Ciocca Subaru of Allentown

Better Experience Here Bought a used Honda Accord here. Much better than most dealers on responsiveness to emails. Adrian was courteous and helpful with my internet quote Bought a used Honda Accord here. Much better than most dealers on responsiveness to emails. Adrian was courteous and helpful with my internet quote and making sure the car was still there before my hour drive. Nick was a pleasure to work with. Jared helped us close out the fine points before getting to a sales order More

great place to buy a subaru! This is my third subaru. First buy from ciocca. Donnie Dishman was very helpful and continues to be after sale.I would return for my fourth purchase, This is my third subaru. First buy from ciocca. Donnie Dishman was very helpful and continues to be after sale.I would return for my fourth purchase, would highly recommend. More

Great place, already got 2 cars from there.Really great cars Really great cars, for really good prices. And very nice people trying their best to help you get satisfied. Great prices to keep your Budget. Really great cars, for really good prices. And very nice people trying their best to help you get satisfied. Great prices to keep your Budget. More

Very Rude and Dismissive After my fiancé and I laid our cards on the table and were courteous with Luke, we would have expected to be treated politely and professionally, whic After my fiancé and I laid our cards on the table and were courteous with Luke, we would have expected to be treated politely and professionally, which we were not. My fiancé does not have the best credit, but that is zero reason to be quickly dismissed after wasting 2 hours of our valuable time, and curtly brushed off and dismissed. It’s one thing to not be approved, but there was no reason to be rude, unprofessional and chased out of the showroom. Then expect us to return after his credit score is improved. No thanks, there are MANY of car dealerships in PA that will treat us respectful. More

Excellent service from Ben Walsh I recently purchased a pre owned Honda Pilot. Ben Walsh was very patient and informative. He assisted me in weighing all of my options. I left feel I recently purchased a pre owned Honda Pilot. Ben Walsh was very patient and informative. He assisted me in weighing all of my options. I left feeling that I made a great choice without experiencing any buyers remorse. Buying a car can be stressful. Ben made it easy and fun. He has a great personality and made the transaction run smoothly. Christian was also very organized and thorough in going through the finance process. More

Awesome customer service Everyone throughout the whole experience was very helpful and accomadating. Fernando was especially awesome with my dad when he did not feel well. I w Everyone throughout the whole experience was very helpful and accomadating. Fernando was especially awesome with my dad when he did not feel well. I will be back for future purchases. More

Bait and Switch - Hopefully Corrected - See review I went in to buy a new Crosstrek and did my homework in advance. While the pricing was reasonable for the new 2018 model, they tried to pull a fast o I went in to buy a new Crosstrek and did my homework in advance. While the pricing was reasonable for the new 2018 model, they tried to pull a fast one on the value of my trade. I knew roughly from KBB the value of my trade. I went over the car with Milton Obando and we entered the info into their KBB site and low and behold no instant cash value. Mind you, this trade was in very good condition, essentially new tires, all service records, painstakingly maintained, perfect interior and never smoked in. While we waited for the instant cash offer, they supposedly were going to test drive the vehicle which they never did. Instead, I got an offer which was $2250 less than what KBB said it was worth. Then the sales manager Edwin Salazar tried to pressure me into accepting his low ball offer that supposedly came from KBB. I ended up walking out. I called KBB and they looked up my car and apparently Edwin reported more damage to the vehicle than what it actually has before submitting to KBB. KBB told me the report stated it needed new tires, was smoked in, & had cigarette burns. I was told by the KBB rep that every possible place the car could have damage, it did have damage reported - which was a TOTAL LIE!! I am waiting for a reply from their General Sales Manager, Sean Jenkins, or one of his bosses as I put in a complaint with KBB. Worst experience of my life with car shopping!! Edwin should be fired for how he treated me!! Addendum: I received a phone call from Kyle Egge, General Manager, within one hour of my submitting this review. He told me that this is not the way Ciocca usually does business and that if I had not reported this survey, he would not have known about this. (Actually, he would have heard from KBB and the voice mail I left for Sean Jenkins.) He wanted to know details of what happened and I went over what I wrote above. He would still like to do business with me. I told him that I would come back in October or December, after my daughter, who is away at school, has had time to drive the car we are trading in one last time. I am really impressed by the 2018 Subaru Crosstrek by how it drives and all the safety features it has. We were considering a Honda HR-V AWD which does NOT have the same safety features as the Subaru which made our decision quite easy. I hope that Kyle will treat me well the next time we come in to try to do business and I can overlook this mistake on their part. I will post another review at that time. More

Excellent and Convenient Service I give my rating to this dealership a high positive opinion, for the business transaction was smooth, I did not feel pressured, and the service was re I give my rating to this dealership a high positive opinion, for the business transaction was smooth, I did not feel pressured, and the service was reliable, accomadating, and convenient. More

Owner of 7 Subarus My family is on our 7th Subaru. We have purchased them from Becker and now Ciocca from Bobby Pavone. We are very pleased with Bobby's representati My family is on our 7th Subaru. We have purchased them from Becker and now Ciocca from Bobby Pavone. We are very pleased with Bobby's representation of our needs to the Sales Manager and Finance Manager. We have had no issues with the Subaru's we have purchased and look forward to continuing our relationship with Ciocca and Bobby Pavone. More