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Ciocca Hyundai
Quakertown, PA
703 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 703 reviews
April 15, 2024
Ciocca Hyundai of Quakertown does UNPROFESSIONAL, DISRESPECTFUL, UNETHICAL service on their client's vehicles. DO NOT BRING YOUR CAR HERE. --- On March 29th, 2024, I brought my 2023 Hyundai Elantr DISRESPECTFUL, UNETHICAL service on their client's vehicles. DO NOT BRING YOUR CAR HERE. --- On March 29th, 2024, I brought my 2023 Hyundai Elantra to this dealership for a oil change based on recommended service date. I have the service video of the service technician, Frankely Ramos-Gonzalez, stating that the car is in fantastic shape (weekend car) and recommended to clean and lube my front brakes in addition to replacing my wipers. I declined the additional work and took the car home. The same day, I noticed the A/C stopped blowing cold air. After taking a look under the hood, checking the compressor, fuses, etc. I noticed that there is a sensor that no longer leads to the rest of the wiring harness. (SEE ATTACHED PICTURES) From the images, I suspect (and it is CLEAR) that this sensor has been intentionally cut and tampered with using wire cutters from how clean cut the black harness tape, wire, and copper inside from BOTH the sensor side and wiring harness side is. The remaining portion was tucked under the harness in effort to hide it. I brought the car back April 15th (earliest appointment avail.) to have it fixed and covered under warranty and the diagnostic technician claims it's due to rodent damage. Please, GOOGLE rodent damage wiring harness and compare. Additionally, rodent's would typically make nests and shelter in addition to the damage. The diago tech says the sensor cannot be ordered separately so the entire harness has to be replaced costing 7.5K in parts and 8.2K in total. I do not live in Quakertown. I live off 309, the car is parked in one of the cleanest neighborhoods, one of the busiest streets with no exposure to trash. There is little grounds to claim rodent damage on a suspended wire away from the engine block on a car that sits 4+ days out of the week. This service department and service technician Frankely Ramos-Gonzalez are doing unprofessional, unethical work to good, hardworking people within the area. As a concerned citizen, DO NOT BRING YOUR VEHICLE HERE. To Ciocca Hyundai of Quakertown, please do not continue to do this to good people. This is NO WAY to handle business and offer service to the people of Quakertown. More
by LexMartinez2233
Employees Worked With
Frankely Ramos-Gonzalez
Helpful February 22, 2024
Kyle Amey was our salesman, I put him through the ringer for 2 weeks and he passed with flying colors. He answered all our questions and stayed proffessional the whole time. Purchased 2 vehicles at once and for 2 weeks and he passed with flying colors. He answered all our questions and stayed proffessional the whole time. Purchased 2 vehicles at once and he never missed a beat. Kyle even came in on his day off and finalized the deal. We would reccommend Ciocca Hyundai for new car purchase. And a shout out to Dan Farrar, made the final paperwork seemless. More
by richsauto
Employees Worked With
Kyle Amey, Dan Farrar
January 07, 2024
Phillip Rotzell was professional and customer oriented. The business manager Scott Henderson was thorough and professional in expaining the details of my lease. The business manager Scott Henderson was thorough and professional in expaining the details of my lease. More
by fvaughn61
Employees Worked With
Phillip Rotzell
January 05, 2024
Least painful car buying experience I’ve ever had! We managed all negotiation via email and the process/approach was streamlined. I was pleased with the overall purchase amount as well as the fact tha We managed all negotiation via email and the process/approach was streamlined. I was pleased with the overall purchase amount as well as the fact that we never felt “pushed” in the sales experience. All we had to do was go pick up the car. Thanks Kyle and team! More
by alexahunt27
Employees Worked With
Kyle Amey
November 29, 2023
We cannot be more pleased with our car buying experience at Ciocca Hyundai. The entire staff is well trained and personable. One reason we chose Ciocca is our past experiences with the service department as at Ciocca Hyundai. The entire staff is well trained and personable. One reason we chose Ciocca is our past experiences with the service department as well as auto purchases not to mention our satisfaction with Hyundai vehicles. A special note regarding our sales person Deiry. She is a pleasure to work with, very informative, never pressuring and a wonderful person. We highly recommend Deiry and Ciocca Hyundai. More
by bmarano1
Employees Worked With
Deiry
November 10, 2023
Dan desilva was a great person to deal with Did not push me into buying anything and answered all my questions highly would recomend people to him me into buying anything and answered all my questions highly would recomend people to him More
by Luna1055
Employees Worked With
Jeff Zellner
November 07, 2023
Dealership is extremely helpful in my decision to buy a car. They did not push me into a decision. They just left me make my own decision in my own time. They answered questions explain things promptly I w car. They did not push me into a decision. They just left me make my own decision in my own time. They answered questions explain things promptly I would strongly recommend them. More
by mommasafin
Employees Worked With
Phillip Rotzell
