appreciate your kind words and look forward to assisting you again whenever you need us!

August 15, 2025

Professional people helpful with needed information and minimum haggling. Would recommend. Didn't try to upsell. More

by daphotopa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom
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Aug 15, 2025 -

Ciocca Ford responded

Thank you for your kind words! We’re glad to hear you had a professional and straightforward experience with us. Minimizing the hassle and providing helpful information without upselling is something we strive for. We really appreciate your recommendation and look forward to assisting you again in the future!

August 15, 2025

The mechanic should leave the controls how you have them,air conditioning control and my headlights. More

by SNLHILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2025 -

Ciocca Ford responded

Thank you for your feedback. We apologize for any inconvenience caused by the adjustments to your vehicle’s settings during service. Our goal is always to respect our customers’ preferences, and we’ll be sure to remind our team to return all controls — including A/C and headlights — to their original settings moving forward. We appreciate you bringing this to our attention and hope to provide a smoother experience next time.

August 14, 2025

I appreciate the quick service to get my vehicle in and the communication if my vehicle needs something before making any repairs.. More

by ERIC.FOX3C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Good
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2025 -

Ciocca Ford responded

Thank you, Eric! We’re glad to hear you appreciated the quick service and clear communication throughout your visit. Keeping you informed before any repairs are made is a priority for us, and it’s great to know that made a positive impact on your experience. We truly appreciate your feedback and look forward to serving you again!

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