Ciocca Subaru of Allentown

Sebastian was very patient. He listened. For a young man he managed to be light hearted and quite professional. He managed the COVID-19 guidelines really well and supported our concerns. he managed to be light hearted and quite professional. He managed the COVID-19 guidelines really well and supported our concerns. More

Be very careful with the General Manager. I started the experience pretty positive. I was given an offer, then proceeded to get a trade in value, and financing offer in place. The sales rep Mi I started the experience pretty positive. I was given an offer, then proceeded to get a trade in value, and financing offer in place. The sales rep Milton was great to deal with. We were set on going down to make the transaction with an appointment. About 2 hours prior I received a call from Tom O'Donnell, the General Manager. He stated the price had to go up since I opted to use their financing by $1500. I advised him I was not told this anytime during the negotiation only now when I was about to go down to the dealership. He would not budge and in fact insisted it was my own problem for not reading the fine print about the price including rebates. Interestingly it did not even state the rebate could not be combined with financing, of course because ultimately this is up to the dealer to decide how much he wants to make. He went so far as to state how confident he was that I could not make this deal at another dealership. I took him up on this dare, I ended up getting the same exact vehicle at Faulkner, relatively close by, for less than Ciocca's offer. I got an overall better deal elsewhere, and you can too. Case in point, not only did he rescind his own sales rep's offer at the last minute, he attempted to place the blame on the customer. This is nonsense. In the interest of fairness Emilie, Milton, and Kevin were great. More

Simple Easy,Stress-free!!! My sales rep was Fernando Santiago. He was fantastic. Answered all questions, very helpful, put me instantly at ease. He'd helped my son & daughter My sales rep was Fernando Santiago. He was fantastic. Answered all questions, very helpful, put me instantly at ease. He'd helped my son & daughter-in-law and I felt very comfortable. The only down side was the finance person, Mohammad spoke way to fast and I had a rough time grasping the info. It was like one long sentence and I had no time to even think of questions. All in all, though it was the best most carefree car sale I've ever experienced. More

Our sales rep Jacob really made the difference taking even his personnel time to make sure we were taken care of. He was always making sure that we were getting what we were looking for in a new car. H even his personnel time to make sure we were taken care of. He was always making sure that we were getting what we were looking for in a new car. He followed up quickly and made the process very smooth, but yet not pressured. More

Great experience and friendly service. I didn’t feel pressured to buy. Very accommodating and tolerated my young kids who were with me. I fee very confident about my purchase that I even brought my moth pressured to buy. Very accommodating and tolerated my young kids who were with me. I fee very confident about my purchase that I even brought my mother in law the next day to purchase a vehicle as well! Thanks for your awesome customer service. Highly recommended More

Excellent Service Across the Board I started bringing my '15 Crosstrek to Ciocca when Faulkner refused to deal promptly with a safety oriented recall repair. When it came time for it's I started bringing my '15 Crosstrek to Ciocca when Faulkner refused to deal promptly with a safety oriented recall repair. When it came time for it's 60k mile servicing, it became apparent that I needed to get into a new vehicle as soon as possible. Everyone at Ciocco, from Mike in Service, to Zach, my sales representative, to Mo in Finance, was incredibly patient, helpful and kind. They not only absorbed my anger at the apparent catastrophic mechanical failure of my first Crosstrek, they absorbed my pending service bill and my remaining loan payments and got me into a brand new Crosstrek with better features, better coverage for warranty gaps, and better service perks, all within 24 hours and within my budget - and in the middle of the Covid pandemic! I could not be happier with the way this awful situation was resolved by all who assisted me. I was completely ready to give up on Subaru and start with something else, but the Ciocca team changed my mind by going above and beyond to make it right and promising me a better experience. So far they have delivered 100%. More

I purchased a Certified Pre-owned Subaru Impreza for my daughter from Ciocca Subaru in May amid the Covid-19 pandemic. Jakob and the other staff members at Ciocca Subaru made the process easy considering t daughter from Ciocca Subaru in May amid the Covid-19 pandemic. Jakob and the other staff members at Ciocca Subaru made the process easy considering the social distancing guidelines put out by the state and CDC. Test driving and delivery of the Impreza were relatively easy and Jakob helped move the process along smoothly. Thank you Ciocca Subaru! More

He was very helpful until I decided to go with another option elsewhere. Than not even a thank you email for considering Subaru or anything option elsewhere. Than not even a thank you email for considering Subaru or anything More

great got done fast Got what we were looking for and fast at our price. Sales person GERRY DIAZ was great. love the car.This is our first subaru but not the last. Got what we were looking for and fast at our price. Sales person GERRY DIAZ was great. love the car.This is our first subaru but not the last. More

Bob was great ........ new 2020,,,,,legacy .......got my car super fast ...... the show room was closed ..... so we had to go outside ...... still a good experience ......finished up in the waiting roo my car super fast ...... the show room was closed ..... so we had to go outside ...... still a good experience ......finished up in the waiting room .....lots of paper work .....but ......got thru in about 2 hrs ..... drove home to the Pocono's early afternoon ..... Thanks again Bob Ed Murphy More